I travel almost 200,000 air miles a year and am a big fan of Tumi luggage.

However, I have admired the Rimowa aluminium luggage for a long time and I recently "treated myself" to a Pilots case and a Topas Sport Multiwheel trunk, from the Rimowa store in Singapore. I say that I treated myself because this was very expensive luggage. Imagine my disappointment when, on the very first trip (Bangkok to Miami, via Frankfurt) one of the rivets on the wheel broke. The wheel was stuck in place and I had to pull the case in only one particular direction, which was very annoying. Also having to explain the problem to hotel porters etc. was embarrassing.

I took the trunk to the Rimowa Service Centre in Bangkok after my trip and I was very pleased with the service. They repaired it on the spot, within 45 minutes. My faith was restored in the brand.

Fast forward to just six weeks later, when I used the trunk for only the fourth time, and the exact same thing happened again. I cannot be sure its the same wheel but its the exact same fault. I have loaded a photo here.

Has anybody else experienced this poor quality from what is supposed to be a leading premium luggage brand? That brand faith that was restored? Phffft......whoooosh.......gone again