Swiss TC
#1
Original Poster
Join Date: Sep 2003
Location: Netherlands
Programs: AA,AF,CO,KL,LH,LX,UA
Posts: 9
Swiss TC
In December I booked 8 flights with Qualiflyer:
Ams-Lisbon(TP), Lisbon-Zurich-Milan(LX),
Milan-Istanbul(LO)-Tbilisi(TK) and
Tbilisi-Istanbul-Ams(TK). Just one week before departure I checked with Swiss TC if there were any changes and now it appears TK has cancelled all 3 flights !! They called Turkish Airlines(not a partner anymore...)and they got the flights from Istanbul-Tbilisi-Istanbul ok again but on another date..but not the flight to Amsterdam.
However Swiss has lots of seats available in Economy but not in
the award-class ..........
Swiss TC didn't notify me when the flights were cancelled months ago and now they refuse to give me a seat
on their own flights even though they have enough seats....Iberia is full.So I will be stranded in Istanbul...What a bad service !!who knows what I can do more??
Ams-Lisbon(TP), Lisbon-Zurich-Milan(LX),
Milan-Istanbul(LO)-Tbilisi(TK) and
Tbilisi-Istanbul-Ams(TK). Just one week before departure I checked with Swiss TC if there were any changes and now it appears TK has cancelled all 3 flights !! They called Turkish Airlines(not a partner anymore...)and they got the flights from Istanbul-Tbilisi-Istanbul ok again but on another date..but not the flight to Amsterdam.
However Swiss has lots of seats available in Economy but not in
the award-class ..........
Swiss TC didn't notify me when the flights were cancelled months ago and now they refuse to give me a seat
on their own flights even though they have enough seats....Iberia is full.So I will be stranded in Istanbul...What a bad service !!who knows what I can do more??
#2
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,673
I'm glad I didn't make any sort of fancy Qualiflyer free ticket booking before the end of last year. I was considering an interlining Air Littoral, SN Brussels, Lot and TAP ticket, but somehow thought the whole thing might turn out to be more trouble than it was worth.
#3
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,326
Why is it SWISS' fault when Turkish cancels a flight? I think Turkish needs to reaccomodate you since they originally "sold" (even against miles) you a ticket and therefore promised to transport you from A to B.
If they can't fly you there themselves, they need to buy you a seat on another carrier IMHO.
------------------
truly yours. airOli.
If they can't fly you there themselves, they need to buy you a seat on another carrier IMHO.
------------------
truly yours. airOli.
#4
Original Poster
Join Date: Sep 2003
Location: Netherlands
Programs: AA,AF,CO,KL,LH,LX,UA
Posts: 9
I called Swiss today.
The friendly lady told me that she would try
to get the authorisation to put me on that flight to Amsterdam. I have to call back thursday. So fingers crossed!!!
Airoli when Swiss can't give me the seat
I'm gonna try Turkish....Thanks for the advice.
Anyway I am still happy with the ticket. Because I can visit Portugal(less than 24 hours), Italy(stopover),
Istanbul(less than 24 hours) and Georgia....
With 4 different airlines.
And this only for 20000 Miles!!
Although in the new situation you can only
fly with 2 different airlines it's still a good deal I think....
The friendly lady told me that she would try
to get the authorisation to put me on that flight to Amsterdam. I have to call back thursday. So fingers crossed!!!
Airoli when Swiss can't give me the seat
I'm gonna try Turkish....Thanks for the advice.
Anyway I am still happy with the ticket. Because I can visit Portugal(less than 24 hours), Italy(stopover),
Istanbul(less than 24 hours) and Georgia....
With 4 different airlines.
And this only for 20000 Miles!!
Although in the new situation you can only
fly with 2 different airlines it's still a good deal I think....
#5
Original Poster
Join Date: Sep 2003
Location: Netherlands
Programs: AA,AF,CO,KL,LH,LX,UA
Posts: 9
I called Swiss today.
Swiss in Amsterdam told me that they are
not allowed to change a "paid booking-class"
into an "award booking-class" even when there are plenty seats available....
So I called Swiss TC again.
And... I got my ticket from Istanbul to Amsterdam!!!
Only I have to spend now 4 days in Istanbul....because all the earlier flights were fully booked..
There are worse places than Turkey to spend
4 more days!
So I think I'll have a few walks from Europe to Asia over the Bosphorus bridge.....
Swiss in Amsterdam told me that they are
not allowed to change a "paid booking-class"
into an "award booking-class" even when there are plenty seats available....
So I called Swiss TC again.
And... I got my ticket from Istanbul to Amsterdam!!!
Only I have to spend now 4 days in Istanbul....because all the earlier flights were fully booked..
There are worse places than Turkey to spend
4 more days!
So I think I'll have a few walks from Europe to Asia over the Bosphorus bridge.....
#6
Join Date: Apr 2003
Location: On the X26 bus to and from LHR
Programs: BA Blue. 19695 Lifetime TPs
Posts: 2,316
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by trottertrotter:
ISo I think I'll have a few walks from Europe to Asia over the Bosphorus bridge.....</font>
ISo I think I'll have a few walks from Europe to Asia over the Bosphorus bridge.....</font>
[This message has been edited by fraisse10 (edited 09-04-2003).]
#8
Original Poster
Join Date: Sep 2003
Location: Netherlands
Programs: AA,AF,CO,KL,LH,LX,UA
Posts: 9
Thanks a million(Lira ofcourse)
Fraisse10 for your ideas!!!
I'll drink a black tea and take a
simit on you while on that boat.....
If you go on a trip Bon Voyage Fraisse10!!
Fraisse10 for your ideas!!!
I'll drink a black tea and take a
simit on you while on that boat.....
If you go on a trip Bon Voyage Fraisse10!!