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-   -   ARCHIVE: Issues with FT -- 2018 MOBILE Devices BUG REPORTS (https://www.flyertalk.com/forum/technical-support-feedback/1885699-archive-issues-ft-2018-mobile-devices-bug-reports.html)

puck021 Jun 4, 2018 10:32 am

I am having an issue on my iPhone 8 running 11.4. I can’t access the gray nav box. If I touch anything on the bar it brings up the Google bar. Any tips? https://cimg5.ibsrv.net/gimg/www.fly...6c2d0f9df6.pnghttps://cimg6.ibsrv.net/gimg/www.fly...c50cbe43aa.png

IBJoel Jun 4, 2018 11:10 am


Originally Posted by puck021 (Post 29827488)
I am having an issue on my iPhone 8 running 11.4. I can’t access the gray nav box. If I touch anything on the bar it brings up the Google bar. Any tips?

Are you using the Amp viewer? I'd assume you're using Chrome on iOS. What happens on Safari?

IBJoel Jun 4, 2018 11:11 am


Originally Posted by Jaimito Cartero (Post 29819074)
All my ignored users are now showing their messages. Uggggg.

ipad, Safari, 11.3.1

Desktop or Mobile skin?

Jaimito Cartero Jun 11, 2018 4:52 am


Originally Posted by IBJoel (Post 29827644)
Desktop or Mobile skin?

I suppose desktop, as it’s large screen.

IBJoel Jun 11, 2018 1:09 pm


Originally Posted by Jaimito Cartero (Post 29852789)
I suppose desktop, as it’s large screen.


Testing this now.
EDIT: No problems on my mobile device. Going to try and get a hold of an iPad for this and the page crashing you mentioned elsewhere.

IBJoel Jun 20, 2018 1:01 pm

Update: Our tech/ad teams are aware of the crashing and are working on a fix.

Zorak Jun 26, 2018 8:29 pm

Feature request:

When viewing a thread in the desktop skin, there is a dropdown for "search this thread". I do not believe there is any corresponding control in the mobile skin.

While the mobile skin does have a search tool in the dropdown info bar, it searches all of FT, not just the current thread. (If you were to do a useability survey I would be willing to wager that "I want to search this thread" would be a vastly more likely user story than "I want to search all of FT")

Please switch this behavior, or add an additional menu item somewhere to make it possible! Thanks.

There is the tedious and laborious workaround of temporarily switching to the desktop skin, selecting the "search this thread" menu item > advanced search (this is the only way I can get it to work; if I try to type anything into the quick search box on a mobile browser the entire menu immediately disappears), then toggling back to the mobile skin.

The resulting search page is then limited to the thread, which demonstrates that the requested functionality already exists, it just needs to be exposed in the UI.

IBJoel Jun 27, 2018 12:41 pm


Originally Posted by Zorak (Post 29910498)
Feature request:

When viewing a thread in the desktop skin, there is a dropdown for "search this thread". I do not believe there is any corresponding control in the mobile skin.

While the mobile skin does have a search tool in the dropdown info bar, it searches all of FT, not just the current thread. (If you were to do a useability survey I would be willing to wager that "I want to search this thread" would be a vastly more likely user story than "I want to search all of FT")

Please switch this behavior, or add an additional menu item somewhere to make it possible! Thanks.

There is the tedious and laborious workaround of temporarily switching to the desktop skin, selecting the "search this thread" menu item > advanced search (this is the only way I can get it to work; if I try to type anything into the quick search box on a mobile browser the entire menu immediately disappears), then toggling back to the mobile skin.

The resulting search page is then limited to the thread, which demonstrates that the requested functionality already exists, it just needs to be exposed in the UI.

I'll request this from tech.

flyerCO Jul 4, 2018 3:45 pm

Please change the colors on mobile view back. The new ones not only look awful, but are hard on the eyes.

Also please change the way links appear back. It's no longer readily apparent that text is a link.

Zorak Jul 25, 2018 7:08 pm

1. Not new and I'm almost certain I've seen this reported before, but FWIW: the private message interface is an awful experience for mobile users when multiple recipients are involved. Unlike the desktop skin, it does not even show that there are multiple recipients, and there is only a single Reply option that replies to the sender only. This makes it basically impossible to have a PM chain between more than two people.

2. I'm not sure how new this is, but I noticed it recently: with the demise of Swype, I am now using Gboard on my Android phone. Word correction on this keyboard interacts horribly with the mobile skin FT editor. If I make a typo and try to select the correction suggested by the keyboard, one of two things happens:

a. absolutely nothing -- the word remains unchanged
b. a subset of the word is partially corrected and I am left with a mash-up. For example if the original typing comes out as "abcd" but I subsequently try to correct it to "wxyz" I might end up with "awxy"

The FT editor seems to really hate when you reposition the cursor too. I haven't quite nailed down the characteristics, but if I move the cursor back to insert a word into a sentence sometimes the rest of the correction will suddenly pop into existence. It feels like the editor is trying to do some "clever" positioning or analysis of the entered text in real time and it gets really confused by whatever Gboard does for auto-correction.

