FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   ARCHIVE: Issues with FT -- 2018 MOBILE Devices BUG REPORTS (https://www.flyertalk.com/forum/technical-support-feedback/1885699-archive-issues-ft-2018-mobile-devices-bug-reports.html)

OttawaMark Feb 28, 2018 6:07 am


Originally Posted by IBobi (Post 29462307)
On the jumping, prevailing wisdom is that you may be using very slow connections and the ads are still loading. Wait for the page to fully load and you will not see the screen jump.

The tool bar covering your typing is an issue that has been reported, and acknowledged, and I will update the thread when it's fixed. There is no ETA on that fix at this time. Wish I had better news.

prevailng wisdom is grasping at straws. I’m on a gigabit connection and the jumping occurs even a minute or two after the page loads. It’s intermittent so I can’t even get a video of it happening.

IBobi Feb 28, 2018 12:42 pm


Originally Posted by OttawaMark (Post 29468430)


prevailng wisdom is grasping at straws. I’m on a gigabit connection and the jumping occurs even a minute or two after the page loads. It’s intermittent so I can’t even get a video of it happening.

Have you tried turning off Infinite Scroll?

OttawaMark Feb 28, 2018 4:27 pm


Originally Posted by IBobi (Post 29469878)
Have you tried turning off Infinite Scroll?


I have it turned off on desktop. Can I turn it off on mobile too? If so, I'll gladly try it.

IBobi Feb 28, 2018 4:44 pm


Originally Posted by OttawaMark (Post 29470749)
I have it turned off on desktop. Can I turn it off on mobile too? If so, I'll gladly try it.

The only way to not use IS on a phone or tablet is to use the full desktop site on mobile. If you use the mobile skin, you can't turn IS off.

OttawaMark Feb 28, 2018 8:13 pm


Originally Posted by IBobi (Post 29470814)
The only way to not use IS on a phone or tablet is to use the full desktop site on mobile. If you use the mobile skin, you can't turn IS off.


Ah. I really don't want to use the full site in a small iPhone 6 so I'll just put up with occasional uncommanded scrolling. Hopefully the others who are experiencing this can give you some more feedback. Thanks for your help.

DYKWIA Mar 1, 2018 4:51 am

For anybody else that's using SwiftKey keyboard & chrome and Android devices, there is a fix coming for the issue where the keyboard becomes a PITA on FlyerTalk...

https://www.androidpolice.com/2018/0...disqus-chrome/

joe_miami Mar 3, 2018 9:55 pm

This site is a train wreck on mobile devices right now. Going to MyFlyerTalk used to give me a list of threads with new posts; now it just gives me a list of subscribed forums. Pages randomly jump back a page or two after loading. Re-sizing a page results in the banner ads obscuring the text. Can’t believe a site dedicated to people on the go has such an awful user experience on mobile devices.

IBobi Mar 5, 2018 2:43 pm


Originally Posted by joe_miami (Post 29482701)
This site is a train wreck on mobile devices right now. Going to MyFlyerTalk used to give me a list of threads with new posts; now it just gives me a list of subscribed forums. Pages randomly jump back a page or two after loading. Re-sizing a page results in the banner ads obscuring the text. Can’t believe a site dedicated to people on the go has such an awful user experience on mobile devices.

For most people, I don't believe these issues are happening (we would be getting a lot more reports if they were). We are not seeing these issues in-house at all.

Please let us know what device and browser you're using, and if you're on the mobile skin or desktop.

If you can provide step by step directions to reproduce your issue(s), even better -- thank you!

joe_miami Mar 5, 2018 6:28 pm

Thanks for the reply. I’m having the problems on an iPhone 7 using the built-in Safari browser. (The site is fine on my MacBook Pro and iPad.) If I use the mobile skin and go to MyFlyerTalk, I only get a list of subscribed forums and not the old list of subscribed threads with new posts. If I then choose to view the main site, the text is tiny, and any attempt to resize the text makes the ads float over the text.

