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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   Cannot upload images (https://www.flyertalk.com/forum/technical-support-feedback/1989887-cannot-upload-images.html)

IBJoel Dec 30, 2024 10:32 am


Originally Posted by nicolas75 (Post 36766039)
Don't forget that I haven't changed anything on my iPhone or PC.

The problem is obviously NOT related to the format of the photos, as this hasn't been changed either.

It's maybe a problem with the account (perhaps simply a limit on the number of photos posted that was set one day in a program, for whatever reason).


Originally Posted by HadesNL (Post 36766352)
nicolas75
i used to have the same problem on my iphone SE,
workaround is to just bluetooth airdrop to ipad and then upload
.,..,,,,
actually my iphone now allows uploading again,

- latest ios + apps
- low data mode on
- javascript on
- request desktop setting
- advanced : webkit feature flag : restore default

or

- general / reset / network settings
My kids explained that Apple pushes a lot of useless crap with each update and as such all your usual settings get confused. Especially now that we get a lot of junk AI modules integrated ....
Resetting : network settings should help,
Beware: though ... one must refill in passwords for known networks again the applicable passwords so note them down first

Or if all else fails ... pop over to Apple store to show the problem and they can toggle the right settings

Nicolas, you can also try emailing me the photo at [email protected] and I can try testing

Actually, now that I think about it, have you downloaded a small test JPG/PNG from elsewhere on the web and tried uploading as a test?

nicolas75 Dec 31, 2024 7:16 pm


Originally Posted by IBJoel (Post 36771835)
Nicolas, you can also try emailing me the photo at [email protected] and I can try testing

Actually, now that I think about it, have you downloaded a small test JPG/PNG from elsewhere on the web and tried uploading as a test?

IBJoel

Thank you for your message.

Yes, I’ve tried with a test JPG/PNG from elsewhere on the web, and the issue remains the same.

That said, I noticed that I can upload my photo when accessing “My Albums” in the Flyertalk interface (not the iPhone pictured albums).

This leads me to think that FlyerTalk may have a limit on the total number of images posted


https://cimg9.ibsrv.net/gimg/www.fly...fb38a82a9.jpeg
https://cimg3.ibsrv.net/gimg/www.fly...8ac609cfe.jpegAs agreed, I will send the photos via an iCloud link.

Thank you for your efforts in trying to resolve this issue, and wishing you a Happy New Year!


IBJoel Jan 2, 2025 9:32 am

Test. Seems to be working on my end.
I don't know of any restrictions we have on number of photos uploaded (and at the moment you have sort of an arbitrary number)
Maybe there's a total data limit to albums, I can ask tech
With the link you sent me, you were only trying to upload one or a few of the photos at a time, correct? Not all 83?
https://cimg6.ibsrv.net/gimg/www.fly...5a72552ab.jpeg

nicolas75 Jan 2, 2025 2:40 pm


Originally Posted by IBJoel (Post 36781108)
Test. Seems to be working on my end.
I don't know of any restrictions we have on number of photos uploaded (and at the moment you have sort of an arbitrary number)
Maybe there's a total data limit to albums, I can ask tech
With the link you sent me, you were only trying to upload one or a few of the photos at a time, correct? Not all 83?
https://cimg6.ibsrv.net/gimg/www.fly...5a72552ab.jpeg

IBJoel Thank you for your response.

However, I’d like to clarify a few points as the issue persists:

1. If you are able to upload the photos on your end, it clearly indicates that the problem is not with the photos themselves, as I have been trying to emphasise. I have had no issues with any other uploads since.

2. The limit I mentioned does not refer to the number of photos per post (which is set at 100). Rather, I was referring to a possible total limit of photos uploaded by a single account across different posts.

3. As I highlighted earlier, I am able to upload photos directly from my Flyertalk albums without issue. How does that reconcile with the problem I’m experiencing?

4. More importantly, how do we move forward? The root cause of the issue remains unclear, and I’d like to work towards a resolution.

Could you please confirm if there is indeed a total data limit for accounts , as you mentioned you’d check with tech?

Your assistance in clarifying this and helping resolve the matter would be much appreciated.

