I felt the need to cancel my Flexiroam account today due to their poor service regarding a problem with a purchased plan. Several months ago I bought 2 data plans for a trip I am on currently. While on the first plan I was checking my account and according to them, I cancelled the second plan. I did not receive any notice of the cancellation. I went to activate it the next day and the cancellation appeared only at that time. I quickly contacted support and was advised it could not be reinstated due to the same pricing was no longer available. I was advised that I would get a credit for the original amount. I asked for a refund to the purchase credit card which was denied. I was offered a Paypal refund, but I don't use or like PayPal. I was told to provide my banking info for a refund, but since I paid by CC, I didn't feel comfortable giving that info out while away from home. So, I won't do business with them again after a few years there, and I advise others to be careful also. Apparently once they have your money, they intend to keep it.

Not really. I had to keep asking and they kept saying I could only get a credit. Besides, do you really believe they couldn't reinstate my purchase after only a day? That the price was no longer available? They knew where I was at the time. Would you be comfortable putting your banking info in an email from a hotel in Russia? I consider that poor customer service and why I cancelled & wrote this statement. You apparently have a different opinion, that's fine.