destroyed bags
Mar 5, 2011 | 6:39 pm
#2
Join Date: Sep 2004
Location: Gulf Coast/Ventura County/Somewhere in between
Programs: DL GM, Marriott PP, Avis Something or other
Posts: 4,432
Mar 5, 2011 | 8:24 pm
#3
FlyerTalk Evangelist
Join Date: Jun 2002
Location: ORD, HKG
Programs: UA*G, AA Emerald, HHonors Diamond, Hyatt globalist
Posts: 10,555
Whenever you saw your checked bags get destroyed when they came out from the luggage belt, you must report immediately right at the baggage claim, so that it has the prove the airline damage them but not by you. Anything you took it home after 24 hours of landing, the airline can claim your bags were damaged by your own self.
Mar 6, 2011 | 8:56 am
#5
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,223
Eventually it dawned upon me that with that kind of winning, who needs defeats and losses?
Now I avoid getting traffic tickets in the first place. And I travel with Red Oxx or Briggs & Riley luggage. Great quality, truly meaningful lifetime warranty.Avoid expensive brands whose warranty talks big but somehow manages to exclude the actual damage to your luggage.
Last edited by aktchi; Mar 6, 2011 at 9:03 am
Mar 6, 2011 | 9:21 am
#6
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
I would take it up with the airline. If you have baggage insurance on your credit card, I would follow up with that as well.
If it was the airline's responsibility, you should have followed up immediately after discovery with the airline staff.. or in a rush, at least touch base with the airline saying that you will follow up.
If it was the airline's responsibility, you should have followed up immediately after discovery with the airline staff.. or in a rush, at least touch base with the airline saying that you will follow up.
Mar 6, 2011 | 10:33 am
#7
Join Date: Jan 2010
Location: YVR
Programs: AC Elite, AA Advantage, BA
Posts: 102
Eagle Creek
Eagle Creek is another one with a real life-time guarantee. They will either fix it or replace it (I have had both done to different suitcases). I stick with them for that reason.
Mar 7, 2011 | 7:18 am
#9
FlyerTalk Evangelist
Join Date: Feb 2010
Posts: 13,595
Airline before you leave baggage claim (IME I've had great sucess - including BA couriering me a brand new suitcase within 72 hours, same brand but actually a much nicer model than I had to begin with, plus mine was around 8 years old - and absolutely dreadful responses, like the company who gave me the forms, filled them in with me in the baggage hall etc etc. and then 3 weeks later wrote me a letter saying 'you filled in the wrong forms... oh and btw, the 7 day claim window is up, so tough luck' - fortunately my travel insurance fully covered me.
Mar 7, 2011 | 3:38 pm
#11
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,223
Mar 7, 2011 | 3:50 pm
#12
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,871
Mar 7, 2011 | 5:19 pm
#13
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,223
Mar 7, 2011 | 7:26 pm
#14
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686