Looking forward to your feedback.

Nicolas

IBJoel Jan 3, 2025 12:33 pm


Originally Posted by nicolas75 (Post 36782038)
IBJoel Thank you for your response.

2. The limit I mentioned does not refer to the number of photos per post (which is set at 100). Rather, I was referring to a possible total limit of photos uploaded by a single account across different posts.
I'm aware. You have 32,911 images in your post photos album. The arbitrary number I was referring to.

3. As I highlighted earlier, I am able to upload photos directly from my Flyertalk albums without issue. How does that reconcile with the problem I’m experiencing?
Those photos are already being hosted by us, so they're already on our servers. Image uploading on our sites functions by uploading the image onto our servers, then pulling/displaying the image via its URL.

4. More importantly, how do we move forward? The root cause of the issue remains unclear, and I’d like to work towards a resolution.

Could you please confirm if there is indeed a total data limit for accounts , as you mentioned you’d check with tech?
There doesn't seem to be

Your assistance in clarifying this and helping resolve the matter would be much appreciated.

Looking forward to your feedback.

Nicolas

I will also note an upload limit of JPEGs at 7MB and 1500px width, 2000px height. How many are you trying to upload at a time? You said you tried with just one/a couple, correct?

nicolas75 Jan 7, 2025 4:17 pm


Originally Posted by IBJoel (Post 36784661)
I will also note an upload limit of JPEGs at 7MB and 1500px width, 2000px height. How many are you trying to upload at a time? You said you tried with just one/a couple, correct?

Dear IBJoel

I keep saying it – I have not changed the format of my photos, which have never caused any issues before.

If you take the time to review the posts I’ve contributed to (as the main contributor of this post, you will clearly see that I’ve never had any trouble uploading photos.

Given how this matter has been dragging on with little regard for contributors, I am seriously considering ceasing to add value to FlyerTalk and instead publishing my reviews on a personal internet site.

SPN Lifer Jan 7, 2025 6:45 pm

Have fun!

FLYGVA Jan 8, 2025 9:10 am


Originally Posted by nicolas75 (Post 36776636)
IBJoel

Thank you for your message.

Yes, I’ve tried with a test JPG/PNG from elsewhere on the web, and the issue remains the same.

That said, I noticed that I can upload my photo when accessing “My Albums” in the Flyertalk interface (not the iPhone pictured albums).

This leads me to think that FlyerTalk may have a limit on the total number of images posted

(...)
As agreed, I will send the photos via an iCloud link.

Thank you for your efforts in trying to resolve this issue, and wishing you a Happy New Year!

I have always added picture to a post from "My Albums". I usually upload pictures in the album and then add them to a post from "My Albums". The other two options have never really worked for me.

IBJoel Jan 8, 2025 11:51 am


Originally Posted by nicolas75 (Post 36796782)
Dear IBJoel

I keep saying it – I have not changed the format of my photos, which have never caused any issues before.

If you take the time to review the posts I’ve contributed to (as the main contributor of this post, you will clearly see that I’ve never had any trouble uploading photos.

Given how this matter has been dragging on with little regard for contributors, I am seriously considering ceasing to add value to FlyerTalk and instead publishing my reviews on a personal internet site.

I did not ask if you changed anything. Please answer my questions and these ones you also missed:
  • Have your cleared your cache/cookies?
  • Disabled all blocking software/plug-ins?
  • Disabled any VPNs?
  • Tried a different browser?

nicolas75 Jan 8, 2025 3:39 pm


Originally Posted by IBJoel (Post 36799012)
I did not ask if you changed anything. Please answer my questions and these ones you also missed:
  • Have your cleared your cache/cookies?
  • Disabled all blocking software/plug-ins?
  • Disabled any VPNs?
  • Tried a different browser?

Dear IBJoel

Thank you for your message.

I would like to respond to each of your questions in the order you posed them, while also clarifying why these suggested causes seem unlikely given the context of this issue:

1. Have I cleared my cache/cookies?

Yes, I have cleared the cache and cookies on both my iPhone and PC. However, since the problem persists across multiple devices and browsers, it is unlikely that this is related to cached data.

