Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
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Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Feb 18, 2024, 5:00 am
#3046
Join Date: Sep 2002
Location: PVD/BOS, PIT
Programs: UA 1K/1MM ★G, DL Silver, Amtrak ES, Hilton Diamond,Nexus
Posts: 247
Feb 20, 2024, 1:51 pm
#3047
Join Date: Mar 2008
Posts: 1,536
Well finally got a response from expertflyer:
"Hi, thank you for your email. We sincerely apologize for the recent inconvenience caused by a system error that led to a mass amount of alerts being sent out. Our team had to switch to a new database, which then caused this glitch. You may see alerts that have a six-hour difference, you may see alerts that have expired, and you may see alerts that were previously deleted. We advise you to double-check existing alerts you have to ensure they are entered (and showing) correctly. If they are not showing the correct information, please resubmit them. Thank you for your continued support and patience.
Thank you,
The ExpertFlyer.com Team "
"Hi, thank you for your email. We sincerely apologize for the recent inconvenience caused by a system error that led to a mass amount of alerts being sent out. Our team had to switch to a new database, which then caused this glitch. You may see alerts that have a six-hour difference, you may see alerts that have expired, and you may see alerts that were previously deleted. We advise you to double-check existing alerts you have to ensure they are entered (and showing) correctly. If they are not showing the correct information, please resubmit them. Thank you for your continued support and patience.
Thank you,
The ExpertFlyer.com Team "
Feb 23, 2024, 4:13 am
#3049
Join Date: Aug 2018
Posts: 1,278
Still having to manually check seat alerts, and found one this morning that wasn't sent through, again.
Back to the free version. I see no use paying for a service, where a major portion of their service is alerting people to changes in the itinerary, when they can't provide that service.
Back to the free version. I see no use paying for a service, where a major portion of their service is alerting people to changes in the itinerary, when they can't provide that service.
Feb 23, 2024, 6:50 am
#3050
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
Still having to manually check seat alerts, and found one this morning that wasn't sent through, again.
Back to the free version. I see no use paying for a service, where a major portion of their service is alerting people to changes in the itinerary, when they can't provide that service.
Back to the free version. I see no use paying for a service, where a major portion of their service is alerting people to changes in the itinerary, when they can't provide that service.
Feb 23, 2024, 7:03 am
#3051
Join Date: Dec 2006
Posts: 217
I have an alert on a QF flight which never fired when the flight moved from scheduled to "Cancelled". If I click on the alert it says it has been checked and is still valid -- for a Cancelled flight. I reported this but no response from the Helpdesk.
It is all a general shambles. On their entry page they even have a link to a blog which does not exist.
The alerts are a nice-to-have for me (I appreciate others use these a lot). But what I do need is the detailed fare bucket availability for RTW planning. Is there another tool I could move to?
It is all a general shambles. On their entry page they even have a link to a blog which does not exist.
The alerts are a nice-to-have for me (I appreciate others use these a lot). But what I do need is the detailed fare bucket availability for RTW planning. Is there another tool I could move to?
Feb 23, 2024, 9:19 am
#3052
Join Date: Jul 2009
Posts: 147
iOS app gone?
I have the app on my phone, but when trying to get a new user setup, we can't find the app in the Apple app store. App still allows me to log in. My thread searching skills didn't come up with anything on this. Any ideas what happened?
Feb 23, 2024, 10:04 am
#3053
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
https://en.wikipedia.org/wiki/Ghost_ship
Feb 23, 2024, 3:12 pm
#3054
Join Date: Aug 2018
Location: Chicago
Posts: 318
Still having to manually check seat alerts, and found one this morning that wasn't sent through, again.
Back to the free version. I see no use paying for a service, where a major portion of their service is alerting people to changes in the itinerary, when they can't provide that service.
Back to the free version. I see no use paying for a service, where a major portion of their service is alerting people to changes in the itinerary, when they can't provide that service.
Feb 23, 2024, 5:02 pm
#3055
Join Date: May 2004
Posts: 253
Neither schedule nor flight alerts were designed to alert on cancelations, just changes to published times.
Mar 25, 2024, 1:14 pm
#3058
Join Date: Jan 2018
Programs: AF/KL Gold, DL Diamond, Hertz PC, Bonvoy Gold Elite; Hilton Gold
Posts: 997
Mar 26, 2024, 4:05 am
#3059
Join Date: Oct 2005
Location: TLV now - formerly LAS
Programs: King of Rental Cars, BA Gold, Virgin Gold, AA MM Gold, A3 Gold, SK Gold, Hotel SuperElite
Posts: 7,357
Mar 27, 2024, 11:06 am
#3060
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468