Swiss Manage Booking Comedy Hour
May 30, 2023, 9:52 am
#16
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,602
I get regular surveys from LH and LX on how they could perform better services. I without exception tell them that they really need their act together regarding their online experience. They are really behind and this becomes more and more of a problem. If I decide not to fly them occasionally it is really because their online tools are soo much hassle.
Issue here is that I am pretty sure that their own management does not need to use these tools, they will just have someone do it for them.
And the online team will just report that they implemented this or that new feature without telling them how badly it is implemented and how buggy everything is...
Issue here is that I am pretty sure that their own management does not need to use these tools, they will just have someone do it for them.
And the online team will just report that they implemented this or that new feature without telling them how badly it is implemented and how buggy everything is...
One answer was, that I would actually much rather answer questions to their new booking engine/process/experience etc, which is dreadful. Wonder if they will actually read that comment.
Last edited by 59Impala; May 31, 2023 at 10:43 pm
May 31, 2023, 11:20 pm
#17
Original Poster
Join Date: Feb 2009
Location: SYD
Programs: Miles & More / Virgin Velocity-Gold
Posts: 392
Another idiotic experience with manage my booking is once you input the home address it also defaults to the destination address , so if you put in the destination address it will change your home address to your destination address.
Try getting them to fix this and the duplicated middle name, and you are on your own.
I have given up and will leave these errors in their system, life is too short.
Try getting them to fix this and the duplicated middle name, and you are on your own.
I have given up and will leave these errors in their system, life is too short.
