ATT-International Tech Support
Oct 18, 2008 | 11:59 am
#1
Original Poster
Join Date: Aug 2008
Posts: 144
ATT-International Tech Support
So here I am in a small town in France and my cell phone (Lazr) decides to stop registering to a local network.
I have now called ATT international tech support a number of times, been asked the same stupid questions, turned the phone of and back on at least 4 times-no go.
I do have an Orange cell that works and ATT has told me that SFR and Orange should be accessible.
Theoretically, I should hear from their tech support team-as opposed to the incompetents who answer at first.
My question: have you travellers had the same experience with ATT and if so who would you recommend?
I reside in the USA but travel to Europe and China.
I have now called ATT international tech support a number of times, been asked the same stupid questions, turned the phone of and back on at least 4 times-no go.
I do have an Orange cell that works and ATT has told me that SFR and Orange should be accessible.
Theoretically, I should hear from their tech support team-as opposed to the incompetents who answer at first.
My question: have you travellers had the same experience with ATT and if so who would you recommend?
I reside in the USA but travel to Europe and China.
Oct 18, 2008 | 6:08 pm
#4
Join Date: Jul 2006
Location: California
Programs: AA EXP, lowly UA 1K; Hyatt Diamond, SPG Gold, Hilton Gold; National EC, Hertz PC
Posts: 2,227
I have actually have had quite good experience using ATT when traveling abroad. I usually pick up a SIM card as a back up, depending on how long I am spending traveling, and of course try to keep my usage to a minimum, though for the most part I have never had any problems just turning on my phone and letting it do its work to register with the foreign carrier.
Oct 19, 2008 | 3:23 pm
#6
Original Poster
Join Date: Aug 2008
Posts: 144
The ATT phone mysteriously logged on to the Orange network, once I got near to Lyon.
Note that Orange was available in the other parts of France that I was in.
I can only conclude that either ATT tech support fixed a newtwork problem or that for some reason ATT will only work with Orange in some areas (Bytel and SFR also show up as available networks).
FYI: tech support said that manual network selection is not available on this model lazr-not what the network setting screen shows.
Note that Orange was available in the other parts of France that I was in.
I can only conclude that either ATT tech support fixed a newtwork problem or that for some reason ATT will only work with Orange in some areas (Bytel and SFR also show up as available networks).
FYI: tech support said that manual network selection is not available on this model lazr-not what the network setting screen shows.