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-   -   ARCHIVE: Issues with FT -- 2018 MOBILE Devices BUG REPORTS (https://www.flyertalk.com/forum/technical-support-feedback/1885699-archive-issues-ft-2018-mobile-devices-bug-reports.html)

JDiver Jan 1, 2018 5:49 pm

ARCHIVE: Issues with FT -- 2018 MOBILE Devices BUG REPORTS
 
This is the rebooted and split thread to report bugs found in the 15 November 2017 FlyerTalk skin for MOBILE devices.

There are separate threads for desktop devices as well as for disruptive advertisements and for browser redirects / hijacks, as well as other technical issues.

Thank you for keeping the thread on topic and assisting Tech to identify, troubleshoot and deal with bugs in this latest iteration of FlyerTalk for mobile devices.

cblaisd and JDiver, forum Co-Moderators

florens Jan 2, 2018 1:21 pm

When is the cursor bug being worked on? Very annoying...



https://cimg1.ibsrv.net/gimg/www.fly...6d974b33c4.png

IBobi Jan 2, 2018 5:24 pm

Cursor bug has been reported. No ETA at this time, I'm sorry.

florens Jan 2, 2018 8:02 pm


Originally Posted by IBobi (Post 29241967)
Cursor bug has been reported. No ETA at this time, I'm sorry.

I am glad it is reported but it is a bit ironic that a tavel forum has a bug for several weeks. Many of us use FT on the go and on mobile devices. :td:

Sopwith Jan 3, 2018 6:38 pm

The page jumping when not signed in is still not fixed. Sorry if there are typos - I can’t see what I’m typing because of the cursor bug mentioned above.

Flaneurs Jan 5, 2018 12:28 am

FWIW, the cursor appears in the correct location until the first character is typed. Then the whole line disappears into the header. Persists even on the second line. Using quick reply on iOS 11 iPad Pro.

florens Jan 9, 2018 12:03 am

This needs to be fixed ASAP please. Now every line is hidden even on multi line posts! This is useless!!

https://cimg0.ibsrv.net/gimg/www.fly...413644fa57.png
https://cimg1.ibsrv.net/gimg/www.fly...fe2b1a6ac3.png

oxtailsoup Jan 10, 2018 11:33 am

I primarily use FT on the iPad. Since the upgrade these are the most annoying ‘enhancements’ not fixed yet in my opinion.

1. The cursor issue. Can’t see what you are typing without having to stop and scroll up to check.

2. When replying to a post, the first letter of a paragraph defaults to lower case..which when combined with the above cursor issue means you don’t actually spot it until you scroll back up to see what you have just written. Arghhhh

3. When expanding the screen in your iPad (zooming in) the right hand side vertical advert overlaps the topic text so you can’t read the topic thread... you have to zoom back out again. I have poor eyesight and this bug is really annoying as it prohibits me from slightly zooming in.


ijgordon Jan 11, 2018 10:49 am


Originally Posted by florens (Post 29268501)
This needs to be fixed ASAP please. Now every line is hidden even on multi line posts! This is useless!!

Click just below the text you're composing, and then hit the delete/backspace key. That's always fixed this issue for me. I think it was also mentioned in another thread.

Mary2e Jan 11, 2018 2:37 pm

I can't seem to easily get to MyFlyertalk on the mobile version. I'm using it on an iPad, and previously, I had a shortcut straight into MFT. Now it takes me to my profile page where I can make changes. In order to get to the "right" MFT, I have to go to the home page and select it from the menu. The counter for how many unread subscribed threads is gone.

chavala Jan 12, 2018 10:47 am


Originally Posted by oxtailsoup (Post 29275368)
I primarily use FT on the iPad. Since the upgrade these are the most annoying ‘enhancements’ not fixed yet in my opinion.

1. The cursor issue. Can’t see what you are typing without having to stop and scroll up to check.

2. When replying to a post, the first letter of a paragraph defaults to lower case..which when combined with the above cursor issue means you don’t actually spot it until you scroll back up to see what you have just written. Arghhhh

3. When expanding the screen in your iPad (zooming in) the right hand side vertical advert overlaps the topic text so you can’t read the topic thread... you have to zoom back out again. I have poor eyesight and this bug is really annoying as it prohibits me from slightly zooming in.

I am in the same boat with # 3 -- is there a way to fix this?

IBobi Jan 12, 2018 2:09 pm


Originally Posted by chavala (Post 29284391)
I am in the same boat with # 3 -- is there a way to fix this?

This bug has been reported and should be fixed in an upcoming release.

GoSh4rks Jan 14, 2018 3:25 pm

Scrolling the topics page still lags on my 2017 iPad Pro in desktop mode in safari.

I’ve reported this several times and there has never been a response. Does anybody care?