I’d be very surprised if this is unique to me, as I’m on as standard of a mobile viewing experience as could be — iPhone plus iOS plus Safari. Thanks.

getagb Mar 5, 2018 7:08 pm


Originally Posted by joe_miami (Post 29482701)
Pages randomly jump back a page or two after loading.

This is my #1 complaint about the site on mobile since the new skin came out.

I think it's because something that loaded asynchronously (maybe an image or CSS file) is applied which changes the height and it triggers the infinite scroll functionality. That's just a hunch though, I can't reproduce it reliably but it definitely happens a noticeable amount.

A possibly-related issue is that there's no way to get up to the wikipost any more. I used to be able to tap on the status bar clock (which scrolls to the top on iOS) but now when I do that it really quickly loads the previous page so I have to repeat over and over until I get all the way back to page 1

I have an iPhone 7 plus running the latest version of iOS 11

IBobi Mar 5, 2018 7:11 pm


Originally Posted by joe_miami (Post 29490000)
Thanks for the reply. I’m having the problems on an iPhone 7 using the built-in Safari browser. (The site is fine on my MacBook Pro and iPad.) If I use the mobile skin and go to MyFlyerTalk, I only get a list of subscribed forums and not the old list of subscribed threads with new posts. If I then choose to view the main site, the text is tiny, and any attempt to resize the text makes the ads float over the text.

I’d be very surprised if this is unique to me, as I’m on as standard of a mobile viewing experience as could be — iPhone plus iOS plus Safari. Thanks.

Now I understand better.

You have a combination of "that feature is not offered" and a bug that's been long reported. I don't have any news, except to recommend that you use the mobile skin instead of the desktop skin on your phone. I know there is no list of subscribed threads, but that feature is not yet added to mobile. I guess you will have to pick your poison, as it were, until things are fixed.

IBobi Mar 5, 2018 7:13 pm


Originally Posted by getagb (Post 29490119)
This is my #1 complaint about the site on mobile since the new skin came out.

I think it's because something that loaded asynchronously (maybe an image or CSS file) is applied which changes the height and it triggers the infinite scroll functionality. That's just a hunch though, I can't reproduce it reliably but it definitely happens a noticeable amount.

A possibly-related issue is that there's no way to get up to the wikipost any more. I used to be able to tap on the status bar clock (which scrolls to the top on iOS) but now when I do that it really quickly loads the previous page so I have to repeat over and over until I get all the way back to page 1

I have an iPhone 7 plus running the latest version of iOS 11

There should be a gray nav bar on the bottom of your screen; tapping << will get you to the top of the thread where the wikipost lies.

getagb Mar 5, 2018 7:32 pm


Originally Posted by IBobi (Post 29490129)
There should be a gray nav bar on the bottom of your screen; tapping << will get you to the top of the thread where the wikipost lies.

Thanks, that's a good workaround which I hadn't noticed.

pbiflyer Mar 6, 2018 7:36 am

I am experiencing that. It cleared up for a while when I reset my cache.

That being said, today, on my iPhone 8 it seems to have gone to desktop mode as everything is really small. I do not think I changed anything.
Anyone else notice this?

Edited to add: Fixed by resetting cache.

anrkitec Mar 6, 2018 9:45 am

This may have already been addressed elsewhere but, save for the fake amazon.com hijack ads, there are two "features" that makes FT on mobile nearly unusable for me.

First, I use a 5" phone and I have no desire to go to a phablet. Quite often I have to pinch zoom in to read something and when I do, the right-justified ad bar "tears" away from the right side and fills the middle of the screen making it nearly impossible to read or edit.

Second, when editing a post, when I place the cursor in the text box the text that I am writing pops up and under the edit control box where it can't be seen as I am typing.

joe_miami Mar 6, 2018 10:48 am


Originally Posted by anrkitec (Post 29492168)
This may have already been addressed elsewhere but, save for the fake amazon.com hijack ads, there are two "features" that makes FT on mobile nearly unusable for me.