This description is kinda vague but that's because the symptoms are really weird, but in any case it shouldn't be hard to reproduce, any non-trivial amount of usage that involves making corrections to typos should suffice.

(I don't think this problem is 100% Gboard's fault because these effects only happen to me on FT)

IBJoel Jul 26, 2018 1:09 pm

Hi Zorak, I'm testing this on Gboard now. I'll have trouble with auto-correct too, but only on words with an apostrophe. Example: illI
(Should have been "I'll")

IveI noticed this on a non-IB, non-VB forum I use, but I'll report it and the PM formatting.

Zorak Sep 6, 2018 10:24 am

Update on issue #2 reported in post #130 above -- I do *not* see the buggy/bizarre behavior when I have clicked on the "Source" button and am entering text in that mode. IMO this clearly indicates the problem is with whatever JS code etc is actively inspecting the characters as they are entered and doing who knows what, probably related to the WYSIWIG display.

fwoomp Sep 7, 2018 11:11 am

I’ve noticed this for a while and can’t stand it anymore. When I respond to posts, special characters, notably the apostrophe, get stripped out. Sometimes commas, semi-colons, and dashes go, too. They all show up in the editor, but are gone in the published post. Occasionally I see this in someone else’s post, as well.

I’m using an iPhone 8 with all the brightest, shiniest updates (unless one came out in the past hour or so). I read through Flipboard, but I think it operates using Safari.

ETA: not happening now. It was happening just before I started writing this! Maybe it happens on first read? Intermittently?

RadioGirl Sep 14, 2018 4:04 am

problem with security certificate
 
I'm getting a frequent (but not 100%) problem when using FT mobile where my browser says "There are problems with the security certificate for this site" and offers "Go back"/"View certificate"/Continue". On viewing the certificate it either says it's out of date (some adobe site - I didn't copy the name) or that it's not from a trusted authority ("*.adsafeprotected.com" issued by "COMODO RSA Domain Validation Secure Service CA") . In the first case, the certificate had expired a few days or weeks ago; in the latter case, the certificate is still valid (issued in August, good until 2020).

Auto Enthusiast Sep 23, 2018 9:21 am

The Like button doesn't seem to work using the Google Internet app (Chrome).

IBJoel Sep 24, 2018 9:38 am


Originally Posted by Auto Enthusiast (Post 30235975)
The Like button doesn't seem to work using the Google Internet app (Chrome).

And going off your other post, you're on Android, right? I'll test this out.

Auto Enthusiast Sep 24, 2018 2:37 pm

Correct. The Internet app seems to open FlyerTalk and some other websites as a shell within a shell.

Zorak Sep 24, 2018 3:02 pm

IBJoel​IBJoel, any update on the editor quirks reported in posts 130/132?

BTW the above sentence illustrates a related bug. I started it off by tapping the B for boldface, typing out IBJoel exactly once, then the B again to turn off boldface, and then a space. As soon as I tapped the spacebar, the editor added the second non-bolded copy of your handle all by itself.

ibjoeltest Sep 25, 2018 11:49 am

Zorak testing. Looks OK. Were you using mobile skin? I do know there's a text editor update coming. I will try to get an ETA.

ibjoeltest Sep 25, 2018 11:51 am

Testing desktop skin

Zorak Sep 25, 2018 1:17 pm


Originally Posted by ibjoeltest (Post 30244197)
Zorak testing. Looks OK. Were you using mobile skin? I do know there's a text editor update coming. I will try to get an ETA.

Android, yes. Opera browser and Gboard input. Will stay tuned for the editor update and see what happens...

IBJoel Sep 25, 2018 1:29 pm


Originally Posted by Zorak (Post 30244551)
Android, yes. Opera browser and Gboard input. Will stay tuned for the editor update and see what happens...

Opera could potentially be the issue. Opera users represent a tiny fraction of users, thus it gets less dev attention. I will bring this up with the team working on the new editor.

Sopwith Sep 30, 2018 10:16 am


Originally Posted by Sopwith (Post 29780177)
Bugs not fixed after many months. Isn’t someone getting embarrassed by this fiasco?

And BTW, the mobile skin sucks.

The jumping pages bug is still not fixed! :mad:

IBJoel Oct 1, 2018 10:34 am


Originally Posted by Sopwith (Post 30263475)

The jumping pages bug is still not fixed! :mad:

What device are you using? What browser? Are you on the mobile skin or the desktop skin? Do you have Infinite Scroll enabled?

Sopwith Oct 2, 2018 5:00 pm


Originally Posted by IBJoel (Post 30266829)
What device are you using? What browser? Are you on the mobile skin or the desktop skin? Do you have Infinite Scroll enabled?

