Yodlee issues?
May 26, 2010 | 7:13 pm
#1
Original Poster
Join Date: Oct 2004
Location: NYC
Programs: AS Platinum, AA Gold, Hyatt Globalist
Posts: 1,668
Yodlee issues?
Yodlee hasn't been reporting any mile balances for any of our FF accounts for the past 24 hours or so. Are others noting the same? The only "contact us" link takes me to my interface bank (Chase), but I don't want to bother them if the problem is a more universal one. TIA
May 26, 2010 | 7:26 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,743
Found this on FW:
UPDATE: Yodlee has launched a consumer forum for Q&A and discussions. Please send your Q&A there, as it is much easier for us to manage and interact with you in a structured way. Also, we can have more staff from Yodlee assisting and helping to resolve issues and answer questions: Yodlee's Forums
UPDATE: Yodlee has launched a consumer forum for Q&A and discussions. Please send your Q&A there, as it is much easier for us to manage and interact with you in a structured way. Also, we can have more staff from Yodlee assisting and helping to resolve issues and answer questions: Yodlee's Forums
May 26, 2010 | 7:51 pm
#3
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,864
Yodlee is accurately showing our balances for: AA, BA, DL, VS; HH, SPG; Hertz and a half-dozen types of credit card reward points. The only account malfunctioning is BAA Worldpoints, the shopping program for LHR and several other British airports.
I have experienced indifferent results reporting problems on their forum.
I have experienced indifferent results reporting problems on their forum.
May 27, 2010 | 10:45 am
#4
Join Date: Apr 2010
Location: SoCal
Programs: Free Agent
Posts: 232
Yodlee hasn't been reporting any mile balances for any of our FF accounts for the past 24 hours or so. Are others noting the same? The only "contact us" link takes me to my interface bank (Chase), but I don't want to bother them if the problem is a more universal one. TIA
May 27, 2010 | 4:20 pm
#5
Original Poster
Join Date: Oct 2004
Location: NYC
Programs: AS Platinum, AA Gold, Hyatt Globalist
Posts: 1,668
When your FF website makes changes it takes Yodlee a couple of days to catch up. But, it extends beyond a few days it's time to log into your account, click on the Customer Care tab, select Submit Service Request. A tech will email back to you within 2 business days that he/she is working on your specific problem. Its amazing what Yodlee can do. It is also very complex.
Is no-one else having this issue????
May 27, 2010 | 8:33 pm
#8
Join Date: Apr 2010
Location: SoCal
Programs: Free Agent
Posts: 232
I'm using Chase Online Plus, and all of our 40+ frequent flyer accounts (including AA, BA, CO, DL, US, UA, Hyatt, Marriott, Diners, Thank You, Amtrak, etc. etc. etc.) are showing "No mileage information is available from this account", and has been showing this for 48 hours now. [I've checked Award Wallet and none of the accounts have been hacked/looted.] Where do you see a "Customer Care" tab? I've written a note to Chase, but I'm nearly certain that this must be Yodlee issue.
Is no-one else having this issue????
Is no-one else having this issue????
May 27, 2010 | 8:37 pm
#9
Join Date: Apr 2010
Location: SoCal
Programs: Free Agent
Posts: 232
I'm using Chase Online Plus, and all of our 40+ frequent flyer accounts (including AA, BA, CO, DL, US, UA, Hyatt, Marriott, Diners, Thank You, Amtrak, etc. etc. etc.) are showing "No mileage information is available from this account", and has been showing this for 48 hours now. [I've checked Award Wallet and none of the accounts have been hacked/looted.] Where do you see a "Customer Care" tab? I've written a note to Chase, but I'm nearly certain that this must be Yodlee issue.
Is no-one else having this issue????
Is no-one else having this issue????
May 28, 2010 | 12:19 pm
#12
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,670
Fidelity Full View, powered by Yodlee, is fine, except for Hyatt, as of right now.