AwardWallet
Apr 7, 2015, 9:28 am
#616
Join Date: Sep 2012
Posts: 4,431
I have my Awardwallet email listed as the default email of my Southwest account. Last night, I submitted a dispute regarding missing points to my SW Shopping account, and just remembered that the email listed is awardwallet. When SW Shopping replies, it won't forward to my regular email. I just tried a test email to AW, and it won't forward to me because it's not a reservation. How do I check email sent to AW when it's not a reservation?
Apr 7, 2015, 10:23 am
#617
Company Representative - AwardWallet
Join Date: Oct 2007
Posts: 56
By design anything that comes from SW should be forwarded to you. If you didn't get that email (please check spam) then it's a bug on our end, please contact us via https://awardwallet.com/contact As far as checking your AwardWallet mailbox - you won't be able to cdo that by design. Alternatively, as described on AwardWallet you can just set up automatic forwarding of statements from your personal email to us. This way you would not run into this problem.
Apr 8, 2015, 10:38 am
#620
Join Date: Sep 2012
Posts: 4,431
Subject "There was a problem recognizing your submission"
A new email from [email protected] with the following subject: "View your latest account statement." was received in your personal mailbox at AwardWallet: [email protected]
Unfortunately, we didn't recognize the content of this email. If it was a travel reservation please note that we are analyzing these emails and will be adding support for more reservations in the near future. Please note that you are not able to access your personal AwardWallet mailbox by design.
Also, if you are trying to add a new reservation to your AwardWallet travel plans, please note that you may be able to do that by using your loyalty account or by grabbing it via confirmation number from this page:
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The first reply from SW shopping was a generic replying stating that they'll look into it. If they have officially replied, can you please forward it again to me? Thanks!
Apr 8, 2015, 6:43 pm
#622
Join Date: May 2011
Location: CMH
Programs: w/+1: AS MVPG; IHG/Marriott Plat; Hilton/BW Diamond; Hertz Prez; SG Silver
Posts: 1,189
Jun 2, 2015, 12:21 am
#623
Join Date: Jun 2004
Posts: 3,775
I'm trying to add my SAS account to AwardWallet. I can lot into my account on SAS.dk but when I try to enter the data to award wallet, it cannot retrieve it and tells me to ensure my login works on the SAS Corporate site. When I try to log in at the corporate link as provided by AwardWallet, it does not accept my credentials.
Does anyone know how to add an SAS account that is not recognized by the corporate login? I can log in fine to EuroBonus and see my balance and expiration date.
Does anyone know how to add an SAS account that is not recognized by the corporate login? I can log in fine to EuroBonus and see my balance and expiration date.
Jun 13, 2015, 8:30 am
#624
Moderator: InterContinental Hotels and Germany
Join Date: Oct 2002
Posts: 6,554
Could not update any of my account using awardwallet on both the homepage and the (android) app. I got always a time out notification.
I have experienced this for the last 24 hours.
Anybody else having similar problems?
I have experienced this for the last 24 hours.
Anybody else having similar problems?
Jun 13, 2015, 8:47 am
#625
Join Date: Apr 2014
Location: MSP
Programs: AF Plat, DL Gold
Posts: 366
Same here. My accounts stop at 90% when I try to update and then they timeout. Nice to know I'm not the only one.
Last edited by batmandds; Jun 13, 2015 at 9:57 am
Jun 25, 2015, 4:01 pm
#626
Join Date: Sep 2004
Posts: 973
very odd destination from AW
I got an AW account - with a referral from a friend. Something very odd happened - flight to London shown as "flight to Longford" ? I have set up 2 accounts, in my name and in hubby's name. We have booked the same flight from LHR to DUB - but the flight is only shown under hubby's account and not mine! Other flights are shown in both accounts. Something very strange here 
Has anyone encountered these strange things?
Has anyone encountered these strange things?
Jul 30, 2015, 9:04 am
#627
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,688
250 AwardWallet accounts have been hacked.
Jul 30, 2015, 5:48 pm
#628
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,112
I got an AW account - with a referral from a friend. Something very odd happened - flight to London shown as "flight to Longford" ? I have set up 2 accounts, in my name and in hubby's name. We have booked the same flight from LHR to DUB - but the flight is only shown under hubby's account and not mine! Other flights are shown in both accounts. Something very strange here
Has anyone encountered these strange things?
Has anyone encountered these strange things?
Bizarre !
Longford doesn't even have an IATA code (it's just private aviation).
https://en.wikipedia.org/wiki/Abbeyshrule_Aerodrome
Aug 6, 2015, 11:11 am
#629
Join Date: Oct 2013
Posts: 640
Today awardwallet is having issues for me updating accounts from the following programs:
A3, AB, CX, VX, hotels.com
Also when clicking on update all, it shows the update progess bar for only around 50% of all accounts.
And the update is very slow, i didn't count the minutes but would say prob. 5-10min
A3, AB, CX, VX, hotels.com
Also when clicking on update all, it shows the update progess bar for only around 50% of all accounts.
And the update is very slow, i didn't count the minutes but would say prob. 5-10min