  1. iPad, iPhone and desktop.
  2. Safari, Edge.
  3. Desktop (the mobile skin is NFG).
  4. Yes, but I'm talking about when I'm not logged in.
  5. I tried to reply to this on my iPad but it was unusable. I couldn't see what was being typed.
  6. Why does my scroll wheel keep getting deactivated on this site (and only on this site)?
  7. Why can't you just put it back the way it was a year ago before it all got screwed up?

IBJoel Oct 3, 2018 9:53 am


Originally Posted by Sopwith (Post 30271929)
  1. iPad, iPhone and desktop.
  2. Safari, Edge.
  3. Desktop (the mobile skin is NFG).
  4. Yes, but I'm talking about when I'm not logged in.
  5. I tried to reply to this on my iPad but it was unusable. I couldn't see what was being typed.
  6. Why does my scroll wheel keep getting deactivated on this site (and only on this site)?
  7. Why can't you just put it back the way it was a year ago before it all got screwed up?

The Desktop skin is not optimized for mobile devices, and combined with Infinite Scroll, that's not surprising that you're getting "twitches" on-screen.

Mwenenzi Oct 6, 2018 9:02 pm


Originally Posted by Sopwith (Post 30271929)
Why can't you just put it back the way it was a year ago before it all got screwed up?

A very common question that does not get answered.
But the obvious best way to fix the never ending problems.

I have not been able to access FT on a Samsung phone for a looooooong time. No problems with any other web site.

IBJoel Oct 8, 2018 9:38 am


Originally Posted by Mwenenzi (Post 30287092)
A very common question that does not get answered.
But the obvious best way to fix the never ending problems.

I have not been able to access FT on a Samsung phone for a looooooong time. No problems with any other web site.

Quite frankly, with GDPR, there HAD to be a change. What exact problems are you having on your Samsung? What browser are you using?

pushmyredbutton Oct 23, 2018 7:58 am

For threads that have a wiki, the last post button doesn’t take you to the last unread post, and instead just puts you on the top of the last page where the wiki is. iOS 12 and this has been happening for a while now.

IBJoel Oct 24, 2018 11:27 am


Originally Posted by pushmyredbutton (Post 30346471)
For threads that have a wiki, the last post button doesn’t take you to the last unread post, and instead just puts you on the top of the last page where the wiki is. iOS 12 and this has been happening for a while now.

A while, as in, before iOS 12 dropped?

jrl767 Dec 10, 2018 12:01 am

new iPhone XR, iOS 12.1

when you want to extract a portion of a long post when quoting, it’s impossible to select more than one word to highlight (color, bold, etc) or delete ... as soon as you try to extend the selection, it automatically selects from the cursor to (near) the end of the original quote ... and more often than not the selection disappears entirely

actually, as I just discovered in revising the above problem description, this isn’t limited to quotes

moreover, autocorrect only shows the suggested option for half a second or so and then disappears

IBJoel Dec 10, 2018 8:33 am


Originally Posted by jrl767 (Post 30517717)
new iPhone XR, iOS 12.1

when you want to extract a portion of a long post when quoting, it’s impossible to select more than one word to highlight (color, bold, etc) or delete ... as soon as you try to extend the selection, it automatically selects from the cursor to (near) the end of the original quote ... and more often than not the selection disappears entirely

actually, as I just discovered in revising the above problem description, this isn’t limited to quotes

moreover, autocorrect only shows the suggested option for half a second or so and then disappears

So this is while you're in the text editor on Safari? Would it be possible for you to try with Chrome or Another mobile browser? It could potentially be a quirk of the new hard/software. We'll test, too.

bhrubin Dec 10, 2018 10:08 am

Last week, suddenly the format of FlyerTalk on Chrome on my iPad reverted to some weird mobile format that was always irritating to use on my mobile phone Chrome browser. But my Safari browser on iPad still uses the same non-mobile format it’s always been. What happened? Can we get this switched back? The Chrome format is clumsy and really annoying now.

IBJoel Dec 10, 2018 12:24 pm


Originally Posted by bhrubin (Post 30519030)
Last week, suddenly the format of FlyerTalk on Chrome on my iPad reverted to some weird mobile format that was always irritating to use on my mobile phone Chrome browser. But my Safari browser on iPad still uses the same non-mobile format it’s always been. What happened? Can we get this switched back? The Chrome format is clumsy and really annoying now.

Open the hamburger menu and scroll to the bottom. Click "Desktop View/Version"

bhrubin Dec 10, 2018 12:49 pm


Originally Posted by IBJoel (Post 30519629)
Open the hamburger menu and scroll to the bottom. Click "Desktop View/Version"

Funny, that didn’t work over the weekend...but it worked today. Much thanks!


Please see the 2019 Mobile Devices BUG REPORTS thread here.


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