First, I use a 5" phone and I have no desire to go to a phablet. Quite often I have to pinch zoom in to read something and when I do, the right-justified ad bar "tears" away from the right side and fills the middle of the screen making it nearly impossible to read or edit.

Second, when editing a post, when I place the cursor in the text box the text that I am writing pops up and under the edit control box where it can't be seen as I am typing.

The problem in the second paragraph is one I reported a few days ago. I also get the second problem as well.

ashill Mar 6, 2018 11:07 am


Originally Posted by ashill (Post 29367515)
Mobile skin. I try scrolling down but there's no text further down. I also try switching to the source view (which I far prefer to the poor WYSIWYG editor); same issue there.

(Don't have access to my phone now so I can't test at the moment.)

I ran into this issue again.

I tried to edit this post (on an up-to-date iPhone 6s in Safari):

https://cimg0.ibsrv.net/gimg/www.fly...fbb07ab35.jpeg

The edit screen looked like this:

https://cimg3.ibsrv.net/gimg/www.fly...2c5a15a92.jpeg
I scrolled down in the text editing window; there was no text further down to edit. When I've encountered this in the past, if I save changes when I can't see any of my text (can only see the quotation), the saved post has indeed removed all of the text outside the quote tags. That suggests clearly to me that this is a bug in the text that makes it into the database, not merely a display bug in the edit window.

Incidentally, in this very post (typed on my Mac in up-to-date Safari), I hit Preview and then found that the second half of my post (everything from the second image, inclusive, down) was gone. I hit back a few times to get the second image and the text I had typed to return. I will now post without previewing (since even preview post doesn't seem to work), so hopefully this will be legible....

IBobi Mar 6, 2018 1:55 pm


Originally Posted by anrkitec (Post 29492168)
This may have already been addressed elsewhere but, save for the fake amazon.com hijack ads, there are two "features" that makes FT on mobile nearly unusable for me.

First, I use a 5" phone and I have no desire to go to a phablet. Quite often I have to pinch zoom in to read something and when I do, the right-justified ad bar "tears" away from the right side and fills the middle of the screen making it nearly impossible to read or edit.

Second, when editing a post, when I place the cursor in the text box the text that I am writing pops up and under the edit control box where it can't be seen as I am typing.


Originally Posted by joe_miami (Post 29492442)
The problem in the second paragraph is one I reported a few days ago. I also get the second problem as well.

Both of these issues have been reported to our tech team. I do not have an ETA on a fix.

ibjoeltest Mar 6, 2018 2:06 pm


Originally Posted by ashill (Post 29492542)
I ran into this issue again.

I tried to edit this post (on an up-to-date iPhone 6s in Safari):

testing quote/editing on mobile

OttawaMark Mar 8, 2018 11:52 am


Originally Posted by IBobi (Post 29462307)
On the jumping, prevailing wisdom is that you may be using very slow connections and the ads are still loading. Wait for the page to fully load and you will not see the screen jump.

The tool bar covering your typing is an issue that has been reported, and acknowledged, and I will update the thread when it's fixed. There is no ETA on that fix at this time. Wish I had better news.

[MENTION=359244]IBobi[/MENTION] I have tried using desktop mode on my iPhone 6 and I have no issues of uncommanded scrolling. I've tried with Safari and Chrome with ad blockers on and off. No issues at all. Switch to desktop mode and random uncommanded scrolling still occurs, sometimes jumping backwards by 10+ pages with Safari and Chrome, again with ad blockers on an off.

