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-   -   ARCHIVE: 2012-2016 Subscription notifications, questions, problems, etc. (https://www.flyertalk.com/forum/technical-support-feedback/1953413-archive-2012-2016-subscription-notifications-questions-problems-etc.html)

IBxAnders Oct 10, 2016 5:37 pm

FlyerTalk has switched its email provider to a newer provider with additional provisions made to sign the email correctly to avoid spam and increase delivery success.

The process that generates these email(s) is reporting "success" every day and additionally for some of you I am seeing that you have successfully received email.

Will investigate further.

Is it only "daily digest" email that's failing to deliver for everyone?

IBxAnders Oct 10, 2016 8:32 pm

Flyertalk changed outgoing email providers to actually decrease the overall spam rating of the forum notification emails. They're obviously tracking "clicks" by default and I'll see if we can disable that option.

stimpy Oct 11, 2016 1:31 am

I usually get about 10 forum updates per day, but lately it's only been 4 I'm getting. Clearly something changed.

ENOTTY Oct 11, 2016 5:55 am


Originally Posted by IBxAnders (Post 27329577)
FlyerTalk has switched its email provider to a newer provider with additional provisions made to sign the email correctly to avoid spam and increase delivery success.

The process that generates these email(s) is reporting "success" every day and additionally for some of you I am seeing that you have successfully received email.

Will investigate further.

Is it only "daily digest" email that's failing to deliver for everyone?

It is some of the forum daily digest emails that I know I am missing. I am getting some, but not others. Doesn't seem to be consistent on which forum is missing each day.

Difficult for me to definitively tell about thread subscriptions, but I think I'm getting all the thread subscriptions I should be getting.

Thanks for investigating.

sxpsxpsxp Oct 11, 2016 8:30 am

Hey, the same thing is happening to me too. Nothing in my spam folder.

stimpy Oct 12, 2016 2:08 am

Only 3 forum updates today. Is anyone looking into this?

IBobi Oct 12, 2016 3:13 pm

Mike is continuing to examine this issue.

466SHH Oct 12, 2016 6:22 pm

Data point: Not getting daily premium fare updates. Am getting Special Credit card offers notification.

So whatever it is, it is inconsistent.

IBxAnders Oct 12, 2016 6:24 pm

A possible issue was identified and the next email task, scheduled for midnight pacific time should hopefully resolve the problem.

1Newflyer Oct 12, 2016 6:48 pm

Good that its being worked on. But why is no one checking these things out when the change occurs to see if the "improvement" actually works. I am referring to folks that make the change. Obviously they must be subscribing to some if not all the forums. I have these issues for at least 2 weeks now but went to the subscription site to subscribe again the ones I remembered by heart and some of these are coming back but not all and the most important subscription to me is not coming even after several attempts to renew.

ENOTTY Oct 15, 2016 9:44 am

Looks like things took a turn for the worse. I haven't received a single Flyertalk email since Oct 12.

1Newflyer Oct 15, 2016 10:49 am

Issues are not resolved.

stimpy Oct 15, 2016 11:16 am

Yeah, whatever they did, please reverse it. Zero digests are arriving now.

1Newflyer Oct 15, 2016 12:23 pm

Improvements are hard to swallow.

so3003 Oct 16, 2016 1:16 am

I'm the same - haven't received forum daily digests for at least a week and probably a bit longer. Using gmail, and it's not even getting as far as my spam folder...

silvergirl Oct 16, 2016 2:29 am

I thought it was just me - not a single notification for 3-4 days now, I usually get 15-20 per day. Not in my spam folder either. Something is wrong.

747FC Oct 16, 2016 2:39 am

How come read threads are inconsistently still showing in Myflyertalk as unread. Just started this pattern.

transparent Oct 16, 2016 7:49 am

Same here. Suddenly last week no more subscribed thread daily digests. Usually they arrive around 3am EST. One day I got the same ones that arrived in the middle of the night later in the day. Since then, nothing.

JDiver Oct 16, 2016 11:07 am

Thank you for reporting these; please keep them coming.

