Man beating woman in Chinese hotel , compensation for disturbance
Aug 1, 2017, 2:00 am
#31
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Eh, not particularly. If they had ignored your calls for help, then I'd change my opinion, but to me if you have a noise complaint and security responds, that should be the end of it. The hotel isn't "liable" (used loosely) until they know about it and ignore it.
Aug 1, 2017, 2:55 am
#32
Join Date: Jun 2013
Location: US left coast
Programs: *wood Marriott P-life, *alliance UA MM, AA MM
Posts: 167
I disagree with the FT mass jump on the OP and here's why.
The hotel's responsibility is to provide a safe quiet setting. I'm interpreting the OPs statement that an employee is already there (female or not) and so the hotel already knows about it and security should have been dispatched.
No different that if the raucous party is going on next door and security will not intervene. Sleep is lost.
Compensation is not to profit from the misfortune, but instead to let the hotel know that they are not running up to standards of guests, even if that disruption not beyond the pale in the culture.
Would FT members agree that the disruption is appropriate to write up in a negative review of the hotel?
The hotel's responsibility is to provide a safe quiet setting. I'm interpreting the OPs statement that an employee is already there (female or not) and so the hotel already knows about it and security should have been dispatched.
No different that if the raucous party is going on next door and security will not intervene. Sleep is lost.
Compensation is not to profit from the misfortune, but instead to let the hotel know that they are not running up to standards of guests, even if that disruption not beyond the pale in the culture.
Would FT members agree that the disruption is appropriate to write up in a negative review of the hotel?
Aug 1, 2017, 3:09 am
#33
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
Bystanders not intervening is common in China, their laws seem to discourage it
https://www.theguardian.com/world/20...tanders-ignore
Hence not a surprise that no help came for a while
I don't think you're entitled to a refund
https://www.theguardian.com/world/20...tanders-ignore
Hence not a surprise that no help came for a while
I don't think you're entitled to a refund
Aug 1, 2017, 6:45 am
#34
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
I disagree with the FT mass jump on the OP and here's why.
The hotel's responsibility is to provide a safe quiet setting. I'm interpreting the OPs statement that an employee is already there (female or not) and so the hotel already knows about it and security should have been dispatched.
No different that if the raucous party is going on next door and security will not intervene. Sleep is lost.
Compensation is not to profit from the misfortune, but instead to let the hotel know that they are not running up to standards of guests, even if that disruption not beyond the pale in the culture.
Would FT members agree that the disruption is appropriate to write up in a negative review of the hotel?
The hotel's responsibility is to provide a safe quiet setting. I'm interpreting the OPs statement that an employee is already there (female or not) and so the hotel already knows about it and security should have been dispatched.
No different that if the raucous party is going on next door and security will not intervene. Sleep is lost.
Compensation is not to profit from the misfortune, but instead to let the hotel know that they are not running up to standards of guests, even if that disruption not beyond the pale in the culture.
Would FT members agree that the disruption is appropriate to write up in a negative review of the hotel?
Seriously, the hotel has a responsibility to maintain order and to maintain a quiet environment so that the other guests can get their rest.
Aug 1, 2017, 7:06 am
#35
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Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,413
+1000
It's awful. And this "compensation culture" is really becoming entrenched across the entire travel industry.
How did we get to the point where so many of us travelers - when they experience anything less than perfection - go on to demand free gifts or special treatment or discounts or refunds in return. All regardless of whether the hotel/airline/whatever was actually at fault, and regardless of how seriously the traveler was truly impacted.
My absolute favorite: when flying YYC to LAS a few years ago, the airport was down to a single runway in the evening. There was a long line of planes waiting to take off, and we had to wait. We were late. The dingbat seated right behind me started ringing the call button. When the FA arrived, she expressed her anger at being inconvenienced and literally told him "I demand compensation". (Exact quote. I recall it well.) The poor FA eventually gave up trying to ration with her (ie it was all due to runway construction) and eventually gave in -- so she got free drinks and food. (Nobody else did. The delay didn't upset me as it was unavoidable. But both having to listen to this idiot and then hearing her get freebies both upset me. Hmmm. I should have demanded compensation too!)
Bump me from a flight, or walk me from a hotel reservation. Yep, that's a big problem. No running water in my hotel bathroom? Yep, compensate!
But noise from an altercation in a hallway???
Stuff happens, people. Suck it up and roll with it.
It's awful. And this "compensation culture" is really becoming entrenched across the entire travel industry.
How did we get to the point where so many of us travelers - when they experience anything less than perfection - go on to demand free gifts or special treatment or discounts or refunds in return. All regardless of whether the hotel/airline/whatever was actually at fault, and regardless of how seriously the traveler was truly impacted.
My absolute favorite: when flying YYC to LAS a few years ago, the airport was down to a single runway in the evening. There was a long line of planes waiting to take off, and we had to wait. We were late. The dingbat seated right behind me started ringing the call button. When the FA arrived, she expressed her anger at being inconvenienced and literally told him "I demand compensation". (Exact quote. I recall it well.) The poor FA eventually gave up trying to ration with her (ie it was all due to runway construction) and eventually gave in -- so she got free drinks and food. (Nobody else did. The delay didn't upset me as it was unavoidable. But both having to listen to this idiot and then hearing her get freebies both upset me. Hmmm. I should have demanded compensation too!)