IBobi Mar 8, 2018 12:20 pm


Originally Posted by OttawaMark (Post 29500942)
[MENTION=359244]IBobi[/MENTION] I have tried using desktop mode on my iPhone 6 and I have no issues of uncommanded scrolling. I've tried with Safari and Chrome with ad blockers on and off. No issues at all. Switch to desktop mode and random uncommanded scrolling still occurs, sometimes jumping backwards by 10+ pages with Safari and Chrome, again with ad blockers on an off.

I'm confused -- the jumping on your phone happens on mobile skin or desktop skin?

OttawaMark Mar 8, 2018 12:26 pm


Originally Posted by IBobi (Post 29501059)
I'm confused -- the jumping on your phone happens on mobile skin or desktop skin?

Mobile skin only. Sorry for the confusion. A few days ago you suggested trying the desktop skin to see if the problem went away and it did go away with the desktop skin.

IBobi Mar 8, 2018 12:53 pm


Originally Posted by OttawaMark (Post 29501086)
Mobile skin only. Sorry for the confusion. A few days ago you suggested trying the desktop skin to see if the problem went away and it did go away with the desktop skin.

OK thank you. I have just gone into several threads, using mobile skin on my iphone, and am not experiencing the jumping. The only thing that is happening is the normal "infinite scroll" reloads when I reach the end of a page and it loads the next set of posts. This is all on an LTE connection.

Am I missing anything?

OttawaMark Mar 8, 2018 7:26 pm


Originally Posted by IBobi (Post 29501203)
OK thank you. I have just gone into several threads, using mobile skin on my iphone, and am not experiencing the jumping. The only thing that is happening is the normal "infinite scroll" reloads when I reach the end of a page and it loads the next set of posts. This is all on an LTE connection.

Am I missing anything?

I'm seeing the uncommanded scrolling in the backwards direction (me scrolling to earlier posts) on both LTE and gigabit internet. It is almost like I'm loading an earlier page of posts but sometimes the scrolling is 10+ pages backwards in a fraction of a second, not the single page as would be expected. It's odd and intermittent. It must be something to do with infinite scroll I think, and it would be nice to be able to disable IS on mobile.

IBJoel Mar 9, 2018 11:44 am


Originally Posted by OttawaMark (Post 29502696)
I'm seeing the uncommanded scrolling in the backwards direction (me scrolling to earlier posts) on both LTE and gigabit internet. It is almost like I'm loading an earlier page of posts but sometimes the scrolling is 10+ pages backwards in a fraction of a second, not the single page as would be expected. It's odd and intermittent. It must be something to do with infinite scroll I think, and it would be nice to be able to disable IS on mobile.

We had a meeting with our tech team yesterday and are working on getting this resolved.

OttawaMark Mar 9, 2018 3:18 pm


Originally Posted by IBJoel (Post 29505100)
We had a meeting with our tech team yesterday and are working on getting this resolved.

Now it's my turn to be confused ;)

What is hopefully going to be resolved - the uncommanded scrolling or the forced infinite scroll on mobile?

rmadisonwi Mar 10, 2018 6:43 am

For the past 2-3 weeks, I have been unable to get the mobile site to load on my iPad. I’m using an iPad Air (I forget which generation) with the latest iOS 11. I’ve tried deleting all my cookies and browser history, but all that does is make life annoying when I have to relog into all my other websites, but when I come back to flyertalk, I still get the desktop version.

Any tips?

b1513 Mar 10, 2018 8:23 pm

Could barely get to this page to post. Amazon ad (congratulations, blah, blah) popped up constantly. URL was icardib.com.

MSP_Monopoly Mar 11, 2018 9:37 am

http://icardwarrantnyc.club/

this is hijacking constantly today

IBJoel Mar 12, 2018 11:18 am

MSP, I've reported the ad you posted, but please post it in the designated ad thread, from now on.

IBobi Mar 12, 2018 3:08 pm


Originally Posted by rmadisonwi (Post 29507528)
For the past 2-3 weeks, I have been unable to get the mobile site to load on my iPad. I’m using an iPad Air (I forget which generation) with the latest iOS 11. I’ve tried deleting all my cookies and browser history, but all that does is make life annoying when I have to relog into all my other websites, but when I come back to flyertalk, I still get the desktop version.

