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Man beating woman in Chinese hotel , compensation for disturbance

Man beating woman in Chinese hotel , compensation for disturbance

 
Old Jul 31, 17, 12:02 pm
  #1  
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Man beating woman in Chinese hotel , compensation for disturbance

Daughter and I were in a Chinese Sheraton hotel and woken up by man yelling and woman screaming outside of our room around 2 am
My daughter is very brave and went out to get help. She started yelling for help, a woman employee was just standing and looking
Man was choking a woman and slamming her head on the floor
This happened in elevator lobby which was open to lobby and other floors
No help came for 10-15 minutes

Needless to say it was extremely upsetting
Next morning we were checking out and I requested that we shouldn't be billed for that night (3 night stay)
Spoke to manager and she would only offer a free trip to airport, around $50
Do you think I am justified asking for money back for that night?
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Old Jul 31, 17, 12:15 pm
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Originally Posted by jerseygirl View Post
Daughter and I were in a Chinese Sheraton hotel and woken up by man yelling and woman screaming outside of our room around 2 am
My daughter is very brave and went out to get help. She started yelling for help, a woman employee was just standing and looking
Man was choking a woman and slamming her head on the floor
This happened in elevator lobby which was open to lobby and other floors
No help came for 10-15 minutes

Needless to say it was extremely upsetting
Next morning we were checking out and I requested that we shouldn't be billed for that night (3 night stay)
Spoke to manager and she would only offer a free trip to airport, around $50
Do you think I am justified asking for money back for that night?
Why would you feel that the hotel should compensate you in any way? This was an event so far beyond their control and, unless it was an employee who did this, is so outside of any expected behaviour that I just don't get why you would think it is up to them to compensate you. I think the offer of free airport transportation was extremely generous and would not even have expected them to go that far. How is this in any way the hotel's fault? Unless the hotel failed to take action (and expecting a female employee to physically intervene is ridiculous; ill-advised at best, dangerous at worst), then what else could they have done but call for help? This whole compensation culture has just gone way too far, IMO.
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Old Jul 31, 17, 12:15 pm
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Bystanders not intervening is common in China, their laws seem to discourage it

https://www.theguardian.com/world/20...tanders-ignore

Hence not a surprise that no help came for a while

I don't think you're entitled to a refund
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Old Jul 31, 17, 12:50 pm
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A person was physically assaulted and apparently injured ... and you're concerned that the hotel didn't give you enough free stuff to "compensate" you???

Wow.
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Old Jul 31, 17, 12:51 pm
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Originally Posted by Finkface View Post
Why would you feel that the hotel should compensate you in any way? This was an event so far beyond their control and, unless it was an employee who did this, is so outside of any expected behaviour that I just don't get why you would think it is up to them to compensate you. I think the offer of free airport transportation was extremely generous and would not even have expected them to go that far. How is this in any way the hotel's fault? Unless the hotel failed to take action (and expecting a female employee to physically intervene is ridiculous; ill-advised at best, dangerous at worst), then what else could they have done but call for help? This whole compensation culture has just gone way too far, IMO.
I have to agree in this example. The horrible actions of a customer and the disturbance caused are not the responsibility of the hotel, even if the hotel should have or could have responded to the situation faster. Certainly, the disturbance was not the hotel's fault and yet was one very bad situation! But asking the hotel for compensation is pretty ballsy. Expecting compensation is even ballsier.

I'm all about suitable compensation when a hotel does something wrong. But the hotel didn't do anything wrong.

The airport transfer was a very kind gesture, indeed. I think our OP is looking a gift horse in the mouth and holding the wrong party responsible for a very troubling incident.

Last edited by bhrubin; Jul 31, 17 at 1:04 pm
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Old Jul 31, 17, 12:53 pm
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Thanks
Just wanted to get opinions
Never have asked for compensation before
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Old Jul 31, 17, 12:56 pm
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Did anyone ever help the woman? Was the man arrested?

I think I'd just be happy to not be that woman.
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Old Jul 31, 17, 1:03 pm
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Originally Posted by princeville View Post
Did anyone ever help the woman? Was the man arrested?

I think I'd just be happy to not be that woman.
Three large men guess from security responded after my daughter was yelling for help

Surprisingly when I spoke to manager she kept saying hotel had to respect its guests (man who was attacking woman!!!)
We heard him being escorted back to his room

Manager wouldn't say what happened to the woman
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Old Jul 31, 17, 1:20 pm
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Originally Posted by jerseygirl View Post
Three large men guess from security responded after my daughter was yelling for help

Surprisingly when I spoke to manager she kept saying hotel had to respect its guests (man who was attacking woman!!!)
We heard him being escorted back to his room

Manager wouldn't say what happened to the woman
That's awful, though I'm not surprised.
Hope she's okay.
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Old Jul 31, 17, 2:34 pm
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Silly. God this whole crybaby compensation culture is so pathetic.
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Old Jul 31, 17, 2:55 pm
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Similar incident happened while I was staying at a Marriott in Hartford. Ex-NFL player and ESPN host was the offender. I did not expect and did not receive any compensation.

Since you asked for opinions... no, I don't think you're entitled to a free night's stay. The $50 ride the airport was more than what was due.
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Old Jul 31, 17, 4:10 pm
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Originally Posted by jerseygirl View Post
Next morning we were checking out and I requested that we shouldn't be billed for that night (3 night stay)
Spoke to manager and she would only offer a free trip to airport, around $50
Do you think I am justified asking for money back for that night?
Justified in originally asking? Sure. Justified in expecting? Nah. Should you be satisfied with comped taxi of $50 and not pursue it further? Yes.

Should you be proud of your daughter? Absolutely. I would talk to her about it. Did she think you should get a free night (and at this point + $50)? Somehow, I doubt it. I'd be curious to hear her answer here, so feel free to report back.
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Old Jul 31, 17, 4:18 pm
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Your daughter is an amazing and brave young woman. I know you are proud of her, but I just wanted to say it.
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Old Jul 31, 17, 4:45 pm
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Originally Posted by ysolde View Post
Your daughter is an amazing and brave young woman. I know you are proud of her, but I just wanted to say it.
Thanks, she's an emergency room nurse and said she's seen too many women who have been beaten up. Very brave and she had her wits about her being woken up in middle of night in a very dark hotel room by this

On another issue, I was trying to get light on and find phone to call down for help but had difficult time with the elaborate and confusing electrical control system. She just ran out the door and started screaming at the guy to stop and yelling down to front desk. No one else came out of their rooms
She was incensed that no one else came out to help, especially since we don't speak Mandarin
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Old Jul 31, 17, 7:22 pm
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Had a similar "disturbance" while staying in Istanbul -- Russian guests and I speak enough Russian to understand what was happening and to tell the man to stop.

I came out of my room while my wife called downstairs to get security. After what seemed like 10-15 minutes, 2 men with radios arrived and pulled the man off the woman and separated the two. The man was just slapping the woman across the face and spitting at her while screaming.

I never got any compensation nor did I expect any but the GM did call our room the next day to thank us for letting the front desk know but that was that and he came out when we were checking out to meet us personally.
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