Web Check-In Problem
Sep 28, 2006 | 5:46 am
#1
Original Poster
Join Date: Jul 2003
Location: GRZ, ZRH
Programs: LH FTL, Marriott Plat
Posts: 411
Web Check-In Problem
Hi!
Just checked-in for my ZRH-CPH flight tomorrow. Unfortunately the site displayed "Zeitlimit überschritten" (although it took me only 30 seconds to complete the steps) before I could save the PDF with the boarding-pass.
When I tried again the system did not find my ticket. I suppose the boarding process was already completed.
Should I just stop by the Web Check-In counter in ZRH tomorrow to retrieve my boarding-pass or should I call them?
Thanks for your help!
-Thomas
Just checked-in for my ZRH-CPH flight tomorrow. Unfortunately the site displayed "Zeitlimit überschritten" (although it took me only 30 seconds to complete the steps) before I could save the PDF with the boarding-pass.
When I tried again the system did not find my ticket. I suppose the boarding process was already completed.
Should I just stop by the Web Check-In counter in ZRH tomorrow to retrieve my boarding-pass or should I call them?
Thanks for your help!
-Thomas
Sep 28, 2006 | 8:20 am
#2
formerly Fly-Swiss
Join Date: Dec 2005
Location: SIN
Programs: SQ
Posts: 878
Originally Posted by tomashi
Hi!
Just checked-in for my ZRH-CPH flight tomorrow. Unfortunately the site displayed "Zeitlimit überschritten" (although it took me only 30 seconds to complete the steps) before I could save the PDF with the boarding-pass.
When I tried again the system did not find my ticket. I suppose the boarding process was already completed.
Should I just stop by the Web Check-In counter in ZRH tomorrow to retrieve my boarding-pass or should I call them?
Thanks for your help!
-Thomas
Just checked-in for my ZRH-CPH flight tomorrow. Unfortunately the site displayed "Zeitlimit überschritten" (although it took me only 30 seconds to complete the steps) before I could save the PDF with the boarding-pass.
When I tried again the system did not find my ticket. I suppose the boarding process was already completed.
Should I just stop by the Web Check-In counter in ZRH tomorrow to retrieve my boarding-pass or should I call them?
Thanks for your help!
-Thomas
Sep 28, 2006 | 8:23 am
#3
Join Date: Aug 2005
Location: goldcoast lake of Zurich
Programs: Skywards Gold, M&M FTL, Sixt Gold, IHG Gold
Posts: 50
this happened to me before, too.
This is very likely when you don't have a direct connection to swiss.com (like in many offices, you have a "proxy server" between your PC and the Swiss website which causes time-outs).
In fact you are check in, but could not print your boarding pass.
So you might call them and verify that you REALLY are check-in. At the airport, you need to collect your boarding pass at the dedicated counter.
There is no way to re-do the web-checkin procedure once it failed.
This is very likely when you don't have a direct connection to swiss.com (like in many offices, you have a "proxy server" between your PC and the Swiss website which causes time-outs).
In fact you are check in, but could not print your boarding pass.
So you might call them and verify that you REALLY are check-in. At the airport, you need to collect your boarding pass at the dedicated counter.
There is no way to re-do the web-checkin procedure once it failed.
Sep 29, 2006 | 12:47 am
#4
Join Date: Feb 2005
Location: ZRH
Programs: LX-SEN/LTFTL, HHLTD, RH Silver, Mariott Silver, Melia Silver, AVIS-PC, Sixt Plat
Posts: 298
Happens to me almost all the time, even when I check-in from home, where I definitely don't have a proxy server.
IMHO the system is not quite stable. Hope they improve it soon.
IMHO the system is not quite stable. Hope they improve it soon.
Sep 29, 2006 | 1:35 am
#5
Join Date: Feb 2005
Programs: M&M FTL (*Silver), KLM/AF blue
Posts: 372
Originally Posted by mbr
Happens to me almost all the time, even when I check-in from home, where I definitely don't have a proxy server.
IMHO the system is not quite stable. Hope they improve it soon.
IMHO the system is not quite stable. Hope they improve it soon.
Oct 3, 2006 | 8:52 am
#6
Original Poster
Join Date: Jul 2003
Location: GRZ, ZRH
Programs: LH FTL, Marriott Plat
Posts: 411
Back from my weekend trip. Everything was fine in the end. Boarding pass was printed within seconds at the Web-Check-In counter. As most of you had told me I was already checked in successfully!
Maybe they should introduce something like a confirmation eMail that the process was indeed successful! Would help!
Greetings, Thomas
Maybe they should introduce something like a confirmation eMail that the process was indeed successful! Would help!
Greetings, Thomas