freshwater100

I book 4 ticket with TAP for LIS/Rome for April travel from Chicago. Tickets were booked in mid 2023.
My traveling dates can change for later in the year or even next year in 2025,so what are my options ?

1) Cancel all 4 tickets and loose everything.
2) Cancel the dates, keep the ticket but move dates to later in the year. This case I still have to pay the cancellation fees and the new ticket prices correct ?

What will be the best way out with less $$ damage to the wallet. Original tickets were like $550 per ticket.
All 4 tickets were on same booking not separate.

Edit: I was just looking at my booking and observed that my flight from LIS to FCO Rome and FCO to LIS are cancelled . My final destination was FCO Rome with layover in Lisbon.
If that's the case then I should get a Full refund or a full voucher credit to be used for future flights with TAP or associate . Correct ?

I talk to CS rep and he ask me to submit for an online refund. I can get a voucher or a full refund since flights are cancelled by TAP. I went online and request a full refund back to my CC.
I forget which CC I used though...

mmff

You were lucky that they happened to cancel one of the legs in your PNR. My recommendation is to always take cash and avoid the vouchers with TP.

fifty_two

you should have asked the CS rep to confirm the amount of money to be refunded , cause TP is well know to ''skip'' important details like we will refund you ..... but only taxes and fees

freshwater100

Yes you are correct. I just check that they only refund me ~$400 instead of ~$2100 of the amount to my CC on Feb 1.
I called them back and they told me I should get full refund but I have to file a complaint and explain to them .
So I just file a complaint on their site. Will wait for the reply now.

this is crazy and absurd ...

to be on safe side I also file a dispute with my Citi CC for this transaction..

fifty_two

see below comments i made on a similar case with TAP few days ago , gosh i think we should just write it down in a wiki as a sticky thread in the TAP sub-section of flyertalk

freshwater100

They now asking me all type of info like Bank account numbers, addresses, statements even though I used a Citi CC.
Each passenger ID and a written signed request for a refund.

Last 3 years I got refund back from Turkish and Lufthansa and no questions asked within 7 days back to my CC.
TAP is CRAZY....

fifty_two

Were the 4 tickets under a single booking ?

I already explained everything no need to say it again but welcome to the circus

freshwater100

Yes all 4 tickets were under single booking.

fifty_two

ok so its just TAP playing stupid to slow the process , do what they want and then next time dont fall into the trap of booking the cheapest (or if you do come here and ask feedback before)

Also , especially since covid , i recommend to delay your bookings to the latest possible .

tmac100

Totally agree to confirm what the cash refund will be. I did not and only received the taxes back.

They don't even want to change an economy ticket for a cash payment upgrade to Exec/Business class.

freshwater100

They send me email again and asking Names, address and my Bank account number so they can refund.
But I use CC not a Bank check for the initial payments . Should I provide them with this info ?Why they asking my Bank info for checking account.

1. Account Holder Name
2. Name of Bank
3. Bank Country
4. Routing Number ( not sure what to use here, international wire transfer or the one on my check which is for domestic use)
5. Account number
6. Address
7. City
8. Local Zip Code
9. State

fifty_two

They are playing stupid , to delay payment and eventually hope you will give up and keep the money

TAP shoud refund you through the same channel by which you paid , period

Have you had or heard similar case in the US where an online merchant , after CC payment comes and reimburse by wire transfer ? Most likely no , so why starts now ?

Escalate this case to the DoT and ask what exactly should be done, thats the only way TAP understands

If you accept wire transfer , you will have to wait longer and will still be trapped and fooled due to the fact that your bank account is in the US (assuming the point of sales was USA and currency was USD) , in this case , they cant use SEPA , so you have 2 most likely outcomes
.

• 1 = they can ONLY do SEPA but will tell you that only AFTER they receive and analyze data you provided and will keep delaying reimbursement again
• 2 = if it will be a SWIFT transfer then TAP will most likely select BEN option (more details here) and whatever vampires in the middle will take big commissions out of it

When a merchant reimburse you through card issuer network , they have to pay fees for that and its a pure loss cause they have to reimburse you everything, and if they cross a threshold of chargebacks then Visa/MC/Amex will charge them even higher rates , so they have to take care of that, similar way you take care of your credit score like your health (hope you get the idea)

While a SEPA transfer is free or very cheap , if it is SWIFT they will just trick you , let you pay the fees and then when you see the amount of money refunded to your bank account being less than what you paid by 50$ or 100$; they will say "hey you asked for it , its not our fault , its the issuing + partner banks who takes high commissions" , and you cant ask your CC issuer for help since it was settled through wire transfer

freshwater100

Update: No response and No refund to my Bank account.
I am going to file a complain with DoT USA.
Any links for DoT to file the complain ?