I use Yahoo mail as a traveling e-mail address since it's web-based and I can access it anywhere. The past few days I have had serious problems with file attachments, the attachment starts to upload and then freezes. After a while I get an error message from Yahoo that says the upload failed and to try again in a few minutes. I've tried this on 3 different computers in my office, all with the same problem. I've tried attaching the same files to messages sent through other mail services from thse same computers with no trouble, so it seems to be a problem with Yahoo.

Unfortunately, I can't find any way to send a message to Yahoo customer support. They have an online help area, but and say that if your question isn't answered to click "no" at the bottom of the screen to send a message. Unfortunately, the button has been replaced by a rating scale of how helpful the answer they gave was, with no link to send questions and no e-mail address for Yahoo anywhere on the web site that I can find. I've tried "[email protected]" and "[email protected]" and both messages bounced. Any ideas?

Thanks

I had a problem that developed with my free Yahoo email acct last Tuesday, where ever saved email in my account older than July 3rd was gone. I knew I did not even accidentally delete anything, let alone I have about 30 different folders (no way I know of to do a 'super'-delete).
I emailed them (as you, you go to Help, tell it it didn't help you, and it brings up a small window to send info). Sent about 5 differerent submissions. Thought I got a reply back over the weekend (had a case number in the title), turns out no tech information, it was a link to a survey on how customer support handled the case. Needless to say, a lot of goose-eggs (0's) on that response.

I did find a phone number (408 area code) for Yahoo support, but it says not surprisingly there is no live support for the free services. I'm almost tempted to pay the $20 to get the Plus/Platinum email package, just so I can be entitled to call them up and find out what's going on. I'm assuming (hoping) Yahoo makes periodic backups, so there's a chance I might get some of my messages back.

Jeff

I subscribe to the premium service, could you pass along the phone number?

Thanks.

voice 408-349-3300, fax 408-349-3301 (posted from a cnet.com article)

Jeff

Thanks for the information, I'll see if I can get through.

Allen

As a wildcard, could it be a file size problem? Doesn't the free service have a cap on how big an attachment can be? I've had the paid service the last two years and haven't run into that issue, myself.

I have the paid service specifically so I can upload larger files and more files in one e-mail. The uploads are crashing on files above 250K, which should be okay even with the free service.

If you get through, could you try to ask, "By the way, do you do backups of users mailboxes?" If yes, ask if it's just the paid ones, or free ones as well, and how far back they go. If it's yes to any of them, it might be worth me paying for Mail Plus to get support. Thanks in advance.

Jeff

I never got around to calling, the problem seems to have cleared itself up all by itself. Isn't technology wonderful!

You do know that you can download your Yahoo messages and store them off-line, don't you?

Please tell me how to do this.

I think Mail Plus advertised some way to archive messages, but I didn't think there was a direct way (other than cut and paste) to do it with regular Yahoo email.

Jeff

I have a Mail Plus account, so I don't know if this works with the regular (free) accounts.

- Select Mail Options
- Under Management, select "Archive Messages" (You can specify a date range or select ALL
- Mail will build a message archive and let you know how big the file is
- Download the archive. It's a ZIP file that you can uncompress and read in Outlook Express

Again, YMMV if you have a free account.