Swiss Manage Booking Comedy Hour
May 12, 2023, 5:19 pm
#1
Original Poster
Join Date: Feb 2009
Location: SYD
Programs: Miles & More / Virgin Velocity-Gold
Posts: 392
Swiss Manage Booking Comedy Hour
The IT of Swiss leaves a lot to desire , under modify for passengers it shows first and middle name combined, so I added my middle name and deleted my middle name from my first name, result is that I now have my middle name duplicated and there is no way I can edit it.
Also home address and destination address once entered default to destination address , even though two different addresses should appear, another thing that you cant change after modifying.
Swiss really how idiotic, don't let passengers modify fields if your IT is in such a poor state, I now have incorrect information in my name and home address.
Also home address and destination address once entered default to destination address , even though two different addresses should appear, another thing that you cant change after modifying.
Swiss really how idiotic, don't let passengers modify fields if your IT is in such a poor state, I now have incorrect information in my name and home address.
May 17, 2023, 3:03 am
#4
Join Date: May 2023
Location: Copenhagen
Programs: SAS Eurobonus Diamond, Star Alliance Gold, ITA Airways Premium Club, Marriott Platinum
Posts: 7
Lucikly this shouldn't been an issue in the airport! As long as the first name and the last name is fine, the middle part is often overlooked! :-)
May 17, 2023, 10:06 pm
#5
Original Poster
Join Date: Feb 2009
Location: SYD
Programs: Miles & More / Virgin Velocity-Gold
Posts: 392
My agent assures me the ticket does not have duplicated middle names and that Singapore Airlines & Qantas does not have duplicated middle names, only Swiss and Lufthansa in manage bookings.
Last edited by robertr; May 18, 2023 at 12:41 am Reason: Added further info
May 18, 2023, 9:30 am
#6
Join Date: Dec 2015
Posts: 71
Yes, there are odd things.
When booking a flight, Aeroplan wasn't in the list of FF programs. Created a travel ID and I could finally enter my Aeroplan#. However, fetching my reservation from my travel ID works, but it can't remember it in my profile, so have to manually look it up by booking code every time.
When booking a flight, Aeroplan wasn't in the list of FF programs. Created a travel ID and I could finally enter my Aeroplan#. However, fetching my reservation from my travel ID works, but it can't remember it in my profile, so have to manually look it up by booking code every time.
May 21, 2023, 7:26 am
#8
Join Date: Jan 2005
Location: Pennsylvania
Programs: AA Platinum Pro, AC *S, Marriott Gold Elite, Hyatt Explorist
Posts: 9,689
I've had similar issues and it previously caused me a lot of stress, but it usually ends up showing correctly on the boarding pass and has never caused issues for me in terms of documentation verification, FF miles or TSA precheck.
May 21, 2023, 9:08 am
#9
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,661
Unable to reserve seats on one of my bookings, core customer care had to do it, they apologised and said they have been having lots of IT issues with the website / app & its being worked on 
May 28, 2023, 7:31 pm
#10
Join Date: Jan 2010
Location: In transit TATL
Posts: 230
Called the North American SEN line, got shunted to call center in Manila (where has Peterborough gone???), first agent was passive-aggressively useless and rude, HUACA'd twice and met same passive-aggressive uselessness. Now have a file number with "web support"...
May 28, 2023, 8:42 pm
#11
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
Have a booking for MIA for wife and myself. I can add the destination address for her, but for me not, get errors like „invalid“ or similar. Entered the exact same way.
previously, I could check a box to use the address for all passengers in the booking.
IT should make it easier, the newest updates are just nonsense. Considering I worked in Swissair IT and then for the provider of Swiss IT…. after their switch to LH and Amadeus everything has simply gotten worse.
previously, I could check a box to use the address for all passengers in the booking.
IT should make it easier, the newest updates are just nonsense. Considering I worked in Swissair IT and then for the provider of Swiss IT…. after their switch to LH and Amadeus everything has simply gotten worse.
May 28, 2023, 11:30 pm
#12
Join Date: Mar 2005
Location: ZRH, Switzerland
Programs: M&M, Fan of MO, Shangri-La.