2. Have I disabled all blocking software/plug-ins?

I am not using any ad blockers or similar plug-ins that could interfere with the upload process. Moreover, given that I have successfully uploaded thousands of photos under the same conditions in the past, it is clear that such interference is not a factor.

3. Have I disabled any VPNs?

I am not using a VPN. The issue occurs regardless of the network (5G, home Wi-Fi, office, hotel Wi-Fi), which rules out VPN-related interference.

4. Have I tried a different browser?

Yes, I have tried multiple browsers, including Safari, Chrome, and Edge, across different devices. The issue remains the same.



Additionally, as I have pointed out earlier, the fact that I can upload photos into my Flyertalk albums but not into posts suggests that the problem is not on my side. The discrepancy strongly indicates a potential backend issue or a specific limitation affecting my account.



To help move forward, I would suggest using my account to replicate the issue. Since you haven’t been able to reproduce the problem on your end, this approach could help determine whether the issue is related to account-level restrictions or specific permissions.



I have invested a significant amount of time trying to resolve this issue, which prevents me from contributing valuable content, particularly my hotel reviews.

I appreciate your willingness to engage with tech on this, and I kindly ask that you escalate the matter to ensure we can find a solution.

Thank you in advance for your continued efforts. I look forward to your feedback.


IBJoel Jan 9, 2025 10:51 am


Originally Posted by nicolas75 (Post 36799653)
Dear IBJoel

Thank you for your message.

I would like to respond to each of your questions in the order you posed them, while also clarifying why these suggested causes seem unlikely given the context of this issue:

1. Have I cleared my cache/cookies?

Yes, I have cleared the cache and cookies on both my iPhone and PC. However, since the problem persists across multiple devices and browsers, it is unlikely that this is related to cached data.

2. Have I disabled all blocking software/plug-ins?

I am not using any ad blockers or similar plug-ins that could interfere with the upload process. Moreover, given that I have successfully uploaded thousands of photos under the same conditions in the past, it is clear that such interference is not a factor.

3. Have I disabled any VPNs?

I am not using a VPN. The issue occurs regardless of the network (5G, home Wi-Fi, office, hotel Wi-Fi), which rules out VPN-related interference.

4. Have I tried a different browser?

Yes, I have tried multiple browsers, including Safari, Chrome, and Edge, across different devices. The issue remains the same.



Additionally, as I have pointed out earlier, the fact that I can upload photos into my Flyertalk albums but not into posts suggests that the problem is not on my side. The discrepancy strongly indicates a potential backend issue or a specific limitation affecting my account.



To help move forward, I would suggest using my account to replicate the issue. Since you haven’t been able to reproduce the problem on your end, this approach could help determine whether the issue is related to account-level restrictions or specific permissions.



I have invested a significant amount of time trying to resolve this issue, which prevents me from contributing valuable content, particularly my hotel reviews.

I appreciate your willingness to engage with tech on this, and I kindly ask that you escalate the matter to ensure we can find a solution.

Thank you in advance for your continued efforts. I look forward to your feedback.

Thank you for giving me permission to do that. I logged in as you, attempted photo upload, got to 50% and it failed. I screen recorded myself doing this via every upload avenue and will include in my tech report with high priority.

nicolas75 Jan 16, 2025 3:41 pm

https://cimg2.ibsrv.net/gimg/www.fly...f4e95a7b6.jpeg

IBJoel Jan 16, 2025 3:44 pm

Appears to now be working

HadesNL Jan 16, 2025 9:21 pm

Fortunately ....praise the L-rd!
Me doing happy dance at the zumba lesson in the gym ...
Think hippos in Fantasia X Jane Fonda X spandex

Thank you IBJoel for your effort.:tu:

Very happy that nicolas75 "temperamental" uploader UX has been fixed.
Where would i be, without my friendly rival at the IHG-board....& my inspiration!
Glad you're back :star:

nicolas75 Jan 18, 2025 8:56 am


Originally Posted by IBJoel (Post 36821732)
Appears to now be working

Great news.

A big thank you for your efforts!


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