Online check-in says: On Standby
Oct 29, 2018, 11:48 am
#1
Original Poster
Join Date: Oct 2004
Posts: 732
Online check-in says: On Standby
Fling BKK-CNX in J on Tuesday evening. Tried to check-in online and could not select a seat. Under check-in status, it says "on standby". I was previously on a different flight but moved to this one a couple of months ago. Could this be the problem?
Oct 29, 2018, 11:54 am
#2
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
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Have you tried to look carefully at your reservation and ticket? That should tell you whether you we're properly confirmed on the new flight with the ticket reissued.
My guess is that business class is overbooked, perhaps because VIPs selected your flight. (This is Thailand.) Most airlines prioritize based on some combination of fare class and status, sometimes using check in time. You might get a business class seat at the airport, you might have to option to fly in coach, or you might be rebooked. Go to the airport early if at all possible and know what options you want. You should also try to read TG's CoC and contact your TA if you've used a real live human one or a corporate travel office.
My guess is that business class is overbooked, perhaps because VIPs selected your flight. (This is Thailand.) Most airlines prioritize based on some combination of fare class and status, sometimes using check in time. You might get a business class seat at the airport, you might have to option to fly in coach, or you might be rebooked. Go to the airport early if at all possible and know what options you want. You should also try to read TG's CoC and contact your TA if you've used a real live human one or a corporate travel office.
Oct 29, 2018, 12:00 pm
#3
Original Poster
Join Date: Oct 2004
Posts: 732
Have you tried to look carefully at your reservation and ticket? That should tell you whether you we're properly confirmed on the new flight with the ticket reissued.
My guess is that business class is overbooked, perhaps because VIPs selected your flight. (This is Thailand.) Most airlines prioritize based on some combination of fare class and status, sometimes using check in time. You might get a business class seat at the airport, you might have to option to fly in coach, or you might be rebooked. Go to the airport early if at all possible and know what options you want. You should also try to read TG's CoC and contact your TA if you've used a real live human one or a corporate travel office.
My guess is that business class is overbooked, perhaps because VIPs selected your flight. (This is Thailand.) Most airlines prioritize based on some combination of fare class and status, sometimes using check in time. You might get a business class seat at the airport, you might have to option to fly in coach, or you might be rebooked. Go to the airport early if at all possible and know what options you want. You should also try to read TG's CoC and contact your TA if you've used a real live human one or a corporate travel office.
I have a full fare J ticket but only have 90 minutes to connect from my inbound AY flight. Can i sort this out at the transfer desk? Id take Y if that's the only option, would I be entitled to some kind of refund in that case?
Oct 29, 2018, 7:47 pm
#4
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,331
did you try to check in earlier then 24 hours?
seats can not be selected and reserved until 24 hours ahead of the flight
that J is full on BKK CNX would be quite exceptional
if you had to fly Y, you should get some compensation
seats can not be selected and reserved until 24 hours ahead of the flight
that J is full on BKK CNX would be quite exceptional
if you had to fly Y, you should get some compensation
Oct 30, 2018, 3:58 am
#5
Original Poster
Join Date: Oct 2004
Posts: 732
It was less than 24 hours. However, I managed to get a boarding pass online at around t-6 hours using the inflight WiFi on my previous flight.
Oct 30, 2018, 5:26 am
#6
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,331