We bought 4 versions of Rosetta Stone about 3 years ago. In hindsight we should have only given them the money for one and bought the rest as we needed them.

We used them on my XP laptop for a while. Then we decided to buy a new MacBook and Rosetta did not run.

After a very long time on tech support, their senior tech support stated that some Macs had problems with some Rosetta CDs. We changed the HD on the Mac, but the problem remained.

Now we want to get rid of our XP laptop and get another Mac Laptop.

Rosetta has not been very helpful. They basically have said we have to buy new versions (no upgrade!?). What happens if a CD is genuinely bad?

Any suggestions? on how to ask Rosetta for an upgrade, or how to get the Mac to work, or how to get a copy on the internet (I think that I am entitled to it). OT I'd rather have it run of the HD rather than carrying CDs everywhere.

Do they sell separate Mac/PC versions, or do they claim that both images are on the same CD? (The CD itself will probably indicate).

If they are separate, then this is a different product, and a separate install. While it would be nice for them to provide a reduced-price migration path, you really would have another fully-licensed copy of the product.

Cheers.

Same product on a single set of CDs. I have Rosetta Stone French, and installed using the same discs on my iMac desktop and Dell PC laptop.

Then it does appear to be a defect. Now the issue is getting a defective three-year-old item replaced

Cheers.

Their return policy is pretty generous (6 months), and IMO exchanging a defective disc after three years is kinda unusual.

I think it could be that Rosetta Stone has problems with the latest Leopard OS as there are several people with the same problem, if you do a google search.

I think this looks likely to work, last post at the bottom:

http://www.mac-forums.com/forums/os-...tta-stone.html

You could use bootcamp to install XP on your Mac in addition to Mac OS. Maybe not the most elegant solution but since I know how expansive these Rosetta stone programs are I would try it.

or vmfusion for the ability to run in windows without rebooting your computer

I use Rosetta Stone on my MacBook Pro with no problems whatsoever. Mac OS X version 10.5.6

I think the program should work. I guess best advice would be just keep bugging customer service until they do something about it or help you.