Poor quality Rimowa luggage, very disappointing
Oct 26, 2017, 4:24 am
#1
Original Poster
Join Date: Jul 2012
Location: Bangkok & Dublin
Programs: Thai ROP Platinum; BA Gold; Marriott Bonvoy Titanium For Life; IHG Diamond Ambassador
Posts: 375
Poor quality Rimowa luggage, very disappointing
I travel almost 200,000 air miles a year and am a big fan of Tumi luggage.
However, I have admired the Rimowa aluminium luggage for a long time and I recently "treated myself" to a Pilots case and a Topas Sport Multiwheel trunk, from the Rimowa store in Singapore. I say that I treated myself because this was very expensive luggage. Imagine my disappointment when, on the very first trip (Bangkok to Miami, via Frankfurt) one of the rivets on the wheel broke. The wheel was stuck in place and I had to pull the case in only one particular direction, which was very annoying. Also having to explain the problem to hotel porters etc. was embarrassing.
I took the trunk to the Rimowa Service Centre in Bangkok after my trip and I was very pleased with the service. They repaired it on the spot, within 45 minutes. My faith was restored in the brand.
Fast forward to just six weeks later, when I used the trunk for only the fourth time, and the exact same thing happened again. I cannot be sure its the same wheel but its the exact same fault. I have loaded a photo here.
Has anybody else experienced this poor quality from what is supposed to be a leading premium luggage brand? That brand faith that was restored? Phffft......whoooosh.......gone again
However, I have admired the Rimowa aluminium luggage for a long time and I recently "treated myself" to a Pilots case and a Topas Sport Multiwheel trunk, from the Rimowa store in Singapore. I say that I treated myself because this was very expensive luggage. Imagine my disappointment when, on the very first trip (Bangkok to Miami, via Frankfurt) one of the rivets on the wheel broke. The wheel was stuck in place and I had to pull the case in only one particular direction, which was very annoying. Also having to explain the problem to hotel porters etc. was embarrassing.
I took the trunk to the Rimowa Service Centre in Bangkok after my trip and I was very pleased with the service. They repaired it on the spot, within 45 minutes. My faith was restored in the brand.
Fast forward to just six weeks later, when I used the trunk for only the fourth time, and the exact same thing happened again. I cannot be sure its the same wheel but its the exact same fault. I have loaded a photo here.
Has anybody else experienced this poor quality from what is supposed to be a leading premium luggage brand? That brand faith that was restored? Phffft......whoooosh.......gone again
Nov 13, 2017, 1:40 pm
#2
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
Just have them repair it again. Ask that the whole wheel be replaced. Might take a couple days, but it'll be good as new.
I have five Rimowa checked bags and six carry on bags, none have had the wheels falls off. Only they got dirty and stopped rolling in which case the local shop replaced the wheels. On one of them the rivets look like they're about to wear all the way through, but so far so good.
My Tumi had two wheels break in half... ended up Tumi replacing the whole suitcase.
I have five Rimowa checked bags and six carry on bags, none have had the wheels falls off. Only they got dirty and stopped rolling in which case the local shop replaced the wheels. On one of them the rivets look like they're about to wear all the way through, but so far so good.
My Tumi had two wheels break in half... ended up Tumi replacing the whole suitcase.