connecting [LX] flight cancelled... what to do ?
Aug 11, 2009, 11:25 am
#1
Original Poster
Join Date: May 2004
Programs: UA Mileage Plus, KLM Flying Dutchman
Posts: 72
connecting [LX] flight cancelled... what to do ?
Hi all,
Ok, not a big deal but this happened to me last friday (august 7th). I was flying CDG-GVA on AF (LX codeshare) and continuing to ZRH on LX metal. When I arrived at GVA I saw that my flight to ZRH was cancelled. I was put on the next flight some 3,5 hours later... The LX agent gave me a meal voucher of CHF20 (not enough to eat at the airport but still fine) and said that I should write to LX customer service for an eventual compensation but also said that nothing was planned. So my question is : is it worth writing and what can I expect ?
Thanks a lot in advance for your help !
Ok, not a big deal but this happened to me last friday (august 7th). I was flying CDG-GVA on AF (LX codeshare) and continuing to ZRH on LX metal. When I arrived at GVA I saw that my flight to ZRH was cancelled. I was put on the next flight some 3,5 hours later... The LX agent gave me a meal voucher of CHF20 (not enough to eat at the airport but still fine) and said that I should write to LX customer service for an eventual compensation but also said that nothing was planned. So my question is : is it worth writing and what can I expect ?
Thanks a lot in advance for your help !
Aug 11, 2009, 11:36 am
#2
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,184
LX inside Switzelrand complies with EU261/04 which prescribes 250 EUR comp and meals if you are delayed by more that 2.5 hours due to a cancellation. You have to write to Swiss customer service to claim your rights. If they don't comply, protest to the Mediator at BAZL, the enforcing body of EU 261/04 in Switzerland. A link to the Mediator kontakt form can be found here:
http://www.bazl.admin.ch/dienstleist...x.html?lang=de
http://www.bazl.admin.ch/dienstleist...x.html?lang=de
Aug 11, 2009, 1:55 pm
#3
Join Date: Feb 2005
Programs: M&M FTL (*Silver), KLM/AF blue
Posts: 343
Aug 11, 2009, 11:20 pm
#4
Original Poster
Join Date: May 2004
Programs: UA Mileage Plus, KLM Flying Dutchman
Posts: 72
LX inside Switzelrand complies with EU261/04 which prescribes 250 EUR comp and meals if you are delayed by more that 2.5 hours due to a cancellation. You have to write to Swiss customer service to claim your rights. If they don't comply, protest to the Mediator at BAZL, the enforcing body of EU 261/04 in Switzerland. A link to the Mediator kontakt form can be found here:
http://www.bazl.admin.ch/dienstleist...x.html?lang=de
http://www.bazl.admin.ch/dienstleist...x.html?lang=de
Aug 11, 2009, 11:22 pm
#5
Original Poster
Join Date: May 2004
Programs: UA Mileage Plus, KLM Flying Dutchman
Posts: 72