Nobody from IB Admin or Tech will be able to respond prior to Pacific USA Monday work hours.

/Moderator

RobUAIntl Oct 17, 2016 1:14 am

Same here. No daily emails at all since Oct 12.

SFO 1K Oct 17, 2016 5:54 am

Also not receiving my nightly digests here.

bworrell Oct 18, 2016 6:41 am

I haven't received forum update emails. Any progress?

SFO 1K Oct 18, 2016 10:15 am

After about a week of not receiving messages, I posted to this thread yesterday and last night began receiving my nightly notifications, so maybe there's some progress ahead.

466SHH Oct 18, 2016 12:57 pm

no nightly notification for me last night. I only get one - a digest of the Premium Fares thread.

stimpy Oct 18, 2016 2:43 pm

After several days of no emails, today I got 3 out of about 10 forum digests.

jasonvr Oct 18, 2016 10:16 pm

I got one out of two daily digests today - Mileage Run. The one I didn't get is its sub forum - Premium Fare Deals

SteveCanary Oct 19, 2016 2:04 am

Yesterday I changed my FlyerTalk email address and today I got all my 5 daily notifications, including Premium Fare Deals.

stimpy Oct 19, 2016 5:35 am

I didn't change anything, however today all the forum digests appear to be working again. For me at least. So thanks for fixing whatever you fixed.

466SHH Oct 19, 2016 6:32 am

Got my Premium Fares digest today too. Thanks! Did not make any changes either.

jasonvr Oct 19, 2016 8:27 am

Received both of mine as well

1Newflyer Oct 19, 2016 11:11 am

Its appears to be working today for me as well. Keep the settings the same, don't thinker with it. No need for improvements from now on.

stimpy Oct 19, 2016 11:39 am


Originally Posted by 1Newflyer (Post 27366955)
Its appear to be working today for me as well. Keep the settings the same, don't thinker with it. No need for improvements from now on.

I wouldn't go that far. Improvements are a good thing, but please do a better job of testing!!

ENOTTY Oct 20, 2016 7:24 pm

2 days straight of my subscriptions. Thanks a bunch!

sxpsxpsxp Oct 22, 2016 7:23 am

My emails are back as well. Thanks!

shan23 Nov 10, 2016 7:02 pm

Is this the correct thread to ask about email notifications of PMs? I've it set up and was working fine for months - all of a sudden, I no longer get notified of new PMs. Please help!

IBobi Nov 11, 2016 4:00 pm


Originally Posted by shan23 (Post 27464976)
Is this the correct thread to ask about email notifications of PMs? I've it set up and was working fine for months - all of a sudden, I no longer get notified of new PMs. Please help!

Did you recently change your email address on FT?

shan23 Nov 11, 2016 4:08 pm

No, same email address as before.

My inbox did go beyond 90% space, after which I cleaned it up. Roughly since then, haven't been getting notifications.

IBJoel Nov 14, 2016 12:35 pm


Originally Posted by shan23 (Post 27468656)
No, same email address as before.

My inbox did go beyond 90% space, after which I cleaned it up. Roughly since then, haven't been getting notifications.

It's possible FT emails were branded as spam by your server, after deleting a bunch. I'm going to send you a PM to see if you get a notification. Please let me know if you do. If you don't, we'll take steps to get tech on that!

shan23 Nov 14, 2016 12:48 pm


Originally Posted by IBJoel (Post 27479314)
It's possible FT emails were branded as spam by your server, after deleting a bunch. I'm going to send you a PM to see if you get a notification. Please let me know if you do. If you don't, we'll take steps to get tech on that!

Didn't receive your PM as notification on my email.

To clarify, when I meant inbox, I was referring to the FT inbox, NOT my email inbox. I havent deleted a single notification from FT on my email as of now. I also check spam pretty often, and I receive notifications from threads that I've subscribed to in real time.

Hope that helps, and I really appreciate the attention you've given to my problem!

IBJoel Nov 15, 2016 12:58 pm

Ah, OK, shan. So you cleaned out your FT PM inbox and then no longer received notification emails from FlyerTalk. Is that correct?


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