DeskPort has still not been updated, so I guess I'll switch to the standalone version. I sent them one last email asking if they had given up.

QL

I need a little advice from you Technology Wizards. I have been pleased with MileTracker for a couple of years. I converted to the USA program when it became available.

Last night I rebooted my computer. When next I launched MileTracker none of my accounts are visible and the screen says:

“No users and/or accounts have been added. Click the "Setup / edit users & accounts" tab above in order to add them”

How do I restore my data? I took a look at the FAQ's but didn't see a remedy. I am not very tech savvy, though.

I have the files: "MileTracker.settings" and "MileTracker.history" in my USA TODAY MileTracker folder, but the program will not launch with my data. Can anyone help please?

Thanks so much,
paradocs

paradocs -- similar to #24 above...

As you've found the program directory; check the filedates of those -5- files as mentioned -- if they're not so recent (ie, since the program crapped out), the info *may* be salvagable. Peek at them with notepad or other text editor, to verify.
If the dates are 'new', it's a fair bet that the data is overwritten, and you'll be re-entering...

Good Luck.
/.

Hilton HHonors has changed their website. I reported to USA Today Miletracker. Received a nice e-mail acknowledging the issue and promising an update in the near future.

For free the product can not be beat. BTW, I use Zone Alarm and have not had any issues. After each MileTracker update, Zone Alarm notices and asks for my approval for the program to access the internet.

CaveatEmpty : Thanks very much for the instructions!

Our Computer (Geek) Consultant found it in my recycle bin. That's weird because I didn't think I sent it there. It had been there about 24 hours and when I asked to retrieve account balances MileTracker must have scanned back over a couple of months. I had all sorts of activity show up.

Tonight when I ran MileTracker it was like most times these days: it seems increasingly unable to actually get balances. The following show yet again with the lastest check as "N/A" -- AS, AA, Amtrak, BestWestern, ChoicePrivileges, DL, EPoll (why do I bother ;) ), GoldPoints, HA, MyPoints, Starwood.

I would be HAPPY to pay for this program if it worked more consistently, but don't even see that option in the program.

Last week Miletracker lost all of my data (see post #32 - misery loves company) and of course the new session overwrote the historical "backup" data. To top it off, I discovered that the Windows XP "Backup" program did not save the data to my jump drive (E:) so I am SOL. :mad:

Fortunately it is not terribly time consuming to re-enter all of the accounts. :p But very frustrating for us Miletracker junkies.

Moral of story: Copy the Miletracker "backup file" to another drive if you want to save yourself a hassle when the program throws a hissy fit. This is not the first time this has happened. :rolleyes:

P.S. Please fix Hilton ASAP!!!

Well, something seems to be fixed this morning. Program runs VERY fast and most of the ones that were showing N/A are now correct.

Hilton HHonors and MyPoints are still bumfuzzled though.

Well, I spoke too soon. Latest check has 11 of the 22 accounts I track coming back as "N/A" :(

It's time to move on. This used to be a nice piece of software. Now it's just junk. The retrieval I just tried show all my accounts except one as "N/A"

Thinking that maybe the ad-crap was required for it to work well, I even disabled my hosts file (which blocks lots of ad servers) but it made no difference.

And I don't think anyone with MileTracker reads this thread or particularly cares, anyway.

As I have said before, I'd pay for a version that actually worked. :(

The USA version works perfectly for me. I abandoned the Deskport one.

Same here.

http://www.milesandpoints.de - same program - works/looks even better.

HHonors is now working.

Not for me it isnt :(

By tweaking some of the settings in Setup, I was able to make it do a little better. Might be worth playing around with.

I was finally able to get HHonors to work, but still no MyPoints.