Hotel/SPG combines Award and Paid reservations?
Jun 26, 2006, 9:33 pm
#1
Original Poster
Join Date: May 2001
Location: Portland, OR, USA
Programs: UA 1K 3 Million/ex-many year GS, AA PLT/2 Mil, AS MVPG, HH Dia, Starwood Life Plat, Hertz PC
Posts: 1,401
Hotel/SPG combines Award and Paid reservations?
Over the weekend I made 2 reservations for successive days at a hotel - 2 days award stay followed by 3 days paid. Got 2 confirmation numbers. I did note in the comments of each reservation that the other existed. Today I noticed that the website now shows a single reservation for the entire time period (that cannot be viewed online which probably is due to the modifications made). Is this normally what they do in such cases? Doesn't really matter to me but I am curious.
Jun 26, 2006, 11:04 pm
#2
Join Date: Nov 2002
Location: SEA
Programs: SPG Lifetime PP ; Hyatt Globalist ; Nexus
Posts: 950
I have had this before and got the credits and points as if did an entire paid stay.
Jun 27, 2006, 11:44 am
#3
Join Date: Mar 2005
Location: BOS, LHR, BLR
Posts: 692
Same for me. 2 nights free, one on SPG 50, 3 night stay credit
Jun 27, 2006, 11:49 am
#4
Join Date: Jun 2005
Location: STL
Programs: AA PLT, *Wood PLT, HHonors Gold
Posts: 157
This is very normal.
Actually it's good, as it eliminates any need to check out and re check in. I've had this done before on my reservations.
Actually it's good, as it eliminates any need to check out and re check in. I've had this done before on my reservations.
Jun 27, 2006, 3:13 pm
#5
Join Date: Jun 1999
Location: Michigan, DL Platinum, Marriott Lifetime Titanium, Hyatt Gold
Posts: 353
I had this question earlier as I have made the same type of reservation for this coming November (points for 2 nights/paid one night). Here's the link if you're interested.
http://www.flyertalk.com/forum/showthread.php?t=554764
http://www.flyertalk.com/forum/showthread.php?t=554764
Jun 27, 2006, 11:10 pm
#6
Original Poster
Join Date: May 2001
Location: Portland, OR, USA
Programs: UA 1K 3 Million/ex-many year GS, AA PLT/2 Mil, AS MVPG, HH Dia, Starwood Life Plat, Hertz PC
Posts: 1,401
Thanks. Mostly I was just surprised that they actually noticed on a future reservation and did the combining. I agree it simplifies logistics for the actual stay. Good to know it's standard practice though.
Jun 28, 2006, 8:40 am
#7
Join Date: Dec 2004
Location: Houston
Programs: UA LT GS/5MM, DL 3MMGold, HHDia, HyattGlob, IHG Spire Amb, Marr Plat/LTG, SPG LTP
Posts: 195
The combining of sequential reservations can work either for good or for bad. I caught the bad end of it yesterday, but managed to straighten it out. I had a reservation for 2 rooms/3 nights at Sheraton Fota Cork in mid July. Having difficulty booking the preceeding night elsewhere, I made a separate reservation for the one night before - with option to cancel. I managed to secure (more convenient for travel plans) lodging elseswhere, and tried to cancel the extra night - only to find that 1) the reservations had been merged, 2) the higher single night reservation rate had been applied to the entire stay, and 3)the 2 rooms had shrunk 1 one! Managed to straighten it out with the service center, but the system is clearly prone to errors! Danger Will Robinson!