Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > TAP Air Portugal | Miles&Go
Reload this Page >

Trouble logging in to Website? Cyberattack August-September 2022

Trouble logging in to Website? Cyberattack August-September 2022

Old Aug 27, 22, 9:18 am
  #1  
Original Poster
 
Join Date: Sep 2021
Posts: 19
Trouble logging in to Website? Cyberattack August-September 2022

I was wondering if anyone else was having trouble logging in to the TAP Miles&go account. I noticed on their website that they were a target of a cyber attack. Has anyone else been able to login? The system won't even allow me to reset my password.
faroooq is offline  
Old Aug 27, 22, 2:21 pm
  #2  
 
Join Date: Dec 2019
Location: Cambridge, UK
Posts: 21
Originally Posted by faroooq View Post
I was wondering if anyone else was having trouble logging in to the TAP Miles&go account. I noticed on their website that they were a target of a cyber attack. Has anyone else been able to login? The system won't even allow me to reset my password.
Yep, I haven't been able to log in since Thursday night (25/08). I called on Friday morning and was told that they're aware of the issue, with no timeline for a fix.
turbofanblade is offline  
Old Aug 28, 22, 3:08 am
  #3  
 
Join Date: Apr 2010
Location: VIE
Programs: SAS EBG / *A Gold, Radisson Platinum, SJ Prio Black
Posts: 2,615
I can't access my booking (using PNR and surname) either.
the810 is offline  
Old Aug 28, 22, 8:09 am
  #4  
 
Join Date: Aug 2008
Location: トロント
Programs: AC E50K, Bonvoy Gold, IHG Platinum
Posts: 4,661
Same problem...even tried creating a new account. It won't let me.
mapleg is offline  
Old Aug 28, 22, 9:57 am
  #5  
Original Poster
 
Join Date: Sep 2021
Posts: 19
I've been able to access my booking thankfully. Hopefully it gets resolved this week.
faroooq is offline  
Old Aug 28, 22, 1:56 pm
  #6  
tff
 
Join Date: Jun 2007
Location: LIS
Programs: FB LTPE, TP Gold
Posts: 1,028
I've had no problem accessing bookings, only my frequent flyer account.
Had a phone call with the Gold line today and they still have no prevision as for when the issue will be sorted out.
tff is offline  
Old Aug 28, 22, 8:43 pm
  #7  
 
Join Date: Apr 2008
Programs: AS MVPG
Posts: 442
Yikes, I've been trying to create an account before a SATA flight on Wednesday. Hopefully it will be sorted out by then.
lax.sea.jnu is offline  
Old Aug 29, 22, 3:22 am
  #8  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 55,978
I notice that on Chrome I am only getting the "lite" version of the TAP website, whereas on Edge I can get to the full website (but can't login to my account yet). The main website has a note dated 26 August to say that the cyber attack has been blocked but they are still resolving the stability on the web site and app.

The full website for me in the UK is
https://www.flytap.com/en-gb/

and Chrome changes this to
https://booking.flytap.com/lite/
Aired likes this.
corporate-wage-slave is online now  
Old Aug 30, 22, 6:35 am
  #9  
 
Join Date: Aug 2020
Location: Toronto
Programs: Tap Miles & go/ Air Canada Aeroplan
Posts: 53
I was locked out until about 30 mins ago. It seems to be working fine now on both browsers and the App.
Ikaz likes this.
Aired is offline  
Old Aug 30, 22, 7:42 am
  #10  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 55,978
Well spotted, I am also able to get in today, which wasn't possible yesterday. I guess Miles and Go members should check their Balances and Transactions screen, just to check it looks ok.

It was a bit odd that TAP would not clearly spell out that M&G / logins were disabled, instead there was a vague note about the app and website "registering some instability", which wasn't even visible to Chrome users bounced off to the Lite version of TAP's website.
Aired, mapleg, estrela and 1 others like this.
corporate-wage-slave is online now  
Old Aug 30, 22, 4:38 pm
  #11  
 
Join Date: Apr 2014
Location: Tulsa, OK
Posts: 7
As of the time of this post, not possible to register a new account. Darn.
coltrain is offline  
Old Sep 2, 22, 5:54 am
  #12  
 
Join Date: Oct 2005
Location: antwerp Belgium
Programs: BA Gold
Posts: 173
Still not possible to log in on Tap Account
scubadave is offline  
Old Sep 2, 22, 8:05 am
  #13  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 55,978
I am able to login on both App and website and see current bookings directly.
corporate-wage-slave is online now  
Old Sep 2, 22, 11:43 am
  #14  
tff
 
Join Date: Jun 2007
Location: LIS
Programs: FB LTPE, TP Gold
Posts: 1,028
Originally Posted by corporate-wage-slave View Post
I am able to login on both App and website and see current bookings directly.
Same here.
tff is offline  
Old Sep 5, 22, 9:34 am
  #15  
 
Join Date: Jun 2005
Location: DUB / LIS
Programs: LH Miles&More, TP Miles&Go
Posts: 107
Originally Posted by corporate-wage-slave View Post
I am able to login on both App and website and see current bookings directly.
I can't login on either.
TAP-A343 is offline  

Thread Tools
Search this Thread