Bump me from a flight, or walk me from a hotel reservation. Yep, that's a big problem. No running water in my hotel bathroom? Yep, compensate!
But noise from an altercation in a hallway???
Stuff happens, people. Suck it up and roll with it.
Here's another example: If a potential customer damages a store's merchandise, normally that merchandise is later sold at a discount.
Aug 1, 2017, 7:10 am
#36
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I disagree with the FT mass jump on the OP and here's why.
The hotel's responsibility is to provide a safe quiet setting. I'm interpreting the OPs statement that an employee is already there (female or not) and so the hotel already knows about it and security should have been dispatched.
No different that if the raucous party is going on next door and security will not intervene. Sleep is lost.
Compensation is not to profit from the misfortune, but instead to let the hotel know that they are not running up to standards of guests, even if that disruption not beyond the pale in the culture.
Would FT members agree that the disruption is appropriate to write up in a negative review of the hotel?
The hotel's responsibility is to provide a safe quiet setting. I'm interpreting the OPs statement that an employee is already there (female or not) and so the hotel already knows about it and security should have been dispatched.
No different that if the raucous party is going on next door and security will not intervene. Sleep is lost.
Compensation is not to profit from the misfortune, but instead to let the hotel know that they are not running up to standards of guests, even if that disruption not beyond the pale in the culture.
Would FT members agree that the disruption is appropriate to write up in a negative review of the hotel?
Aug 1, 2017, 7:54 am
#37
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
Why would you feel that the hotel should compensate you in any way? This was an event so far beyond their control and, unless it was an employee who did this, is so outside of any expected behaviour that I just don't get why you would think it is up to them to compensate you.
Aug 1, 2017, 7:55 am
#38
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
Sorry about the FT post bashing committee OP.
I get where you're coming from. You didn't get what you paid for - a restful stay in a nice hotel. Instead you got a primate using a woman for a punching bag outside your room.
But as many have said, it was out of the hotel's control and they did eventually respond. So no comp.
And no, Asia is not America - where people actually do intervene and protect victims of violence much more often than not. You guys did a good thing and you should be proud of your daughter.
I get where you're coming from. You didn't get what you paid for - a restful stay in a nice hotel. Instead you got a primate using a woman for a punching bag outside your room.
But as many have said, it was out of the hotel's control and they did eventually respond. So no comp.
And no, Asia is not America - where people actually do intervene and protect victims of violence much more often than not. You guys did a good thing and you should be proud of your daughter.
Aug 1, 2017, 7:56 am
#39
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
I disagree with the FT mass jump on the OP and here's why.
The hotel's responsibility is to provide a safe quiet setting. I'm interpreting the OPs statement that an employee is already there (female or not) and so the hotel already knows about it and security should have been dispatched.
No different that if the raucous party is going on next door and security will not intervene. Sleep is lost.
Compensation is not to profit from the misfortune, but instead to let the hotel know that they are not running up to standards of guests, even if that disruption not beyond the pale in the culture.
Would FT members agree that the disruption is appropriate to write up in a negative review of the hotel?
The hotel's responsibility is to provide a safe quiet setting. I'm interpreting the OPs statement that an employee is already there (female or not) and so the hotel already knows about it and security should have been dispatched.
No different that if the raucous party is going on next door and security will not intervene. Sleep is lost.
Compensation is not to profit from the misfortune, but instead to let the hotel know that they are not running up to standards of guests, even if that disruption not beyond the pale in the culture.
Would FT members agree that the disruption is appropriate to write up in a negative review of the hotel?
Aug 1, 2017, 8:15 am
#40
Join Date: Jul 2011
Location: North America
Posts: 2,265
Speaking to the GM at the hotel 100% out of concern and for voicing your dissatisfaction with how the situation was handled in your opinion as a paying Guest. But not for compensation, and in fact, refusing any compensation offered.
Writing detailed reviews on TripAdvisor, Expedia, Hotels.com, Google, Yelp, etc
Writing to SPG Corporate and possibly to the Lurker and letting them know how this is not one expects a SPG labeled property to be run.
Writing an Email to GM and CC'ing SPG Corporate on it.
Taking the post-stay survey with your feedback.
Taking your future business elsewhere, altogether.
Aug 1, 2017, 8:54 am
#41
Join Date: Feb 2017
Location: Houston
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Posts: 1,301
Aug 1, 2017, 9:18 am
#42
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
Of course not....But if your first responders are not able to respond in a reasonable amount of time, you should definitely be asking some questions of your city council as to where your money is going,
Aug 1, 2017, 9:18 am
#43
Join Date: May 2015
Location: LAX, BUR
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Posts: 1,933
Aug 1, 2017, 9:25 am
#44
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,933
Unless they are people I know, I'm not getting involved with strangers.
Call 911 or similar help.
Aug 1, 2017, 10:45 am
#45
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
Perhaps you can post which hotel this is so I can head over and hope I get some entertainment also so I can ask for compensation.