if I booked non-refundable room and can't go...do i get points?
Jan 23, 2007, 7:21 pm
#1
Original Poster
Join Date: Dec 2006
Programs: US Plat, SPG Plat
Posts: 62
if I booked non-refundable room and can't go...do i get points?
I know this is a stupid question...but I had a stay coming up on monday. Just found out that my grandma died so I will not be able to attend my business meeting. I purchased the fare as a non-refundable room (never thinking I wouldn't be able to go).
Now I can't, but I will still be charged $289 + tax....will I get any points or credit for this or is it just money down the drain?
Thanks
Now I can't, but I will still be charged $289 + tax....will I get any points or credit for this or is it just money down the drain?
Thanks
Jan 23, 2007, 7:30 pm
#2
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,968
Sorry for your loss.
It's little consolation, but you should receive points for the amount paid:
5.6. Starpoints can be earned on charges for no-shows and early departure fees, less taxes and service charges; however, these earnings will not count as an Eligible Stay or Eligible Night towards elite levels of Membership or for threshold bonuses and promotions.
http://www.starwoodhotels.com/prefer...onditions.html
If you will be rescheduling the trip, and if you feel up to it, you might call the hotel during normal business hours, explain the circumstances, and ask if you could apply the payment to another date. They may not be able to do this, but inasmuch as you are giving them time to resell the room it just might work.
It's little consolation, but you should receive points for the amount paid:
5.6. Starpoints can be earned on charges for no-shows and early departure fees, less taxes and service charges; however, these earnings will not count as an Eligible Stay or Eligible Night towards elite levels of Membership or for threshold bonuses and promotions.
http://www.starwoodhotels.com/prefer...onditions.html
If you will be rescheduling the trip, and if you feel up to it, you might call the hotel during normal business hours, explain the circumstances, and ask if you could apply the payment to another date. They may not be able to do this, but inasmuch as you are giving them time to resell the room it just might work.
Jan 23, 2007, 10:50 pm
#3
Join Date: Jun 2004
Location: DEN and a barrier island near RSW
Programs: 1K (I know, my screen name is outdated), Marriott Plat, *Wood Plat, Five Star, Amex Plat
Posts: 1,360
I would suggest you contact the Plat Concierge and explain to them your situation. I had a medical emergency a few weeks ago that conflicted with a prepaid internet rate at the Westin in Key West. The Plat Concierge was able to get the reservation canceled as a courtesy. Can't guarantee it will work for you but it worked for me and its worth a try. Sorry for your loss, hope things work out for you.
Jan 23, 2007, 11:59 pm
#4
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,701
I would call during business hours and speak with the reservations manager. A place that has "nonrefundable $289" is no bargain location, and will have lost a customer for life if they can't accomodate your request under these terrible circumstances.
On a personal note, in the big picture $289 and the 867 starpoints that go along with it are not that important in the big picture of life, but during difficult times we often think of the little picture, and not the big one. Best wishes.
On a personal note, in the big picture $289 and the 867 starpoints that go along with it are not that important in the big picture of life, but during difficult times we often think of the little picture, and not the big one. Best wishes.
Jan 24, 2007, 9:49 am
#5
Join Date: May 2006
Programs: United GS, Hyatt Diamond, SPG Gold
Posts: 219
I had to miss a night at a prepaid hotel reservation in London last year. I called the front desk manager on the scheduled day of arrival and had him check me in and send me a bill so I could get reimbursed for work. I did end up getting Starpoints and stay credit.
Jan 24, 2007, 5:21 pm
#6
Join Date: Apr 2003
Location: Mainz/Frankfurt, Germany
Programs: A3*G, UA PP, MR LTTE, was HH/D now Gold
Posts: 257
I know this is a stupid question...but I had a stay coming up on monday. Just found out that my grandma died so I will not be able to attend my business meeting. I purchased the fare as a non-refundable room (never thinking I wouldn't be able to go).
Now I can't, but I will still be charged $289 + tax....will I get any points or credit for this or is it just money down the drain?
Thanks
Now I can't, but I will still be charged $289 + tax....will I get any points or credit for this or is it just money down the drain?
Thanks