Vinodavid

Fair enough.

She was a bit over the top at times and tended to rub me the wrong way, but what you gonna do?

On another note, any good out of the ordinary restaurant suggestions in Maui? Heading out Thursday. Thanks.

LIH Prem

I like Da Kitchen in Kahului and I like the green curry at Bangkok Cuisine in Kahului. Since I live upcountry, I don't get over to the West side that often, and that's where the SPG and current Hyatt properties are. If you are going to be in town or heading upcountry, PM me or email me.

There's a Maui dining thread in the Hawaii forum. I'd check that too.

-David

ma91pmh

woah ease off the coktails there not sure what this as go to do with lpm lol

itsaboutthejourney

The frequent and non-SPG branded emails coming direct from The Parker lately do scream a little desperation...

vandalby

I don't think at all. Lisa was here representing the LMP in a professional capacity as their Marketing Manager, opening her commentary up for commentary and yes, criticism, from the general public. A number of the tactics that she took - "the $10 facilities charge will save you money", "think of us as Santa Claus", and "we're sticklers for the rules" clearly fell flat.

Being successful at social media marketing requires having the appropriate capability and expertise. Clearly, Lisa was above her head and it resonated with the members in this forum who, incidentally, are some of the savviest hotel consumers around. She should have been better prepared. To blame the result on the members of this forum is off the mark.

BigBopper

Add to that the fact that she ran away and hasn't been back. She clearly was here in a capacity only to market and spin, not to help the members. That's the difference between the Lurkers and someone like Lisa. Sure, the Lurkers have to toe the company line but they sincerely make an effort to help the members here. That's why they're a true part of the community and Lisa will never be.

Starwood Lurker

Yes, but that was a booking made on spg.com. If these are booked solely through the hotel and not available on any SPG resources, including the call center, then they can pretty much do whatever they wish.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

AJLondon

Keep the status quo you mean?

holtju2

Seems that the property wants to save/pocket the 5% SPG Program Participation fee that was disclosed in the legal filings. SPG must be SUPER happy!

makin'miles

Thanks William.

It does strike me as strange that the only reason LPM has my contact information is that I stayed there via bookings at SPG.com. I'm surprised that SPG allows its hotels to 'lift' my personal contact information and use it for direct marketing to me, cutting out SPG (and potentially any fees that they may receive).

ma91pmh

Strange? Yes

In keeping with the style of this hotel? For sure!!!!

Flews

Interesting way of seeing it. Although one might argue we volunteer this information to the local property sharing ID and other information when we register.

Cheers,

MikeFly

Over last weekend, I was in NYC with about 8 colleagues all staying at LPM. I can assure you none of us will ever again.

1. Upon checkin I was assigned a normal room as every tourist around me without status is given at least a Jr. Suite. I ask for an upgrade as an Ambassador guest and maybe a bottle of red. I'm told the hotel does not recognize that level nor participate in it. I asked him to check with his manager. Manager comes out and again states she has not heard of this Ambassador thing and the hotel does not participate, but since I'm platinum she will give a Jr. Suite. However, (I had asked earlier if I could have a bottle of red sent up) under no circumstances does the hotel give away any alcohol. So Ok, I call my ambassador and mention this to her; she opens a case and speaks with the manager. Sometime after midnight my red light on the phone starts flashing and it is a messenger from the manager (thanks for waking me) saying that she received the call earlier in the evening sorry but she did the best she can do have a nice stay. Nothing was ever sent to the room.

2. All of the public rooms had a temperature slightly less than Hades including the elevators. One colleagues room was so hot he called engineering. Engineering told him it was not that hot in his room and left. Same colleague had no towels in the room. Other colleagues also had heat issues in their room.

3. One person came back from the show and found her key did not work. Went to the front desk and was told Oh we are moving you to another room and followed her up to watch her pack and moved her to another room. She was never informed why. She had a normal king room.

I was checking out a day ahead of most of my colleagues and spoke to the MOD at that time - she said they will retrain on the ambassador issue. She will look into the other issues I mentioned; gave me her card and said to contact her next time I'm coming into town.

For me that had to be the worst service recovery ever! The MOD should have offered, in my opinion, something on the spot;be it points, removal of bar charges- something other than see you next time.

She did call up the other two guests I specifically mentioned and sent up a fruit plate and Evian as an apology for the heat and room move.

In my opinion this hotel has a systemic issue with customer service/relations and it all has to stem from management.

My group is not very large but probably spend on average 200 hotel nights in the city, it will never include the LPM again absent of major changes.

LovetoTravel83

Nothing is surprising here. This hotel is on the blacklist of most FT'rs, haven't you seen this thread?

AJLondon

Yup. Most of us (even those like me, who earlier loved this hotel) are now boycotting it for reasons highlighted earlier in this thread.

NYC is now Hyatt territory for me personally.