FlyerTalk Forums - AA forum toast

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Quote:

Originally posted by JIMCHI:
Has anyone tried to contact Randy about this problem?

Yes, we got plenty of emails about the slowdown, both from the general public as well as our moderators, and we saw the posts in Tech Issues as well. Plus, it's slow for us at this end...

Quote:

It is not a "traffic" problem and Dan, despite his best efforts, is unable to resolve it.

Actually, it was a combination of traffic and corruption. Either one usually doesn't cause this bad of a slowdown, but combine heavy traffic in one of our most popular forums with a file corruption in that forum that caused the server to bog down each time it was accessed, and you get the mollasses effect. Each time we'd use the system to try and clear out the corruption, the traffic would cause the process to time out. There were times our CPU usage was at 99% just from forum display calls.

Quote:

Clearly the AA board is dead with no hopes of revival.

We've had these problems in the past and we've always gotten through them. And I'm sure we'll have them in the future as well, but this time we've finally got a good idea of how to quickly fix it if it happens again.

dan,

Thanks for your hard work and frequent updates. The AA forum is BACK!!!!

Thanks for bringing the AA forum back to life!

Quote:

Originally posted by ClueByFour:
I think contacting Randy is a bit excessive.

It's not like most of us pay for FT, and therefore don't really have an expectation of service, much less one that demands escalation past the technical people responsible for the operation in the first place.

I believe I'm paying for this great message board through my rather expensive subscription to Inside Flyer magazine. While I am still sure Dan tried to do his best, he clearly did not identify the problem until very late in the game. His response to all of us was that it was a "traffic problem" and there was nothing they could do about it at the time. It turned out it was a corruption in the program, something which should have been identified early on instead of giving "traffic" excuses. I presume Inside Flyer isn't a 50,000 employee corporation so I would hope that Randy would be deeply involved as soon as the problem developed.

IMHO, YMMV, etc.

[This message has been edited by JIMCHI (edited 01-15-2003).]