India based tech support
Jul 15, 2003 | 3:41 pm
#16
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I agree with all of you, but we are now describing call centers in general. The quality of telephone support is generally very bad. The example of regular FT rants just proves that, the entire industry suffers from a lack of quality service and agents.
Jul 15, 2003 | 8:36 pm
#17
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ScottC:
I agree with all of you, but we are now describing call centers in general. The quality of telephone support is generally very bad. The example of regular FT rants just proves that, the entire industry suffers from a lack of quality service and agents.</font>
I agree with all of you, but we are now describing call centers in general. The quality of telephone support is generally very bad. The example of regular FT rants just proves that, the entire industry suffers from a lack of quality service and agents.</font>
It isn't that companies are stupid either. It's that support is a difficult problem, very difficult. And really good people aren't going to want to do it for very long.
Jul 15, 2003 | 9:07 pm
#18
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by richard:
It isn't that companies are stupid either. It's that support is a difficult problem, very difficult. And really good people aren't going to want to do it for very long.</font>
It isn't that companies are stupid either. It's that support is a difficult problem, very difficult. And really good people aren't going to want to do it for very long.</font>