How Hard is it to Cancel a Sirius/XM Contract?
Jan 28, 2018, 10:03 am
#136
FlyerTalk Evangelist
Join Date: Apr 2013
Posts: 26,288
Depends upon the channel. The quality of the feed for the jazz and classical channels is excellent. I agree it's not that great for the more pop-oriented channels.
The receiver you're using has more influence on audio quality than anything else.
The receiver you're using has more influence on audio quality than anything else.
Jan 28, 2018, 10:43 am
#137
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,205
It also depends on the quality of the original audio source. I listen to the Met Opera channel exclusively, and pretty much 100% on my phone using the iPhone app fed into the car audio over Bluetooth which I tweak slightly depending on which rental car I'm in and the audio options. Live performances sounds pretty stellar, and more recent recordings of the last 10 years sound great, but the further back in the archives they go, the worse the sound. I can only assume other stations are probably using less than perfect source material, perhaps pushing out MP3 files instead of actual audio sources like a LP, lossless digital or CD, etc.
Jan 31, 2018, 1:51 pm
#138
Join Date: Apr 2001
Location: Cupertino, CA - AA:PLT 2MM; Marriott:Plt; Hilton:Slv
Posts: 562
Data point. Pretty seamless renewal today. Made my annual call since my annual sub was going from $113 to $230. First guy said, "sorry, nothing I can do" so I asked to be transferred to the cancellation department. Second lady on line in a few seconds, and immediately offered to drop back to my level for a new year sub at $114. All in all about 10 minutes from start to finish.
Feb 1, 2018, 12:00 am
#139
Join Date: Aug 2006
Location: San Jose CA
Posts: 1,100
Data point. Pretty seamless renewal today. Made my annual call since my annual sub was going from $113 to $230. First guy said, "sorry, nothing I can do" so I asked to be transferred to the cancellation department. Second lady on line in a few seconds, and immediately offered to drop back to my level for a new year sub at $114. All in all about 10 minutes from start to finish.
May 4, 2018, 12:08 pm
#140
Join Date: Apr 2009
Posts: 681
Last time I called I got a really good rep. I told her I wanted the same $30/6 month offer I had, and if I could not get it I would cancel. She was able to get it for me and the call was fairly painless, other than the time it took her to process the renewal and payment for my two radios.
One thing I've learned is that if you call and get someone who does not have an American accent, hang up and call again. Their off-shore reps are either unable to offer the discounted rate, or just won't allow themselves to switch to the different script. I've generally been able to get to a US rep by saying "cancel my service" in the voice prompt menu. Also, be sure to tell them that you want to make a one-time payment and not leave your card on file for future charges. That way you avoid having them charge you (at regular price) when its up for renewal.
May 7, 2018, 8:07 pm
#141
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Denver, CO
Programs: UA Silver, Bonvoy Gold, Hyatt Discoverist
Posts: 21,548
How did you get the $5 instant credit? I've never received that.
Last time I called I got a really good rep. I told her I wanted the same $30/6 month offer I had, and if I could not get it I would cancel. She was able to get it for me and the call was fairly painless, other than the time it took her to process the renewal and payment for my two radios.
Last time I called I got a really good rep. I told her I wanted the same $30/6 month offer I had, and if I could not get it I would cancel. She was able to get it for me and the call was fairly painless, other than the time it took her to process the renewal and payment for my two radios.
May 8, 2018, 6:43 am
#143
Join Date: Jan 2005
Location: Calgary, AB
Programs: AC SE100k, Marriott Titanium, Accor Platinum, Hilton Diamond
Posts: 428
Its pretty much impossible. Once my trial ended on my last car that came with it, I got a tip from a coworker to create an account on their website with the information on my car; logged in; changed ALL my information such as physical address; email address; and telephone numbers. This immediately ceased all garbage spam emails and postal mail. Worked like a charm.
May 8, 2018, 8:14 am
#144
Join Date: May 2004
Location: Exclusively OMNI/PR, for Reasons
Posts: 4,188
I had a one year free subscription when I bought my last car. I got periodic phone calls and emails offering me deals to re-subscribe, along with postal mail every other month or so.
I had created an on-line account for the use of the Android streaming app while subscribed, and that had options for contact preferences. I unchecked everything and haven't been bothered since. With the plethora of audiobooks, free music and podcasts that can be played through my car's audio system via the bluetooth connection with my phone, I can't think of a time where I've remotely considered re-subscribing.
I had created an on-line account for the use of the Android streaming app while subscribed, and that had options for contact preferences. I unchecked everything and haven't been bothered since. With the plethora of audiobooks, free music and podcasts that can be played through my car's audio system via the bluetooth connection with my phone, I can't think of a time where I've remotely considered re-subscribing.
May 8, 2018, 9:23 am
#145
Join Date: Dec 2016
Location: TPA
Programs: British, United,SW, Delta,Iberia,KLM, Qatar, IHG, Hilton, Marriott, Starwood, Radisson, Wyndham,
Posts: 255
I had a one year free subscription when I bought my last car. I got periodic phone calls and emails offering me deals to re-subscribe, along with postal mail every other month or so.
I had created an on-line account for the use of the Android streaming app while subscribed, and that had options for contact preferences. I unchecked everything and haven't been bothered since. With the plethora of audiobooks, free music and podcasts that can be played through my car's audio system via the bluetooth connection with my phone, I can't think of a time where I've remotely considered re-subscribing.
I had created an on-line account for the use of the Android streaming app while subscribed, and that had options for contact preferences. I unchecked everything and haven't been bothered since. With the plethora of audiobooks, free music and podcasts that can be played through my car's audio system via the bluetooth connection with my phone, I can't think of a time where I've remotely considered re-subscribing.
Jun 1, 2019, 6:07 am
#146
Join Date: Feb 2008
Location: CLE
Posts: 1,886
Sirius XM auto renewal and removing credit card
I’ve decided to leave Sirius XM. The only station I listen to is Liquid Metal and Ozzy's Boneyard. I now listen to Apple Music and create my own playlists. Sirius won’t let me remove my credit card number without replacing another with another card. They won’t let me get a paper invoice as they said I have a special rate. I stream only as there is no sat radio in my car.
The sound quality is so is so much better with Apple.
Do I need to call my credit card issuer and report card lost to get a new card with a new number? Would Sirius XM then try to bill the new card even without a new number? This is very frustrating. I’m using a Capital One 360 card, if that matters.
BTW, I get free Spotify through my daughter.
The sound quality is so is so much better with Apple.
Do I need to call my credit card issuer and report card lost to get a new card with a new number? Would Sirius XM then try to bill the new card even without a new number? This is very frustrating. I’m using a Capital One 360 card, if that matters.
BTW, I get free Spotify through my daughter.
Last edited by CosmosHuman; Jun 1, 2019 at 6:13 am
Jun 1, 2019, 1:00 pm
#148
Join Date: Feb 2008
Location: CLE
Posts: 1,886
I called to cancel. They of course tried to play their usual games on me. It will not auto renew.
I called my credit card issuer and they placed a block on SiriusXM and issued me a complete new card with new numbers. Note: before the call I did an online chat to d/c auto renew and cancel. Was told it won’t auto renew but that I would need to cancel. I have a copy of the chat, of course.
I called my credit card issuer and they placed a block on SiriusXM and issued me a complete new card with new numbers. Note: before the call I did an online chat to d/c auto renew and cancel. Was told it won’t auto renew but that I would need to cancel. I have a copy of the chat, of course.
Jun 3, 2019, 1:05 pm
#150
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
Just call and cancel your service. I have done that before and other than listening to their retaining offer, the cancellation went through and my card was not charged.