IBobi Jan 15, 2018 5:05 pm


Originally Posted by GoSh4rks (Post 29292618)
Scrolling the topics page still lags on my 2017 iPad Pro in desktop mode in safari.

I’ve reported this several times and there has never been a response. Does anybody care?

What exactly is happening?

GoSh4rks Jan 16, 2018 2:15 am

Stutters. The usual 120fps turns into 15 or so. If I scroll really quickly, I see white space and then the content fills in after a short delay. Similar thing happens on my iPhone X, but is more noticeable after zooming in.

Here's a short video of what I see on my ipad. Once I go into the posts page, it scrolls fine.

IBobi Jan 16, 2018 4:22 pm


Originally Posted by GoSh4rks (Post 29298459)
Stutters. The usual 120fps turns into 15 or so. If I scroll really quickly, I see white space and then the content fills in after a short delay. Similar thing happens on my iPhone X, but is more noticeable after zooming in.

Here's a short video of what I see on my ipad. Once I go into the posts page, it scrolls fine.
https://youtu.be/0XLVBunjVmA

It's taking time to load the ads and that's causing the stutter.

GoSh4rks Jan 17, 2018 1:31 am

That can’t be the intended experience on apple’s fastest current hardware, right?

IBobi Jan 18, 2018 5:25 pm

I would try using the mobile skin. It's the way the site is designed to be browsed from Mobile.

Sopwith Jan 20, 2018 11:08 pm


Originally Posted by Sopwith (Post 29247010)
The page jumping when not signed in is still not fixed.

Still not fixed.

Sopwith Jan 20, 2018 11:11 pm


Originally Posted by IBobi (Post 29301348)
It's taking time to load the ads and that's causing the stutter.

I’m having the same problem. Again, it wasn’t a problem before the recent downgrade.

ashill Jan 25, 2018 11:13 am

I find that often when I try to edit a post (of my own) on mobile in which I quoted someone, only the quotation is there to edit; any text that I added and posted is gone in edit mode. And it's not just a display glitch: if I click save, the post is modified to contain only the quotation, deleting any text I've added.

This is using an up-to-date iPhone 6s (iOS 11.2.5) with up-to-date Safari; it's been an issue for maybe a month or two, so dating back at least a few point releases of iOS. It happens usually but not always when I (try to) edit a post.

(I don't have access to my phone to produce screenshots at the moment.)

rmadisonwi Jan 27, 2018 3:50 pm

With the recent mobile skin update, I’ve noticed that the thread titles get truncated, even though there’s plenty of room on the screen for more words.

getagb Jan 28, 2018 1:13 pm

The page jumps for me, while logged in, if I click on a thread I haven’t been on in a while. If I scroll up slightly, it jumps way up to my oldest unread post, which can sometimes be tens or hundreds of pages back. Only on mobile.

OttawaMark Jan 28, 2018 8:18 pm


Originally Posted by getagb (Post 29350066)
The page jumps for me, while logged in, if I click on a thread I haven’t been on in a while. If I scroll up slightly, it jumps way up to my oldest unread post, which can sometimes be tens or hundreds of pages back. Only on mobile.

I'm still seeing this random jumping too. It's hard to know when it's going to happen and it happens inconsistently. It has nothing to do with ads loading. iPhone 6 with iOS 10.

IBobi Jan 29, 2018 4:13 pm


Originally Posted by getagb (Post 29350066)
The page jumps for me, while logged in, if I click on a thread I haven’t been on in a while. If I scroll up slightly, it jumps way up to my oldest unread post, which can sometimes be tens or hundreds of pages back. Only on mobile.


Originally Posted by OttawaMark (Post 29351289)


I'm still seeing this random jumping too. It's hard to know when it's going to happen and it happens inconsistently. It has nothing to do with ads loading. iPhone 6 with iOS 10.

I'm not seeing that. If you'd like to report your browser/device/skin, and post a video capture, we can take a look!

CKDGM Jan 29, 2018 8:52 pm

I switched to the desktop skin to check something and now I can't get my iPad browser to go back to the mobile site; there is no longer a link at the end of each thread to switch back!

IBobi Jan 30, 2018 1:18 pm


Originally Posted by CKDGM (Post 29355857)
I switched to the desktop skin to check something and now I can't get my iPad browser to go back to the mobile site; there is no longer a link at the end of each thread to switch back!

If you have an ad blocker, turn off. If not, try clearing cache?

florens Jan 30, 2018 11:16 pm


Originally Posted by rmadisonwi (Post 29347228)
With the recent mobile skin update, I’ve noticed that the thread titles get truncated, even though there’s plenty of room on the screen for more words.

Same here. Typically after 2.5 lines.

enviroian Jan 31, 2018 1:35 pm

Any word on when that very annoying moving banner ad will be removed?

