Confustion on New promotion
Feb 24, 2003, 5:23 pm
#16
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by sockboy:
Really sorry to bring this up again, but my confirmation email does not say anything about receiving 5000 pts after 5 nights. I know I won't stay over 10 nights during the promo period, but will stay more than 5 nights. Am I going to get any bonus pts?
[This message has been edited by sockboy (edited 02-24-2003).]</font>
Really sorry to bring this up again, but my confirmation email does not say anything about receiving 5000 pts after 5 nights. I know I won't stay over 10 nights during the promo period, but will stay more than 5 nights. Am I going to get any bonus pts?
[This message has been edited by sockboy (edited 02-24-2003).]</font>
If you want me to check, send me your account number to the email address below.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Cast your vote! Visit www.freddieawards.com and choose your favorite frequent travel programs today.
Feb 24, 2003, 5:38 pm
#17
FlyerTalk Evangelist
Join Date: Mar 2001
Location: Fort Worth TX
Programs: Earned status with AA, DL, SPG, HH, Hyatt, Marriott, Seabourn, NCL, National, Hertz...I miss my bed!
Posts: 10,927
For those of us who haven't gotten ANY notice yet of which promo we have been targeted for, this is indeed confusing.
Feb 24, 2003, 5:47 pm
#18
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by techgirl:
For those of us who haven't gotten ANY notice yet of which promo we have been targeted for, this is indeed confusing.
</font>
For those of us who haven't gotten ANY notice yet of which promo we have been targeted for, this is indeed confusing.
</font>
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Cast your vote! Visit www.freddieawards.com and choose your favorite frequent travel programs today.
Feb 24, 2003, 8:59 pm
#19
FlyerTalk Evangelist
Join Date: Mar 2001
Location: Fort Worth TX
Programs: Earned status with AA, DL, SPG, HH, Hyatt, Marriott, Seabourn, NCL, National, Hertz...I miss my bed!
Posts: 10,927
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
techgirl, my suggestion is that since you have marked your Starwood Preferred Guest profile as preferring not to receive emails from us, the notification is coming by snail mail. </font>
techgirl, my suggestion is that since you have marked your Starwood Preferred Guest profile as preferring not to receive emails from us, the notification is coming by snail mail. </font>
I am fixing that RIGHT NOW. Thanks for the heads up.
If I call, can I find out what I have? I don't EVER check my snail mail... in fact, I just opened something from Starwood from May 2002... that is how far behind on my snail mail I am.
Feb 25, 2003, 6:50 am
#20
Join Date: Mar 2002
Posts: 122
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
my suggestion is that since you have marked your Starwood Preferred Guest profile as preferring not to receive emails from us, the notification is coming by snail mail. </font>
my suggestion is that since you have marked your Starwood Preferred Guest profile as preferring not to receive emails from us, the notification is coming by snail mail. </font>
Anyway, I updated my profile by checking the boxes stating that I want email statements and bonus notices, but my profile still says that I don't want email...
I'll have to call Cust. Svc. and get it changed.
Feb 25, 2003, 12:45 pm
#21
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by techgirl:
Wow... I had no clue I had that option selected...
I am fixing that RIGHT NOW. Thanks for the heads up.
If I call, can I find out what I have? I don't EVER check my snail mail... in fact, I just opened something from Starwood from May 2002... that is how far behind on my snail mail I am.</font>
Wow... I had no clue I had that option selected...
I am fixing that RIGHT NOW. Thanks for the heads up.
If I call, can I find out what I have? I don't EVER check my snail mail... in fact, I just opened something from Starwood from May 2002... that is how far behind on my snail mail I am.</font>
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Cast your vote! Visit www.freddieawards.com and choose your favorite frequent travel programs today.
Feb 25, 2003, 2:42 pm
#22
Join Date: Feb 2003
Location: Los Angeles, CA
Programs: Hyatt LT Globalist, Marriott LT Titanium, AA Plat Pro/LT Plat
Posts: 1,205
When I called Platinum Concierge, I was told there are two different bonus point promotions - Y29 which starts at 10,000 for 10 nights and Y28 which starts at 5,000 for 5 nights.
Feb 25, 2003, 3:02 pm
#23
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PhilC:
When I called Platinum Concierge, I was told there are two different bonus point promotions - Y29 which starts at 10,000 for 10 nights and Y28 which starts at 5,000 for 5 nights. </font>
When I called Platinum Concierge, I was told there are two different bonus point promotions - Y29 which starts at 10,000 for 10 nights and Y28 which starts at 5,000 for 5 nights. </font>
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Cast your vote! Visit www.freddieawards.com and choose your favorite frequent travel programs today.
Feb 26, 2003, 1:18 pm
#24
Join Date: Oct 2000
Location: LAX
Programs: AA Platinum, DL Platinum, UA Gold, Bonvoy Lifetime Titanium, Hyatt Explorist
Posts: 605
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
That is correct; and that may be where the ultimate confusion lies. What I described above was, of course, Y28.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Cast your vote! Visit www.freddieawards.com and choose your favorite frequent travel programs today. </font>
That is correct; and that may be where the ultimate confusion lies. What I described above was, of course, Y28.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Cast your vote! Visit www.freddieawards.com and choose your favorite frequent travel programs today. </font>
Is it possible that I didn't get picked for any promo? I called the Platinum concierge.
Feb 26, 2003, 1:37 pm
#25
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by LA2CDG:
Hi Lurker,
Is it possible that I didn't get picked for any promo? I called the Platinum concierge.
</font>
Hi Lurker,
Is it possible that I didn't get picked for any promo? I called the Platinum concierge.
</font>
Yes, it is possible that you may have been left out. You might as well join the 100 fan club and let me look for you as well.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Cast your vote! Visit www.freddieawards.com and choose your favorite frequent travel programs today.
Feb 26, 2003, 2:06 pm
#26
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
And they said...?
Yes, it is possible that you may have been left out. You might as well join the 100 fan club and let me look for you as well.</font>
And they said...?
Yes, it is possible that you may have been left out. You might as well join the 100 fan club and let me look for you as well.
</font>
now, was that answer really "sincere?"
Feb 26, 2003, 2:10 pm
#27
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fly co to see the yanks:
now, was that answer really "sincere?"
</font>
now, was that answer really "sincere?"
</font>
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Cast your vote! Visit www.freddieawards.com and choose your favorite frequent travel programs today.