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Old Jul 10, 2010 | 7:02 am
  #1  
Pat89339
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Did not receive email updates of subscribed threads
Usually after midnight Pacific Time I receive email updates to my subscribed threads. I haven't received them yet.
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Old Jul 12, 2010 | 4:51 pm
  #2  
Pat89339
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Again no email updates received.
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Old Jul 13, 2010 | 7:27 pm
  #3  
IB-Dick
 
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The servers are successfully sending out emails. It might be an issue with AOL blocking us. I'll do some tests.
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Old Jul 23, 2010 | 5:40 pm
  #4  
Madinat
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i'm having the same problem but my email is at google.
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Old Jul 27, 2010 | 1:26 am
  #5  
CdnFlier
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I've noticed e-mails are slow/infrequent the past few days... e-mail is coming via google.
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Old Jul 28, 2010 | 6:25 pm
  #6  
IBsteph
 
Join Date: Aug 2009
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I checked with Dick and he said the server is having no problem sending out email, and were not blocked by any of their service providers. We're still receiving all FT emails and subscription alerts fine.
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Old Jul 29, 2010 | 8:29 pm
  #7  
gof
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Here's another data point. Both myself and another person have observed not receiving email for PM's the last few days.
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Old Jul 30, 2010 | 11:37 am
  #8  
IBsteph
 
Join Date: Aug 2009
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Ok I just did a test with Mikel and I received my notification just fine. I have however still sent this to tech to look into and it's in their queue.

Thanks
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Old Aug 2, 2010 | 5:29 pm
  #9  
gof
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Just continued feedback. Still not getting PM updates. I checked the spam filter (while allowed these in the past) and they are not sitting there. We use http://www.protectedmail.net by the way (amazing quality with no false positives I've ever found). I received PM's yesterday and today, but no notifications.
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Old Aug 4, 2010 | 8:10 am
  #10  
Pat89339
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Again no email updates received.
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Old Aug 4, 2010 | 7:17 pm
  #11  
IBsteph
 
Join Date: Aug 2009
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hey guys

Tech thinks they have narrowed this down to one problem , but now they still need to investigate further why it's happening and when it's happening.

Really sorry for the inconvenience this is causing, but I'll update you as soon as I know more.

Thanks!
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Old Aug 5, 2010 | 4:28 am
  #12  
flospi
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Thumbs up
Thanks IBsteph! ^

If your techs need any help... I can ask my email provider to have a look in their log files, if that can assist you.

BTW: I am myself not receiving any updates for 3 days or so.
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Old Aug 5, 2010 | 7:11 am
  #13  
TWA Guy
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Same for me, no e-mails to gmail over the past few days.
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Old Aug 5, 2010 | 8:24 am
  #14  
Pat89339
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Again no emails. Hope this is resolved soon.
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Old Aug 5, 2010 | 3:03 pm
  #15  
Discus
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Have just checked the e-mailogs on my mailserver - no sign of "flyertalk" after Aug 3.
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