Jul 11, 2018, 4:42 pm
Last edit by: Starwood Lurker
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, then log out of their Starwood Preferred Guest account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
Also note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on VPN and see if this fixes the issue.
If this does not resolve your issue, you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the SPG apps, you can send the following information directly to the SPG App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, then log out of their Starwood Preferred Guest account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
Also note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on VPN and see if this fixes the issue.
If this does not resolve your issue, you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the SPG apps, you can send the following information directly to the SPG App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
spg.com website down / broken / issues / login problems ? Post Here!
Aug 23, 2018, 2:55 am
#1261
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,938
I can't log in on Chrome at all, and on Firefox all I am seeing are my upcoming Marriott reservations under "My trips". I have multiple SPG reservations for next (Labor Day) weekend that I need to review and one I need to cancel. Do I have to call in?
This is what I'm seeing since 7PM last night
This is what I'm seeing since 7PM last night
Unable to Sign In
This service is temporarily unavailable. But don't worry, we're on it. Please try again later.
Last edited by Out of my Element; Aug 23, 2018 at 2:56 am Reason: more info
Aug 23, 2018, 5:48 am
#1262
Join Date: Apr 2016
Posts: 24
How about they convert the SPG points back until it is resolved or allow customer services to do something, as this is why I transferred the points, to book a hotel which are now stuck and having to pay cash elsewhere.
Why on earth would this not go through some beta testing before upgrading the whole company
Why on earth would this not go through some beta testing before upgrading the whole company
Aug 23, 2018, 6:04 am
#1263
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,541
I seem to be missing about 75 combined nights. This year I am missing 15 nights. I'm a little concerned as I am very close to lifetime platinum.
Separately, is there a way to check my old lifetime spg-alone balance? I don't see it.
I feel I should have taken screen shots of my Marriott and SPG account pages.
Separately, is there a way to check my old lifetime spg-alone balance? I don't see it.
I feel I should have taken screen shots of my Marriott and SPG account pages.
Aug 23, 2018, 6:09 am
#1264
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
When I log out - Marriott suggests I log in at SPG (which I already was) here; https://www.marriott.com/sign-in.mi?...mi?program=spg Sadly, that page does not even offer a log in option.
C'mon Marriott - fire someone today and make us all feel better.
Aug 23, 2018, 8:46 am
#1265
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
If you mean when all your nights will be in one account, you must do the combine (and it complete successfully) they will not be done automatically. If you're talking about missing stays, that's being worked on.
Aug 23, 2018, 8:23 pm
#1267
Join Date: Dec 2001
Programs: AA EP, SPG Ambassador (lifetime plat)
Posts: 247
Aug 24, 2018, 12:46 am
#1268
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
Aug 24, 2018, 1:28 am
#1269
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
Aug 24, 2018, 8:28 am
#1270
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Maybe for those that insist upon instant gratification... This is a major project. It could have been much worse. I view it like transactions are being held up, hopefully deliberately, to ease the load on the efforts to correct the base data before throwing more into the pot. If the posts aren't going to have an impact on imminent stays, there's no advantage rushing them through risking them being messed up as changes continue to happen.
Aug 24, 2018, 11:58 am
#1271
Join Date: Jan 2012
Location: Iowa City, IA
Posts: 337
Maybe for those that insist upon instant gratification... This is a major project. It could have been much worse. I view it like transactions are being held up, hopefully deliberately, to ease the load on the efforts to correct the base data before throwing more into the pot. If the posts aren't going to have an impact on imminent stays, there's no advantage rushing them through risking them being messed up as changes continue to happen.
There are 2 likely scenarios that could cause this: 1. The web/db/it team in inempt (unlikely) or 2. This new system was nowhere ready to go and untested but a group of executives have their bonuses tied to combining these programs by a certain date and rammed this project forward, The corporate culture never ceases to amaze when it comes to making decisions for immediate benefit of high up individuals at the detriment of the entire organization.
Aug 30, 2018, 3:39 pm
#1272
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Have they removed the ability to write a review for properties? I cannot seem to find it just yet. A little help from the mob would be appreciated.
Thanks in advance.
Thanks in advance.
Sep 1, 2018, 9:34 pm
#1273
Join Date: Apr 2016
Posts: 24
Has this been resolved for booking SPG properties with points?
Sep 2, 2018, 5:19 am
#1274
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
What's going on again. None of my reservations show up anymore. Spg stopped working as well....
Sep 2, 2018, 5:29 am
#1275
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
So you have to keep that in mind when accessing the site from Europe or elsewhere where you're in a different time zone than the USA.