Any tips?

Do you have the option to go to the mobile site at the bottom of the page?

And did you by chance select "never go to mobile site" in your preferences?

ashill Mar 15, 2018 9:12 am


Originally Posted by OttawaMark (Post 29502696)
I'm seeing the uncommanded scrolling in the backwards direction (me scrolling to earlier posts) on both LTE and gigabit internet. It is almost like I'm loading an earlier page of posts but sometimes the scrolling is 10+ pages backwards in a fraction of a second, not the single page as would be expected. It's odd and intermittent. It must be something to do with infinite scroll I think, and it would be nice to be able to disable IS on mobile.


I see this routinely too in Safari on my up-to-date iPhone. Typically, I load a thread that I’ve already read, linked from the My Subscriptions page. First, it jumps to the last unread post (which is really nice!). In a thread I was just reading, that was on page 10/11. I read for a few seconds (maybe starting to scroll down through posts; I’m not sure about the details because it happens so quickly), and then suddenly find myself on page 5.

ashill Mar 15, 2018 9:14 am

I tried to edit my post above, but as usual (see my bug reports above), I find that when I try to edit, the text goes away. So replace ‘s’ with ‘a’. :)

OttawaMark Mar 15, 2018 9:47 am

[MENTION=359244]IBobi[/MENTION]


Originally Posted by OttawaMark (Post 29505844)
Now it's my turn to be confused ;)

What is hopefully going to be resolved - the uncommanded scrolling or the forced infinite scroll on mobile?


OttawaMark Mar 15, 2018 9:48 am


Originally Posted by ashill (Post 29527998)


I see this routinely too in Safari on my up-to-date iPhone. Typically, I load a thread that I’ve already read, linked from the My Subscriptions page. First, it jumps to the last unread post (which is really nice!). In s thread I was just reading, that was on page 10/11. I read for a few seconds (maybe starting to scroll down through posts; I’m not sure about the details because it happens so quickly), and then suddenly find myself on page 5.


Yep. This is exactly what I see.

rmadisonwi Mar 16, 2018 8:20 am


Originally Posted by IBobi (Post 29516466)
Do you have the option to go to the mobile site at the bottom of the page?

And did you by chance select "never go to mobile site" in your preferences?

I’ll check the next time I’m on my iPad. I thought I looked all over and couldn’t find the mobile site link on the page.

I haven’t even visited my preferences page in many months (years?) so I think that’s unlikely.

Sopwith Mar 30, 2018 10:29 pm

1.https://cimg4.ibsrv.net/gimg/www.fly...54e4202567.png
1. As I type this I can’t see it. Still not fixed.

2. The jumping screen problem is still not fixed.

3. Look at this: less than 50% of the screen contains useful content.

IBobi Apr 3, 2018 1:09 pm


Originally Posted by Sopwith (Post 29586330)
1.1. As I type this I can’t see it. Still not fixed.

2. The jumping screen problem is still not fixed.

3. Look at this: less than 50% of the screen contains useful content.

FT is not optimized for viewing the full desktop site on a mobile device. Please use the mobile skin.

djmp Apr 3, 2018 11:25 pm


Originally Posted by IBobi (Post 29598494)
FT is not optimized for viewing the full desktop site on a mobile device. Please use the mobile skin.

It used to work just fine on an iPad, now a full third of the screen is eaten by right column ads and many dialogs are mis-sized or truncate text. Please fix this.



Sopwith Apr 4, 2018 12:33 pm


Originally Posted by djmp (Post 29600225)


It used to work just fine on an iPad, now a full third of the screen is eaten by right column ads and many dialogs are mis-sized or truncate text. Please fix this.




This.


All times are GMT -6. The time now is 10:44 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.