Why is this forum (Tech Support/Feedback) so hard to find?
Dec 20, 2022 | 4:19 pm
#1
Original Poster
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 46,302
Why is this forum (Tech Support/Feedback) so hard to find?
It seems like the only way to navigate to it (unless you have a thread in your list) is to use the "All Forums" directory?
Dec 20, 2022 | 7:12 pm
#4
FlyerTalk Evangelist
Join Date: Jan 2010
Posts: 10,043
I suppose it just depends on your browsing technique. I see it right there on the index page every day.
https://www.flyertalk.com/forum/index.php
https://www.flyertalk.com/forum/index.php
Dec 20, 2022 | 8:17 pm
#5
Moderator: Hyatt, American Express; FlyerTalk Evangelist
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I suppose it just depends on your browsing technique. I see it right there on the index page every day.
https://www.flyertalk.com/forum/index.php
https://www.flyertalk.com/forum/index.php
My bookmarked "entry" page for FT is https://www.flyertalk.com/forum/usercp.php where I have this forum among my Subscribed Forums, underneath the list of Subscribed Threads that have new posts.
IMO more prominent placement (not buried in a menu) would help make other less-engaged FTers realize there is a place to post about and find resolutions for tech support issues.
Dec 21, 2022 | 11:43 am
#6
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That link does not lead to the same page as your screenshot for me. Instead it redirects to the "trending" page: https://www.flyertalk.com/forum/trending.php (see below)
My bookmarked "entry" page for FT is https://www.flyertalk.com/forum/usercp.php where I have this forum among my Subscribed Forums, underneath the list of Subscribed Threads that have new posts.
IMO more prominent placement (not buried in a menu) would help make other less-engaged FTers realize there is a place to post about and find resolutions for tech support issues.
My bookmarked "entry" page for FT is https://www.flyertalk.com/forum/usercp.php where I have this forum among my Subscribed Forums, underneath the list of Subscribed Threads that have new posts.
IMO more prominent placement (not buried in a menu) would help make other less-engaged FTers realize there is a place to post about and find resolutions for tech support issues.
Goes to https://www.flyertalk.com/forum/trending.php instead of FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
David
Dec 21, 2022 | 11:53 am
#8
FlyerTalk Evangelist
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But that's not what the item says - it says "All Forums". "All Forums" should go to all forums or https://www.flyertalk.com/forum/index.php as it is titled.
David
David
Dec 21, 2022 | 1:38 pm
#9
Administrator
Join Date: Sep 2015
Location: Los Angeles
Programs: Internet Brands
Posts: 4,435
But that's not what the item says - it says "All Forums". "All Forums" should go to all forums or https://www.flyertalk.com/forum/index.php as it is titled.
David
David
Dec 21, 2022 | 1:47 pm
#10
FlyerTalk Evangelist
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OK - then I'm unclear as to what/why https://www.flyertalk.com/forum/trending.php is different than https://www.flyertalk.com/forum/index.php.
David
David
Dec 21, 2022 | 2:03 pm
#11
Original Poster
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 46,302
In my case (android), I need to click on "directory" to get to the list page, and then scroll down to see support and services.
I like your hamburger icon tip. If that became the default way to navigate, it might resolve much of the confusion.
I like your hamburger icon tip. If that became the default way to navigate, it might resolve much of the confusion.
Dec 21, 2022 | 3:14 pm
#12
Administrator
Join Date: Sep 2015
Location: Los Angeles
Programs: Internet Brands
Posts: 4,435
Solved it: If you have "Trending Homepage" enabled, that link directs you to the trending homepage. If you have it disabled, it sends you to the old thread index. It's just going to send you to whichever forum homepage you have set.
No, I am not going to ask tech to change that behavior.
No, I am not going to ask tech to change that behavior.
Dec 21, 2022 | 3:53 pm
#13
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
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Solved it: If you have "Trending Homepage" enabled, that link directs you to the trending homepage. If you have it disabled, it sends you to the old thread index. It's just going to send you to whichever forum homepage you have set.
No, I am not going to ask tech to change that behavior.
No, I am not going to ask tech to change that behavior.
The current dropdown Forum list:
The hamburger list:
Adding Support Forum to the top Forum drop down view:
David
