Hotel trying to relocate me to smaller room mid-stay
Apr 6, 2017, 8:05 pm
#16
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IF I've been upgraded to a suite I call front desk to ask about extending my stay and if I may keep the same room. They generally agree to one night out of goodwill but I have never expected it.
Apr 6, 2017, 10:34 pm
#17
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To put this in perspective you had a 21-night stay and get a (junior) suite upgrade for 17 of those nights. Not a bad deal.
If, in fact, the hotel lied about renovations then that is entirely unacceptable, but have you confirmed if they are not actually renovating?
I also wouldn't like to be given what I originally paid for after being told I could keep the upgrade. I would probably be more upset if it was a family holiday. But, when on business I am a bit more accommodating if the hotel runs into an such an issue, assuming it is not a fabricated issue.
If, in fact, the hotel lied about renovations then that is entirely unacceptable, but have you confirmed if they are not actually renovating?
I also wouldn't like to be given what I originally paid for after being told I could keep the upgrade. I would probably be more upset if it was a family holiday. But, when on business I am a bit more accommodating if the hotel runs into an such an issue, assuming it is not a fabricated issue.
Apr 7, 2017, 1:15 am
#18
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last week i had a one night stay as a property that i ended up extending by another 4 nights....i'm a regular here & i know this property has no suites....for the initial one night stay i was upgraded to one of their largest club level rooms....when i extended my stay i asked if i could stay in the same room & they happily obliged....i would have understood had they asked me to move rooms after that first day but if they let me stay in the same room & then a few days later asked me to move then i would have been annoyed....
Apr 7, 2017, 4:23 am
#19
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Extensions like that should always be done with the hotel directly. The travel agent can extend the rezzie; but only the hotel can extend a stay in a specific room.
Apr 7, 2017, 8:40 am
#20
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To put this in perspective you had a 21-night stay and get a (junior) suite upgrade for 17 of those nights. Not a bad deal.
If, in fact, the hotel lied about renovations then that is entirely unacceptable, but have you confirmed if they are not actually renovating?
I also wouldn't like to be given what I originally paid for after being told I could keep the upgrade. I would probably be more upset if it was a family holiday. But, when on business I am a bit more accommodating if the hotel runs into an such an issue, assuming it is not a fabricated issue.
If, in fact, the hotel lied about renovations then that is entirely unacceptable, but have you confirmed if they are not actually renovating?
I also wouldn't like to be given what I originally paid for after being told I could keep the upgrade. I would probably be more upset if it was a family holiday. But, when on business I am a bit more accommodating if the hotel runs into an such an issue, assuming it is not a fabricated issue.
Underlying nugget of truth beneath the odd story delivered to the guest. (I'm feeling more charitable to the hotel today.) Perhaps a better delivery would have been a more genuine apology from the manager on the 2nd day of the stay, a meaningful offer of some extra bonus points, and an offer of assistance moving to the lesser room on the 3rd day - the day they actually needed to turn it over for the new guest.
Finding out when the key won't work, and being brushed off with a trivial offer of a free drink (or maybe 2), is absolutely not the way for the hotel to handle it.
The hotel did extend the stay in that room. Does seem strange that the FDC couldn't extend the stay directly, given that the OP already had the corp booking with his contracted rate in the system. But I don't know how these systems work...maybe *all* bookings on this contract rate have to flow from the travel agent in question?
Apr 7, 2017, 10:51 am
#21
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Join Date: Apr 2006
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Hi all!
Entertaining discussion and feel that most of you understand that it wasn't necessarily the upgrade that matters, but the element of feeling lied to and simply being kicked out of a room without any real explanation, on top of that, my card being blocked being the method of me finding out wasn't ideal, adding on top of that the $25 coupon...
Anyways - went for bfast and came back to find a note that I can stay for the full duration!
I went to see the FD agent and his supervisor later today and thanked them for their flexibility. On top of that they will try to get me in the same room when I come back the week after for my next stay (which I said was completely not necessary).
++ to the Westin Cape Town for making up for the troubles.
YMMV -> mine went far enough...
Entertaining discussion and feel that most of you understand that it wasn't necessarily the upgrade that matters, but the element of feeling lied to and simply being kicked out of a room without any real explanation, on top of that, my card being blocked being the method of me finding out wasn't ideal, adding on top of that the $25 coupon...
Anyways - went for bfast and came back to find a note that I can stay for the full duration!
I went to see the FD agent and his supervisor later today and thanked them for their flexibility. On top of that they will try to get me in the same room when I come back the week after for my next stay (which I said was completely not necessary).
++ to the Westin Cape Town for making up for the troubles.
YMMV -> mine went far enough...
Apr 7, 2017, 10:53 am
#22
Original Poster
Join Date: Apr 2006
Location: New York
Programs: SPG LT Gold, DL PM 1MM
Posts: 692
To put this in perspective you had a 21-night stay and get a (junior) suite upgrade for 17 of those nights. Not a bad deal.
If, in fact, the hotel lied about renovations then that is entirely unacceptable, but have you confirmed if they are not actually renovating?
I also wouldn't like to be given what I originally paid for after being told I could keep the upgrade. I would probably be more upset if it was a family holiday. But, when on business I am a bit more accommodating if the hotel runs into an such an issue, assuming it is not a fabricated issue.
If, in fact, the hotel lied about renovations then that is entirely unacceptable, but have you confirmed if they are not actually renovating?
I also wouldn't like to be given what I originally paid for after being told I could keep the upgrade. I would probably be more upset if it was a family holiday. But, when on business I am a bit more accommodating if the hotel runs into an such an issue, assuming it is not a fabricated issue.
Apr 7, 2017, 12:25 pm
#23
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no discussion of luggage??
managers are the decision makers and should be best informed
managers are the decision makers and should be best informed
Apr 7, 2017, 12:55 pm
#24
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Nice. Glad it worked out!
Apr 8, 2017, 12:49 am
#25
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Apr 8, 2017, 9:47 am
#26
Join Date: Mar 2007
Posts: 3,990
Hi all!
Entertaining discussion and feel that most of you understand that it wasn't necessarily the upgrade that matters, but the element of feeling lied to and simply being kicked out of a room without any real explanation, on top of that, my card being blocked being the method of me finding out wasn't ideal, adding on top of that the $25 coupon...
Anyways - went for bfast and came back to find a note that I can stay for the full duration!
I went to see the FD agent and his supervisor later today and thanked them for their flexibility. On top of that they will try to get me in the same room when I come back the week after for my next stay (which I said was completely not necessary).
++ to the Westin Cape Town for making up for the troubles.
YMMV -> mine went far enough...
Entertaining discussion and feel that most of you understand that it wasn't necessarily the upgrade that matters, but the element of feeling lied to and simply being kicked out of a room without any real explanation, on top of that, my card being blocked being the method of me finding out wasn't ideal, adding on top of that the $25 coupon...
Anyways - went for bfast and came back to find a note that I can stay for the full duration!
I went to see the FD agent and his supervisor later today and thanked them for their flexibility. On top of that they will try to get me in the same room when I come back the week after for my next stay (which I said was completely not necessary).
++ to the Westin Cape Town for making up for the troubles.
YMMV -> mine went far enough...
Cheers,
Apr 8, 2017, 10:01 am
#27
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Apr 8, 2017, 1:35 pm
#28
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most renovations are not that serious, and include "soft" renovations
but that doesnt address what the situation really is in this case
but that doesnt address what the situation really is in this case