EuropeanPete

Well quite, but we're discussing difficult properties in this thread

Score8

Funny, I've had a suite a couple of times at the W Lex. What an underwhelming experience.

Difficult suite upgrades:
Sheraton La Jolla (only through an SNA in like 40 stays). Lots of full timers there.
Sheraton Park Tower, London
Westin St. Francis
The Palace, SF
Westin Las Vegas (I think there may be extremely limited amounts)

Agree on the Bonaventure being consistently positive. I once got a mega suite that was like half the circumference of the building.

365RoadWarrior

...with the staircase? That sounds like the one they gave me on my birthday.

Has anyone been upgraded at the Sheraton New York Times Square Hotel/fka Sheraton New York Hotel and Towers?

bhrubin

Never. Despite multiple stays paying for 20+ rooms each time. Of course, with only 29 suites out of 1780 rooms, the numbers aren’t in anyone’s favor for upgrades there.

https://www.starwoodhotels.com/shera...propertyID=421

Aventine

The Chatwal NY. A gorgeous but small property.

clarkef

Westin St. Francis? I get a suite upgrade 1/2 to 2/3 of my stays there. Granted, most of them are on the weekend which may help.

3Cforme

You're on to something with the suite:room ratio. I wouldn't call it a luxury property but the Sheraton Mesa Wrigleyville has 59 suites out of 180 rooms total.

I don't understand why the OP is focused on failure. There are long-established Plat success threads which get many posts. (Hint: Look for properties that aren't mentioned there!)

schley

I guess just to irritate you.

Bravada04

Westin Las Vegas - not that they have any super upgrades here but I have stayed here probably 20 times and have never been upgraded and have always had my SNA's denied.....each and every time.

bhrubin

With only 12 Executive Suites and 1 High-Roller Suite out of 826 rooms, no one should be surprised. You shouldn’t really ever expect a suite upgrade when the proportion of suites is that tiny.

https://www.starwoodhotels.com/westi...ropertyID=1448

wizzy

In the mid-2000's I spent M-Th for ~2 years in that hotel, and was upgraded to a suite 5-10 times. The suites at the end with a park view are nice; I also had one or two upgrades to a mid-hallway suite with an office.

I met with the GM during that time and he mentioned that on an average night they had ~350 platinums in-house.

MSPeconomist

For Monday through Thursday consulting stays, I've heard that the Westin Edina Galleria (suburban Minneapolis) is bad because they have a bunch of Ambassadors who stay every week for work. There's one suite (senior one bedroom, 1.5 baths with a dining table and about 1100 sq ft of space) on every floor, with a very special one on the top floor that's much more fun than the other club suite one floor down.

I've had bad luck at the Tokyo Westin, although I usually get a nice room with a sitting area on a high floor.

However, IMO part of the answer to the question is to point to properties that classify junior suites (usually just a larger room that might have a sitting area) as their standard suite category for upgrades. To me, a real suite has a separate bedroom separated from the parlor by some sort of door.

travelswithmyself

I’m going to get myself burned and say this:

” any SPG hotel in the USA “

Joking aside, my own vote is for Sheraton Miyako Tokyo. Even for service recovery you won’t get a suite 😂

pinniped

I always struck out on suites at the W Seattle as a low-level Plat. Maybe 5-6 total stays over the course of a year. Usually got a nice room on the end of the floor with a Rainier view, so no real complaints.

I overheard the FDC telling another Plat that the hotel was over 60% Platinum that night with a pretty high rate of property regulars - people there every week. I'm sure I was about 100th in line for whatever suites they had.

My 4-5 Union Square visits over the years have always been a nice big room, but never a suite. I bounce between Gold and low-Plat so I never go in with any real upgrade expectations.

Xu Guan

The following have always been a tough upgrade:

- Sheraton Grande Seattle (10 stays, never upgraded to anything beyond a Deluxe Room)
- SLS Las Vegas (They don't even like to upgrade your room and suites are always "sold out", even on the slow days
- Westin Las Vegas
- Anything Original Marriott Brand that We Can Now Stay At
- W Hong Kong
- Anything Aloft (Room upgrades are not part of the SPG program for Aloft or Element Hotels)
- Sheraton Austin at the Capital