How do I get off automated transfer to UA miles?
Feb 25, 2005, 4:58 pm
#1
Original Poster
Join Date: Oct 2004
Location: DE
Programs: UA 1K, SPG Plat, HH Gold
Posts: 287
How do I get off automated transfer to UA miles?
I stayed at Westin and St Regis in the last two weeks and earned about 4700 points. However, all of them were transferred to United, even though I told them not to. Before my first stay was over, I read one post here that SPG offered gold status to some people in exchange for auto-deposit to united. Apparently, I was one of them even though the material I received did not indicate such a thing. It's deceptive practice to me. After I learned about this, I immediately emailed to the customer service to request op-out of the transfer. I received a reply immediately, but my points were still deducted when I checked later. Does anyone has such problem? How can I get back the points transferred? I'm not amused at what's going on and considering quiting the program.
Feb 25, 2005, 5:27 pm
#2
Join Date: Jul 2003
Programs: Hilton Diamond, Starwood Lifetime Platinum, Marriott Gold, Hyatt Diamond, Delta Platinum
Posts: 2,188
Originally Posted by bobo809
I stayed at Westin and St Regis in the last two weeks and earned about 4700 points. However, all of them were transferred to United, even though I told them not to. Before my first stay was over, I read one post here that SPG offered gold status to some people in exchange for auto-deposit to united. Apparently, I was one of them even though the material I received did not indicate such a thing. It's deceptive practice to me. After I learned about this, I immediately emailed to the customer service to request op-out of the transfer. I received a reply immediately, but my points were still deducted when I checked later. Does anyone has such problem? How can I get back the points transferred? I'm not amused at what's going on and considering quiting the program.
Call the SPG number on your card and they'll take care of ya.
Feb 25, 2005, 5:59 pm
#3
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
It is too late to get the Starpoints once they transfer to an airline frequent flyer program. They only go in one direction when it comes to the airlines - outside SPG.
You can get the Direct Deposit option removed, but you will lose the Gold status. Call 888-625-4990 and they'll fix that for you.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Cast your vote! Visit www.freddieawards.com and choose your favorite frequent travel programs today.
You can get the Direct Deposit option removed, but you will lose the Gold status. Call 888-625-4990 and they'll fix that for you.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Cast your vote! Visit www.freddieawards.com and choose your favorite frequent travel programs today.
Mar 3, 2005, 5:20 pm
#4
Original Poster
Join Date: Oct 2004
Location: DE
Programs: UA 1K, SPG Plat, HH Gold
Posts: 287
Yes, it's removed, and I'm downgraded to preferred plus. The only difference with gold is one *point less. Gold - 3 pts, Preferred Plus - 2 pts. I can live with that.
They transferred some points after I told them to stop. I complained and they comped me the points, even though they could not deduct from my united account.
They transferred some points after I told them to stop. I complained and they comped me the points, even though they could not deduct from my united account.
Mar 3, 2005, 5:42 pm
#5
FlyerTalk Evangelist
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,299
Originally Posted by bobo809
Yes, it's removed, and I'm downgraded to preferred plus.
They transferred some points after I told them to stop. I complained and they comped me the points, even though they could not deduct from my united account.
Mar 3, 2005, 11:52 pm
#6
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45 North
Programs: DL DM MM, HH Diamond
Posts: 10,196
I actually had SPG Gold for about three years through NW. I also did not ever get anything explicitly saying that this was a direct deposit. I did not stay at *wood all that often though, so did not have it removed. I finally did this year though because I had some stays coming up, and don't fly NW anymore, so I decided to have it removed. When they did this, I lost the Gold status, but emailed customer support asking when my Gold actually expired. They responded saying that they would extend my Gold for a year based on recent stays. So now I get to keep my *points, but have to work for Gold this year
Mar 4, 2005, 12:07 am
#7
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Greater DC
Programs: UA plus
Posts: 12,943
I had this promo last year or the year before, I did see the auto-post to UA comment but had forgotten it until I stayed and watched those points get transferred to UA 
I called *wood and asked to remove the auto-txfr but somehow managed to keep my gold status. Good move on their point as I earned Gold myself last year.
I called *wood and asked to remove the auto-txfr but somehow managed to keep my gold status. Good move on their point as I earned Gold myself last year.
Mar 5, 2005, 4:07 pm
#8
Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,682
I had gold through US Airways but was just comped to Platinum? Can I get the auto-transfer removed?