Tumi - replacement wheels
Dec 17, 2017, 5:00 pm
#2
Join Date: Sep 2011
Location: England
Programs: Mucci des Epices Exotiques, BAEC Gold,EK Gold,SPG,Marriott,Club Carlson
Posts: 918
Take it into a Tumi store. I have had various bits repaired/replaced over the years “while you wait”. Other repairs have been completed at a repair centre and the bag courier-delivered to my home FOC...
Dec 17, 2017, 5:24 pm
#3
Join Date: Jun 2008
Location: BER
Programs: BAEC GGL/GfL, Lufthansa SEN, Hilton Diamond, misc other stuff
Posts: 1,374
Over the phone the local Tumi store promised to replace the wheels while I wait but when I showed up they didn't have them available.
They replace my entire Alpha 2 carry-on for free when they expected to not be able to source the replacement wheels within a week. Dropped off the luggage and got a call next day to pick up a brand new one.
They replace my entire Alpha 2 carry-on for free when they expected to not be able to source the replacement wheels within a week. Dropped off the luggage and got a call next day to pick up a brand new one.