Posts: 687
That is my general feeling as well, and I happen to know two or three things about it, too. 🙂
I've seen experienced people in tears who had to switch from LX- to LH IT products.
It comes to the point that I now question if LH IT is working for LH or against it.
Of course that sounds like just another stupid conspiracy theory, which I'm not a fan of, but just looking at it neutrally, their achievement over the last 10 years is really very, very poor.
On the other side, what I could do 40 (!) years ago to access the systems and my reservations via a 300 baud telephone modem in good old PARS and DCS was a lot better in many ways than what I can do now.
Yes, that was of course not a public access then, and now it is, but the lack of functionality and reliability now and the absence of tangible progress is incredibly poor.
I've seen experienced people in tears who had to switch from LX- to LH IT products.
It comes to the point that I now question if LH IT is working for LH or against it.
Of course that sounds like just another stupid conspiracy theory, which I'm not a fan of, but just looking at it neutrally, their achievement over the last 10 years is really very, very poor.
On the other side, what I could do 40 (!) years ago to access the systems and my reservations via a 300 baud telephone modem in good old PARS and DCS was a lot better in many ways than what I can do now.
Yes, that was of course not a public access then, and now it is, but the lack of functionality and reliability now and the absence of tangible progress is incredibly poor.
Last edited by LoungeLizzard; May 29, 2023 at 5:04 am
May 29, 2023, 1:56 am
#13
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
That is my general feeling as well, and I happen to know two or three things about it, too. 🙂
I've seen experienced people in tears who had to switch from LX- to LH IT products.
It comes to the point that I know question if LH IT is working for LH or against it.
Of course that sounds like just another stupid conspiracy theory, which I'm not a fan of, but just looking at it neutrally, their achievement over the last 10 years is really very, very poor.
On the other side, what I could do 40 (!) years ago to access the systems and my reservations via a 300 baud telephone modem in good old PARS and DCS was a lot better in many ways than what I can do now.
Yes, that was of course not a public access then, and now it is, but the lack of functionality and reliability now and the absence of tangible progress is incredibly poor.
I've seen experienced people in tears who had to switch from LX- to LH IT products.
It comes to the point that I know question if LH IT is working for LH or against it.
Of course that sounds like just another stupid conspiracy theory, which I'm not a fan of, but just looking at it neutrally, their achievement over the last 10 years is really very, very poor.
On the other side, what I could do 40 (!) years ago to access the systems and my reservations via a 300 baud telephone modem in good old PARS and DCS was a lot better in many ways than what I can do now.
Yes, that was of course not a public access then, and now it is, but the lack of functionality and reliability now and the absence of tangible progress is incredibly poor.
oh yes, I accessed SITA waypoints and connected to PARS and DCS from my seat when transiting in BKK on SR182.
simple things that used to work do not any longer. It is just crazy. Yes, I kept a 3270-screenshot of my last flight on PARS ZRH-LAX-ZRH before LX switched to Amadeus/Altea. Nostalgia.
Last edited by 59Impala; May 29, 2023 at 8:26 am
May 30, 2023, 3:11 am
#14
Join Date: Feb 2011
Location: ZRH
Programs: LH SEN
Posts: 462
Seems incredible - does anyone from LH actually use their own website?
How can it take so long to search for flights? Why did they remove seatmaps from the flight search results list?
If they were in my dev team, they would be fired.
How can it take so long to search for flights? Why did they remove seatmaps from the flight search results list?
If they were in my dev team, they would be fired.
May 30, 2023, 8:42 am
#15
Join Date: Feb 2005
Programs: M&M FTL (*Silver), KLM/AF blue
Posts: 343
I get regular surveys from LH and LX on how they could perform better services. I without exception tell them that they really need their act together regarding their online experience. They are really behind and this becomes more and more of a problem. If I decide not to fly them occasionally it is really because their online tools are soo much hassle.
Issue here is that I am pretty sure that their own management does not need to use these tools, they will just have someone do it for them.
And the online team will just report that they implemented this or that new feature without telling them how badly it is implemented and how buggy everything is...
Issue here is that I am pretty sure that their own management does not need to use these tools, they will just have someone do it for them.
And the online team will just report that they implemented this or that new feature without telling them how badly it is implemented and how buggy everything is...