Can you find the new position of the upload button?


Device: IPAD PRO IOS 15.1
It used to be on the bottom right on the popupscreen after you've selected and loaded the images,
but now it has been moved to the upper right on the popupscreen.

I
https://cimg7.ibsrv.net/gimg/www.fly...1c9525297.jpeg
The UPLOAD button has been redesigned to upper left corner.

As Joan would have said: what schmuck didn't tell us about the redesign!

No, I cannot. I'm not seeing what you're seeing. I wish I could show you what I see, but I can't upload images. :)


On my screen, the upload interface runs from the top edge of the active window to the bottom edge, and the important bits are cut off at the top. Like they are located offscreen and not visible. And there is no way to scroll to them.

Actually, maybe I can show you. Here's a link to the screenshot: https://ibb.co/60fcDNy

And here's what it looks like after I upload the photo: https://ibb.co/6ZkKHLz

There's no way to confirm it.

You need to disable infinite scrolling in the Edit Options section of My FlyerTalk. Once you do that, when replying to a thread or starting new one, first scroll down past the banner before clicking on the image Upload icon.

Thanks. That did work as a work-around. But it's pretty dodgy website design.

I haven't been able to download photos from my iPhone for over a week now (and therefore can't do my weekly hotel reviews).

I have the same problem on any thread.

I'm using this button (strangely enough, uploading the photo works fine in messages but not in posts).

https://cimg8.ibsrv.net/gimg/www.fly...1cb452fe2c.png


The problem persists whether I'm on 5G or wifi (at home, in the office, at the hotel or elsewhere).

Similarly, on the PC, the interface is no longer the same: I'm offered the option of downloading just 5 photos, but it doesn't work).

Let's hope the problem is solved soon.

The problem is still NOT solved today. 🤬🤬

We don't support HEIC, so I'd ensure that your photos are not in that format. Also turn off any blocking software you might be using.

I'm guessing you mean UPloading photos, not downloading. We simply can't replicate the issue to even know where to start looking for a fix. I know we have a gallery fix that we are rolling out in the new year. It may or may not solve your issue.

Thank you for your response. If you take a look at my previous posts, you’ll see that I’ve already uploaded numerous photos without any issues.

For example


To clarify, the problem isn’t related to the format of my photos—they are in jpeg format, taken from my iPhone.

Additionally, the issue persists even when I try to upload photos from my PC, which indicates the problem might lie with the site / account rather than my devices or settings.

Would it be possible for you to send me a private message so we can investigate this further? I’d be happy to provide any additional information that might help. Thank you!

Dear IBJoel

Thank you for your response regarding the ongoing photo upload issue.

However, your comment that “we simply can’t replicate the issue” seems to reflect an unwillingness to explore the problem further, rather than a professional effort to resolve it.

There are practical steps you can take, even without replicating the issue directly, to identify potential causes and work towards a solution:

• Create a test user account: Set up an account with the same permissions as regular users to verify whether the issue is related to account roles or settings. This is a straightforward way to rule out a possible cause.

• Test various file formats and sizes: Attempt uploads using a range of file formats (e.g., JPEG, PNG) and different sizes to determine if the issue is linked to file properties, such as unsupported formats or file size limits.

• Check server logs for errors: Look for specific error codes, timeouts, or other anomalies that might occur when users report failed uploads. This will provide clues about what is happening behind the scenes.

• Correlate timestamps with server activity: Cross-reference the timeframes when users report issues with server logs to narrow down potential causes. This approach often helps identify patterns or triggers.

These are standard diagnostic steps that any professional IT team should be able to implement.

While the gallery fix planned for the new year might address the issue, dismissing the current problem without making a genuine effort to investigate is not acceptable.

Users who bring value to Flyertalk deserve better, and these measures could at least bring us closer to identifying the root cause in the meantime.

I trust you’ll take this feedback constructively and act accordingly to resolve the matter effectively.

But you're the only one it seems to be affecting at the moment

Dear IBJoel

Thank you for your reply, but I find it surprising that the issue is being dismissed simply because I appear to be the only one currently affected.

Problems that impact even a single user deserve attention, especially when it comes to functionality as essential as uploading photos:

1. It might be a precursor to broader issues: The fact that it’s isolated to one user doesn’t mean it won’t affect others. It could indicate a deeper, underlying problem with the system.

2. It undermines the user experience: Ignoring an issue because it’s not widespread conveys a lack of commitment to ensuring a seamless experience for all users, no matter how few are impacted.

3. It might be affecting others silently: Not all users report issues. It’s possible others are encountering the same problem but haven’t brought it to your attention.

I urge the team to apply the diagnostic steps I outlined earlier. This isn’t just about solving my issue—it’s about maintaining the quality and reliability of the platform for all users.

Thank you for revisiting this with the seriousness it deserves.

Ah, if only time and budget permitted. Before we escalate further, have your cleared your cache/cookies, disabled all blocking software/plug-ins, disabled any VPNs, tried a different browser (I know you used both mobile and desktop devices)?

Don't forget that I haven't changed anything on my iPhone or PC.

The problem is obviously NOT related to the format of the photos, as this hasn't been changed either.

It's maybe a problem with the account (perhaps simply a limit on the number of photos posted that was set one day in a program, for whatever reason).

nicolas75
i used to have the same problem on my iphone SE,
workaround is to just bluetooth airdrop to ipad and then upload
.,..,,,,
actually my iphone now allows uploading again,

- latest ios + apps
- low data mode on
- javascript on
- request desktop setting
- advanced : webkit feature flag : restore default

or

- general / reset / network settings
My kids explained that Apple pushes a lot of useless crap with each update and as such all your usual settings get confused. Especially now that we get a lot of junk AI modules integrated ....
Resetting : network settings should help,
Beware: though ... one must refill in passwords for known networks again the applicable passwords so note them down first

Or if all else fails ... pop over to Apple store to show the problem and they can toggle the right settings