Upfaring from Y to J
Nov 13, 2021 | 1:29 pm
#1
Original Poster
Join Date: Aug 2011
Location: CDG
Programs: AF/KL Plat, Marriott Plat
Posts: 4,522
Upfaring from Y to J
I booked a lowest-fare Y return ticket MXP-EWR with TP a few months ago (before the US reopening was announced), as the price was exceptional (sub-300€) and I didn't want to tie in too much cash by going directly for J before knowing whether I'll actually be able to travel. Now that this has been cleared up, I'd like to upgrade to J, but going for a fixed-price upgrade for each individual segment through the TP website would result in a ticket that's significantly more expensive than purchasing a J ticket outright for the same itinerary.
Would a TP call centre agent accept to simply upfare my ticket from Y to J with me paying the fare difference, or am I stuck with the website-offered upgrade options?
Would a TP call centre agent accept to simply upfare my ticket from Y to J with me paying the fare difference, or am I stuck with the website-offered upgrade options?
Nov 14, 2021 | 4:23 pm
#2
Join Date: Sep 2013
Posts: 2,197
When is the trip? If you don't care for the euro-business product from MXP to LIS, it may be worth waiting for the auction close(r) to take-off. You can probably upgrade the segments across the pond for ~600 USD each.
Last edited by mmff; Nov 14, 2021 at 7:38 pm Reason: Changed wording for clarity.
Nov 14, 2021 | 11:46 pm
#3
Original Poster
Join Date: Aug 2011
Location: CDG
Programs: AF/KL Plat, Marriott Plat
Posts: 4,522
Thanks for the suggestion! Currently the fixed upgrade offer for the TATL segments is 550€ each way, but the whole itinerary is currently sold for 1300€ return on the TP website, so I'd get a much better deal upfaring the whole ticket - hence my question. (And I don't think I'd be willing to pay 550€ for a 6-hour flight anyhow.) I guess I'll give them a call later this week and see.
Nov 15, 2021 | 6:55 am
#4
Join Date: Sep 2013
Posts: 2,197
Makes sense.
Please keep us posted on your experience calling in. I had to do it a few weeks ago and was unimpressed by the queuing time and lack of knowledge of the first agent I got. I hope it has improved since then because there is no alternative to calling in whenever their website screws up, which is not exactly infrequent.
I used to be able to sort issues out on Twitter via DM but they did not reply to me at all last time. I'm guessing they stopped answering queries on Twitter due to the barrage of daily refund complaints on all their Twitter threads.
Please keep us posted on your experience calling in. I had to do it a few weeks ago and was unimpressed by the queuing time and lack of knowledge of the first agent I got. I hope it has improved since then because there is no alternative to calling in whenever their website screws up, which is not exactly infrequent.
I used to be able to sort issues out on Twitter via DM but they did not reply to me at all last time. I'm guessing they stopped answering queries on Twitter due to the barrage of daily refund complaints on all their Twitter threads.
Nov 16, 2021 | 2:33 am
#5
Join Date: Jun 2007
Location: LIS
Programs: FB LTPE, TP NVGT, All Gold
Posts: 1,241
Thanks for the suggestion! Currently the fixed upgrade offer for the TATL segments is 550 each way, but the whole itinerary is currently sold for 1300 return on the TP website, so I'd get a much better deal upfaring the whole ticket - hence my question. (And I don't think I'd be willing to pay 550 for a 6-hour flight anyhow.) I guess I'll give them a call later this week and see.
Makes sense.
Please keep us posted on your experience calling in. I had to do it a few weeks ago and was unimpressed by the queuing time and lack of knowledge of the first agent I got. I hope it has improved since then because there is no alternative to calling in whenever their website screws up, which is not exactly infrequent.
I used to be able to sort issues out on Twitter via DM but they did not reply to me at all last time. I'm guessing they stopped answering queries on Twitter due to the barrage of daily refund complaints on all their Twitter threads.
Please keep us posted on your experience calling in. I had to do it a few weeks ago and was unimpressed by the queuing time and lack of knowledge of the first agent I got. I hope it has improved since then because there is no alternative to calling in whenever their website screws up, which is not exactly infrequent.
I used to be able to sort issues out on Twitter via DM but they did not reply to me at all last time. I'm guessing they stopped answering queries on Twitter due to the barrage of daily refund complaints on all their Twitter threads.
Nov 17, 2021 | 3:12 pm
#6
Original Poster
Join Date: Aug 2011
Location: CDG
Programs: AF/KL Plat, Marriott Plat
Posts: 4,522
Surprisingly enough, I got an (exceptionally polite and capable) agent after only 25 mins on the line. Unfortunately, upfaring without a change fee is not an option, but even with the change fee the whole itinerary cost 1200€ to upgrade, which I took because 1500€ return in J across the pond on the A330neo in both directions is still a great deal, especially with the Polaris lounge at EWR open again.
The only problem is that the conversation took place more than an hour ago, and I still have neither the charge to my credit card nor the e-mail with the reissued ticket, even though it was supposed to arrive "in a few minutes"
They had to TAP it at the very end.
The only problem is that the conversation took place more than an hour ago, and I still have neither the charge to my credit card nor the e-mail with the reissued ticket, even though it was supposed to arrive "in a few minutes"
They had to TAP it at the very end.