Recent stays missing, were on old SPG
#1
Original Poster
Join Date: Jul 2017
Programs: IHG spire ambassador, SPG/Marriott Gold(new plat), Virgin Atlantic
Posts: 150
Recent stays missing, were on old SPG
Sorry if this had been discussed elsewhere, I searched a bit and couldn't see any thread??
Now,
I had a couple of stays the week leading upto the merger ( 11th & 13th ). I noticed the first one ( regular paid stay at a westin if that matters ) did show on my spg account prior to the weekend of merger & points added ( it showed there on 15th with points added to total that same day ) . Now, after the merger it is no longer showing under activity nor yearly night count - but the points are still there? On the spg app I get the message you about "we have your data, recent stays in merged" and then when I click on the link to view that I get what you are seeing below. Has been same few days now, so I was curious if anyone else experience similar? If so did the nights & activity show up automatically after sometime or should I put in missing stay form after a while??
BTW I have not merged and do not plan to until after my next stay at westin next week.
Thanks in advance : ))
Now,
I had a couple of stays the week leading upto the merger ( 11th & 13th ). I noticed the first one ( regular paid stay at a westin if that matters ) did show on my spg account prior to the weekend of merger & points added ( it showed there on 15th with points added to total that same day ) . Now, after the merger it is no longer showing under activity nor yearly night count - but the points are still there? On the spg app I get the message you about "we have your data, recent stays in merged" and then when I click on the link to view that I get what you are seeing below. Has been same few days now, so I was curious if anyone else experience similar? If so did the nights & activity show up automatically after sometime or should I put in missing stay form after a while??
BTW I have not merged and do not plan to until after my next stay at westin next week.
Thanks in advance : ))
Last edited by somedudefromFLa; Aug 22, 2018 at 6:40 pm
#2
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Everyone here has basically similar and different issues, all littered throughout the 20+ live threads at the moment. I would say to wait a bit (a few more days?) to give Marriott a chance to sort everyone's info out.
#3
Original Poster
Join Date: Jul 2017
Programs: IHG spire ambassador, SPG/Marriott Gold(new plat), Virgin Atlantic
Posts: 150
Thanks, and that's what I was thinking to just give it time...
Just really weird to get the points but not see the stay activity / credit, but I geuss all sorts of weird things are going on. Hopefully Marriott will sort it all out soon
Just really weird to get the points but not see the stay activity / credit, but I geuss all sorts of weird things are going on. Hopefully Marriott will sort it all out soon
#4
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In this case, I would say for many of us here, that misery loves lots and lots and lots and lots and lots of company.
#5
Join Date: Nov 2017
Posts: 7
I have a few missing stays right before the 8/18 merge (8/13-8/16). Booked 3 rooms at The Nines in Portland, OR and got credit for the stays and the nights as it showed up in my SPG account and app. Now that they're missing and Marriott/SPG are under the same umbrella, I'm wondering if I'll only get credit for one room instead of all 3. Unfortunately, I didn't think to take a screenshot. Fingers crossed!
#6
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Well, I guess it's not the best time to ask for a copy of your Master Statement.
#7
Used to be RichardKopf
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#8
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I don't see Marriott fixing most of these. They'd have to audit every account, and there's no way they have the resources to do that. They're struggling just to keep the booking engine functional right now, let alone address all the varied system fails.
This is by far the most bungled merger or program change I've ever seen. Makes Hyatt's transition to WoH look like a masterpiece.
#9
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Yup.
I don't see Marriott fixing most of these. They'd have to audit every account, and there's no way they have the resources to do that. They're struggling just to keep the booking engine functional right now, let alone address all the varied system fails.
This is by far the most bungled merger or program change I've ever seen. Makes Hyatt's transition to WoH look like a masterpiece.
I don't see Marriott fixing most of these. They'd have to audit every account, and there's no way they have the resources to do that. They're struggling just to keep the booking engine functional right now, let alone address all the varied system fails.
This is by far the most bungled merger or program change I've ever seen. Makes Hyatt's transition to WoH look like a masterpiece.
I was a merger virgin until now.
On the missing stays side, I'm lucky to not have anything missing because my last actual SPG night this year was back in March.
#11
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,717
Yup.
I don't see Marriott fixing most of these. They'd have to audit every account, and there's no way they have the resources to do that. They're struggling just to keep the booking engine functional right now, let alone address all the varied system fails.
This is by far the most bungled merger or program change I've ever seen. Makes Hyatt's transition to WoH look like a masterpiece.
I don't see Marriott fixing most of these. They'd have to audit every account, and there's no way they have the resources to do that. They're struggling just to keep the booking engine functional right now, let alone address all the varied system fails.
This is by far the most bungled merger or program change I've ever seen. Makes Hyatt's transition to WoH look like a masterpiece.
#12
Join Date: Nov 2014
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Posts: 1,527
just talked with hotel yesterday with hotel about missing stay (before 18)... they have an issue with the system, the new marriott number is not updated in SPG system and they don't know if posting works or not on the old number... big mess... wait and see
#13
Join Date: Jan 2008
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Yup.
I don't see Marriott fixing most of these. They'd have to audit every account, and there's no way they have the resources to do that. They're struggling just to keep the booking engine functional right now, let alone address all the varied system fails.
This is by far the most bungled merger or program change I've ever seen. Makes Hyatt's transition to WoH look like a masterpiece.
I don't see Marriott fixing most of these. They'd have to audit every account, and there's no way they have the resources to do that. They're struggling just to keep the booking engine functional right now, let alone address all the varied system fails.
This is by far the most bungled merger or program change I've ever seen. Makes Hyatt's transition to WoH look like a masterpiece.
#14
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Join Date: Apr 2013
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It was a pretty substantial IT update, though agreed nothing like the scale of this project.
lol, though what I would expect on Friday is more false statements that everything's going smoothly and the few remaining minor problems will all be resolved shortly
lol, though what I would expect on Friday is more false statements that everything's going smoothly and the few remaining minor problems will all be resolved shortly
#15
Join Date: Jun 2013
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Posts: 1,238
Sorry if this had been discussed elsewhere, I searched a bit and couldn't see any thread??
Now,
I had a couple of stays the week leading upto the merger ( 11th & 13th ). I noticed the first one ( regular paid stay at a westin if that matters ) did show on my spg account prior to the weekend of merger & points added ( it showed there on 15th with points added to total that same day ) . Now, after the merger it is no longer showing under activity nor yearly night count - but the points are still there? On the spg app I get the message you about "we have your data, recent stays in merged" and then when I click on the link to view that I get what you are seeing below. Has been same few days now, so I was curious if anyone else experience similar? If so did the nights & activity show up automatically after sometime or should I put in missing stay form after a while??
BTW I have not merged and do not plan to until after my next stay at westin next week.
Thanks in advance : ))
Now,
I had a couple of stays the week leading upto the merger ( 11th & 13th ). I noticed the first one ( regular paid stay at a westin if that matters ) did show on my spg account prior to the weekend of merger & points added ( it showed there on 15th with points added to total that same day ) . Now, after the merger it is no longer showing under activity nor yearly night count - but the points are still there? On the spg app I get the message you about "we have your data, recent stays in merged" and then when I click on the link to view that I get what you are seeing below. Has been same few days now, so I was curious if anyone else experience similar? If so did the nights & activity show up automatically after sometime or should I put in missing stay form after a while??
BTW I have not merged and do not plan to until after my next stay at westin next week.
Thanks in advance : ))