Why is this forum (Tech Support/Feedback) so hard to find?
 

https://cimg9.ibsrv.net/gimg/www.fly...9f17987c7b.png
It seems like the only way to navigate to it (unless you have a thread in your list) is to use the "All Forums" directory?

Or use Forum Jump or go into the hamburger menu and it's there under "Help"

Thanks!

I suppose it just depends on your browsing technique. I see it right there on the index page every day.

https://www.flyertalk.com/forum/index.php


https://cimg6.ibsrv.net/gimg/www.fly...0ee2be7ebb.jpg

That link does not lead to the same page as your screenshot for me. Instead it redirects to the "trending" page: https://www.flyertalk.com/forum/trending.php (see below)

My bookmarked "entry" page for FT is https://www.flyertalk.com/forum/usercp.php where I have this forum among my Subscribed Forums, underneath the list of Subscribed Threads that have new posts.

IMO more prominent placement (not buried in a menu) would help make other less-engaged FTers realize there is a place to post about and find resolutions for tech support issues.

https://cimg7.ibsrv.net/gimg/www.fly...23b0c86c0d.png

Confirm that the link included in Forums from the top of all FlyerTalk pages is wrong:
https://cimg1.ibsrv.net/gimg/www.fly...aedd3a9c11.jpg

Goes to https://www.flyertalk.com/forum/trending.php instead of FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)

David

Trending is the default homepage now

But that's not what the item says - it says "All Forums". "All Forums" should go to all forums or https://www.flyertalk.com/forum/index.php as it is titled.

David

All forums ARE listed on the trending page

OK - then I'm unclear as to what/why https://www.flyertalk.com/forum/trending.php is different than https://www.flyertalk.com/forum/index.php.

David

In my case (android), I need to click on "directory" to get to the list page, and then scroll down to see support and services.
https://cimg6.ibsrv.net/gimg/www.fly...f3f4eaf144.jpg
https://cimg1.ibsrv.net/gimg/www.fly...f2718e96d9.jpg

I like your hamburger icon tip. If that became the default way to navigate, it might resolve much of the confusion.

Solved it: If you have "Trending Homepage" enabled, that link directs you to the trending homepage. If you have it disabled, it sends you to the old thread index. It's just going to send you to whichever forum homepage you have set.

No, I am not going to ask tech to change that behavior.

OK - then I'd request on behalf of moondog and others seeking the support forum, to then _add_ one more link _next_to_ "All Forums" to include "Support Forum" similar to what the Hamburger pop out shows.

The current dropdown Forum list:
https://cimg1.ibsrv.net/gimg/www.fly...aedd3a9c11.jpg

The hamburger list:
https://cimg5.ibsrv.net/gimg/www.fly...72194ae9fc.jpg

Adding Support Forum to the top Forum drop down view:
https://cimg6.ibsrv.net/gimg/www.fly...035183af61.jpg

David

Happy new year! I strongly agree with the suggestion made by DELee above, hope you'll consider it. It took me multiple tries and quite a bit of time to find this place. :)

I only found the "Tech Support / Feedback" forum via a Google search.