IBobi Jan 31, 2018 1:38 pm


Originally Posted by enviroian (Post 29363340)
Any word on when that very annoying moving banner ad will be removed?

Can you take a screen shot? I don't know which banner you're referring to.

IBJoel Jan 31, 2018 2:35 pm


Originally Posted by ashill (Post 29338564)
I find that often when I try to edit a post (of my own) on mobile in which I quoted someone, only the quotation is there to edit; any text that I added and posted is gone in edit mode. And it's not just a display glitch: if I click save, the post is modified to contain only the quotation, deleting any text I've added.

This is using an up-to-date iPhone 6s (iOS 11.2.5) with up-to-date Safari; it's been an issue for maybe a month or two, so dating back at least a few point releases of iOS. It happens usually but not always when I (try to) edit a post.

(I don't have access to my phone to produce screenshots at the moment.)

Are you using the mobile or desktop skin? I tested with both, but when I was on the mobile skin, t did at first appear that I couldn't see my own text. I just had to scroll down.

enviroian Jan 31, 2018 2:52 pm

https://cimg7.ibsrv.net/gimg/www.fly...463bf8c622.png

Originally Posted by IBobi (Post 29363351)
Can you take a screen shot? I don't know which banner you're referring to.

​​​​​​​

IBobi Jan 31, 2018 2:55 pm


Originally Posted by enviroian (Post 29363679)

You are on a mobile device, I take it. This is a known bug that happens when you zoom in on a mobile device -- the right banner ad moves into the content column and covers the posts. We hope to have that resolved in a future software patch, but no eta as yet.

Thank you for reporting this and for your patience.

enviroian Jan 31, 2018 3:06 pm


Originally Posted by IBobi (Post 29363695)
You are on a mobile device, I take it. This is a known bug that happens when you zoom in on a mobile device -- the right banner ad moves into the content column and covers the posts. We hope to have that resolved in a future software patch, but no eta as yet.

Thank you for reporting this and for your patience.

yes i am on an iPhone X and when I pull apart to magnify the threads are unreadable.


IBobi Jan 31, 2018 3:07 pm


Originally Posted by enviroian (Post 29363739)


yes i am on an iPhone X and when I pull apart to magnify the threads are unreadable.



Yep, sorry about that. If you use the mobile skin, this problem won't occur.

ashill Feb 1, 2018 11:44 am


Originally Posted by IBJoel (Post 29363610)
Are you using the mobile or desktop skin? I tested with both, but when I was on the mobile skin, t did at first appear that I couldn't see my own text. I just had to scroll down.

Mobile skin. I try scrolling down but there's no text further down. I also try switching to the source view (which I far prefer to the poor WYSIWYG editor); same issue there.

(Don't have access to my phone now so I can't test at the moment.)

Sopwith Feb 23, 2018 8:25 pm


Originally Posted by Sopwith (Post 29319162)

Still not fixed.

Still not fixed. Jumps back a page or two when I’m reading a post. Veeeeerrrrry slow to load. Posts I type are still covered by the tool bar.

For God’s sake, people, what is it going to take to get this clusterfumble fixed!?

OttawaMark Feb 26, 2018 1:13 pm


Originally Posted by Sopwith (Post 29452166)

Still not fixed. Jumps back a page or two when I’m reading a post. Veeeeerrrrry slow to load. Posts I type are still covered by the tool bar.

For God’s sake, people, what is it going to take to get this clusterfumble fixed!?


I'm still seeing the jumping back too. I've upgraded my iPhone 6 to latest iOS and this hasn't fixed it. It doesn't happen all the time but when it happens it's annoying. I've seen this behaviour both with and without an ad blocker running.

IBobi Feb 26, 2018 4:00 pm


Originally Posted by Sopwith (Post 29452166)

Still not fixed. Jumps back a page or two when I’m reading a post. Veeeeerrrrry slow to load. Posts I type are still covered by the tool bar.

For God’s sake, people, what is it going to take to get this clusterfumble fixed!?


Originally Posted by OttawaMark (Post 29461664)
I'm still seeing the jumping back too. I've upgraded my iPhone 6 to latest iOS and this hasn't fixed it. It doesn't happen all the time but when it happens it's annoying. I've seen this behaviour both with and without an ad blocker running.

On the jumping, prevailing wisdom is that you may be using very slow connections and the ads are still loading. Wait for the page to fully load and you will not see the screen jump.

The tool bar covering your typing is an issue that has been reported, and acknowledged, and I will update the thread when it's fixed. There is no ETA on that fix at this time. Wish I had better news.

Sopwith Feb 26, 2018 7:45 pm


Originally Posted by IBobi (Post 29462307)
On the jumping, prevailing wisdom is that you may be using very slow connections and the ads are still loading. Wait for the page to fully load and you will not see the screen jump..

This wasn’t a problem before the November downgrade. I’m not having a problem on any other site.


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