Originally Posted by
gojko88
Thanks for the suggestion! Currently the fixed upgrade offer for the TATL segments is 550€ each way, but the whole itinerary is currently sold for 1300€ return on the TP website, so I'd get a much better deal upfaring the whole ticket - hence my question. (And I don't think I'd be willing to pay 550€ for a 6-hour flight anyhow.) I guess I'll give them a call later this week and see.
My guess is that they'll only allow you to upfare if you have a changeable ticket, which is not the case if you purchased the lowest fare (discount).
Originally Posted by
mmff
Makes sense.
Please keep us posted on your experience calling in. I had to do it a few weeks ago and was unimpressed by the queuing time and lack of knowledge of the first agent I got. I hope it has improved since then because there is no alternative to calling in whenever their website screws up, which is not exactly infrequent.
I used to be able to sort issues out on Twitter via DM but they did not reply to me at all last time. I'm guessing they stopped answering queries on Twitter due to the barrage of daily refund complaints on all their Twitter threads.
In terms of communication, that's spot on. The only acceptable way of communicating with TAP is via the Gold hotline.