Multiple Blackberry Enterprise accounts on same BB
Sep 15, 2009 | 6:30 am
#1
Original Poster
Join Date: Mar 2003
Location: Denver, CO USA
Programs: UA 1K, Marriott Platinum, Hilton Gold, Holiday Inn Platinum, peon on the rest
Posts: 677
Multiple Blackberry Enterprise accounts on same BB
I just switched my BB Enterprise account from one service to another. It activated just fine on the new service, but for some reason the old "desktop" entry for the old service is still on my BB. I can't send or receive with it (obviously), but it still shows up as a option when sending email.
How do I get rid of the old one? I tried a battery pull, but it's still there.
This is on T-Mobile.
Thanks....
How do I get rid of the old one? I tried a battery pull, but it's still there.
This is on T-Mobile.
Thanks....
Sep 15, 2009 | 6:55 am
#2
Join Date: Apr 2002
Location: Syracuse, NY, USA
Posts: 111
I just switched my BB Enterprise account from one service to another. It activated just fine on the new service, but for some reason the old "desktop" entry for the old service is still on my BB. I can't send or receive with it (obviously), but it still shows up as a option when sending email.
How do I get rid of the old one? I tried a battery pull, but it's still there.
This is on T-Mobile.
Thanks....
How do I get rid of the old one? I tried a battery pull, but it's still there.
This is on T-Mobile.
Thanks....
Take a look under Email Options. The old account should be listed. You also may need to go into Options > Advanced > Host Routing Table and do a Register Now and maybe enven a hard reset, remove battery while the device is on.
Last edited by whistler; Sep 15, 2009 at 6:57 am Reason: more info
Sep 15, 2009 | 7:36 am
#4
Original Poster
Join Date: Mar 2003
Location: Denver, CO USA
Programs: UA 1K, Marriott Platinum, Hilton Gold, Holiday Inn Platinum, peon on the rest
Posts: 677
Tried the service book route, but both services are called "Desktop", how to I tell which is which?
Sep 15, 2009 | 7:42 am
#5
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Delete all of the Desktop Service Books (when you do this all your mail / calendar / etc sync will stop) ... and at the same time have your new hoster on the phone and ask them to "Resend Service Books to your BlackBerry". When they do this within about a minute you should have all the Desktop [CMIME], [CICAL], etc back and all your functionality.
Sep 16, 2009 | 2:19 pm
#6
Original Poster
Join Date: Mar 2003
Location: Denver, CO USA
Programs: UA 1K, Marriott Platinum, Hilton Gold, Holiday Inn Platinum, peon on the rest
Posts: 677
[QUOTE=hdawg;12383020]Delete all of the Desktop Service Books.... QUOTE]
I will try this. Hopefully it will work ! Thanks !
I will try this. Hopefully it will work ! Thanks !
Sep 16, 2009 | 8:37 pm
#8
Join Date: Dec 2008
Location: FLL
Programs: AA Gold, DL Gold, Marriott Platinum, Hilton Gold, Starwood Gold, too many cruise programs to list
Posts: 655
Have a similar question, but for BIS. Recently used a WIND card in Italy, and was unable to get my BB service to initialize until I registered one of my email addresses with them. Obviously it created a service book there.
Now that I'm back in the US, (and in fact still when I was in Italy), I'm getting duplicate copies of email from that account. One goes into the proper account-specific mailbox, the other into the general mailbox only. I have to delete in both places to delete each mail. What a pain.
Can I get rid of this by deleting everything under the Service Books entry on my BB and then resend them from my US TMo account? Or will I need to do something else?
Now that I'm back in the US, (and in fact still when I was in Italy), I'm getting duplicate copies of email from that account. One goes into the proper account-specific mailbox, the other into the general mailbox only. I have to delete in both places to delete each mail. What a pain.
Can I get rid of this by deleting everything under the Service Books entry on my BB and then resend them from my US TMo account? Or will I need to do something else?
Sep 16, 2009 | 8:39 pm
#9
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Have a similar question, but for BIS. Recently used a WIND card in Italy, and was unable to get my BB service to initialize until I registered one of my email addresses with them. Obviously it created a service book there.
Now that I'm back in the US, (and in fact still when I was in Italy), I'm getting duplicate copies of email from that account. One goes into the proper account-specific mailbox, the other into the general mailbox only. I have to delete in both places to delete each mail. What a pain.
Can I get rid of this by deleting everything under the Service Books entry on my BB and then resend them from my US TMo account? Or will I need to do something else?
Now that I'm back in the US, (and in fact still when I was in Italy), I'm getting duplicate copies of email from that account. One goes into the proper account-specific mailbox, the other into the general mailbox only. I have to delete in both places to delete each mail. What a pain.
Can I get rid of this by deleting everything under the Service Books entry on my BB and then resend them from my US TMo account? Or will I need to do something else?
Sep 16, 2009 | 8:45 pm
#10
Join Date: Dec 2008
Location: FLL
Programs: AA Gold, DL Gold, Marriott Platinum, Hilton Gold, Starwood Gold, too many cruise programs to list
Posts: 655
Sep 16, 2009 | 8:48 pm
#11
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Sep 16, 2009 | 8:52 pm
#12
Join Date: Dec 2008
Location: FLL
Programs: AA Gold, DL Gold, Marriott Platinum, Hilton Gold, Starwood Gold, too many cruise programs to list
Posts: 655
:: update :: I deleted the two service books specific to that email address, with the specific mailbox disappearing from my screen, but I'm still getting double delivery into the general mailbox.
Last edited by BurBunny; Sep 16, 2009 at 9:17 pm
Sep 17, 2009 | 6:55 am
#13
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Just the CICAL and CMIME for that address, or all of the books for all my email accounts?
:: update :: I deleted the two service books specific to that email address, with the specific mailbox disappearing from my screen, but I'm still getting double delivery into the general mailbox.
:: update :: I deleted the two service books specific to that email address, with the specific mailbox disappearing from my screen, but I'm still getting double delivery into the general mailbox.
Sep 17, 2009 | 3:06 pm
#14
Join Date: Dec 2008
Location: FLL
Programs: AA Gold, DL Gold, Marriott Platinum, Hilton Gold, Starwood Gold, too many cruise programs to list
Posts: 655
Sep 20, 2009 | 11:43 am
#15
Join Date: Feb 2008
Location: SAV
Programs: ??????????
Posts: 963
Try changing the password to your email account, and then update the BIS website. Should then fix the dupe problem.