peter42

Did anybod stay at the St. Regis Aspen ?
What is it like ?

QuietLion

It's delightful. Best property in Aspen, right at the foot of Ajax.

dingo

I stayed there in July for about a week. It was a great property. We loved the lounge and the location is incredible.

While there, keep your eyes open for celebs. We saw Dr. Ruth while we were there. While in Apsen, have breakfast at the Main Street Cafe, then head on out for a day of shopping.

I would highly recommend the St. Regis in Aspen. Enjoy!

BoSoxFan45

There were some extremely unflattering comments about SPG Platinum treatment in the thread entitled "A Word About Upgrades."

http://www.flyertalk.com/forum/Forum74/HTML/001784.html

Scroll down to find the comments particular to this property.

In light of these comments, I would not go there. I'm sure it's a nice hotel in a nice place, but in light of the comments of several posters, I think that we should all stay away until we hear that the policies and attitude of some of the staff there are not in woefully conscious disregard with SPG Terms and Conditions and the hotel familiarizes itself with the concept of customer loyalty.

See the other thread for the exact comments. I personally have never been there, but I presume the physical plant is very nice. It;s a shame about the attitudes and policies reported and confirmed by others.



[This message has been edited by BoSoxFan45 (edited 06-21-2001).]

peter42

The hotel and the place are very nice really,
probably that is the reason they get away with ignoring SPG T&C.

Gaucho100K

I guess this is not the best place to try to burn your starpoints during February...

BoSoxFan45

William-

Can you please give us any update on this property's recognition of SPG elite members, and whether any of the 33 suites are upgradeable?

They have a very attractive rate available, but I still intend to boycot them unless they play fair with SPG members.

Starwood Lurker

BoSoxFan45, we visited with the hotel about jdeahl's complaint. They had upgraded him/her two categories above the room type he/she had reserved. The suite that was available was a select suite, not a standard suite, so it was not an option. There was one peculiarity in their reasoning which has since been corrected. As for peter42's complaint, there was a misunderstanding regarding the rate paid being a qualifying rate so they did not give him credit for his stay. This was corrected with an e-mail and a phone call so I don't know why he continues to hold this against the hotel. To me forgiveness goes a long way, but apparently there are some issues there that have not been addressed.

This is one of the finest facilities and staffs in the U.S. If you don't stay there, it will be your loss.

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

[email protected]

BoSoxFan45

William-

I'll take your word on it.
If I can plan my schedule around it, and get the rather nice rate I am going to give it a try in the next month.

peter42

Dear William,
just to clarify things, sorry if there are any misunderstandings. As I always said the St. Regis is one of the nicest hotels in NA, no doubt about it.
But and that is the only negative comment about it, the way and attitude they had, when we politely asked, why our bill said 0 SPG points, was totally out of what anyone would exspect of a 5 star hotel. Even when we said, that we will complain with SPG, they said "do that", with the clear undertone, "you will not get points there either".
Especially when a staff member has to tell a guest bad news, I exspect a high level of professionalism in a 5 star hotel and not what we experienced there. We hope that this clarifies why we are still bugged about the staff attitude ?




[This message has been edited by peter42 (edited 06-25-2001).]

smg77

All of the "pre-checkout" bills I've received at Starwood hotels (the kind that are slipped under your door at 3am on your checkout day) have indicated 0 SPG points. I asked about this at one hotel and was told that the points aren't credited until you actually pay. The final, settled account statement should indicate the number of SPG points awarded. Of course, none of this excuses any ignorance or rudeness on the part of hotel staff.

jdeahl

Wait- they had standard, upgradable suites available when I stayed at the St. Regis. They are doing a CYA and telling Starwood now that the only suites avaiable were select. This is not what they told the Platinum Desk, not what they told Jen at the Starwood Customer Complaint Desk and not what they told me. BoSox please do go and stay and witness for yourself that they won't upgrade to an available standard suite.

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[This message has been edited by jdeahl (edited 06-25-2001).]

peter42

It was the final bill, I talked about.

BoSoxFan45

Jdeahl-

It's not that I don't believe you. It's just that William has great credibility on this board, and I take him at his word.

I don't doubt that you were mistreated by the hotel. I also trust that they have been contacted to ensure this doesn't happen again.

Believe me, if I do make it out there in the next few months, I will report back - goo or bad or both. I also intend to query the hotel about what if any upgradeable suites they have.

jdeahl

BoSox, that's not what I meant. I know how steadfast they were with me about how they don't upgrade to suites, period. What they are telling William and the gang now is different now that they are being questioned about their practices. William is the man and I believe what he tells me, however on this one as I it was told to my face three separate times- I know something is amiss. I would love it if you or other Platinum members go and see if they have changed their ways. That's what I meant by please go and see for yourself, because I am skeptical that they indeed have changed.