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Thread: Tumi - replacement wheels
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Old Dec 17, 2017 | 5:24 pm
  #3  
El_Duderito
All eyes on you!
15 Years on Site
 
Join Date: Jun 2008
Location: BER
Programs: BAEC GGL/GfL, Lufthansa SEN, Hilton Diamond, misc other stuff
Posts: 1,476
Over the phone the local Tumi store promised to replace the wheels while I wait but when I showed up they didn't have them available.
They replace my entire Alpha 2 carry-on for free when they expected to not be able to source the replacement wheels within a week. Dropped off the luggage and got a call next day to pick up a brand new one.
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