SPG Ambassador worth it?
Jun 27, 2018, 11:38 am
#181
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Deleted
Last edited by frenchft; Jun 27, 2018 at 1:57 pm
Jun 27, 2018, 1:26 pm
#182
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
That article you posted wasn’t about the Ambassador service.
Jun 27, 2018, 1:33 pm
#183
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Jun 27, 2018, 1:55 pm
#184
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 895
https://loyaltylobby.com/2018/06/27/...s/?omhide=true
Worst and worst... ambassador was useless but now it's totally a non sense. RIP SPG100... Congrats Marriott for that!
Worst and worst... ambassador was useless but now it's totally a non sense. RIP SPG100... Congrats Marriott for that!
Jun 27, 2018, 2:00 pm
#185
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Anyway my feeling is :
1. ambassador SPG100 is poor now and with Marriott it can be better.
2. Marriott support is the worst in the industry : took them 1 month to answer an email (platinum) last month (vs 3 hours for SPG).
I hope I'm wrong, but marriott is all about mass market, middle management road warrior with per diem and middle class families. I'm pretty sure we will regret the SPG support and even the poor SPG ambassador service!
Jun 27, 2018, 2:17 pm
#186
Join Date: Jan 2014
Posts: 687
The article has a little to do with the ambassador service - at the very end "Considering how bad service I have received from my Ambassador, I am sure that they are forbidden to use their phones too"
Jun 27, 2018, 8:25 pm
#187
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Typically it is getting to know the member, their preferences, quirks/quarks, wants/needs, lifestyle (if they so choose to divulge), etc. etc. etc.
One example is that mine found out that I am a Scotch fan (of specific brands and ages)... so once in awhile a bottle of Scotch would be waiting for me in my room after checking in. That's just one of many examples of how that meet/greet discussion info has been used.
One example is that mine found out that I am a Scotch fan (of specific brands and ages)... so once in awhile a bottle of Scotch would be waiting for me in my room after checking in. That's just one of many examples of how that meet/greet discussion info has been used.
Last edited by yyznomad; Jun 27, 2018 at 8:30 pm
Jun 27, 2018, 10:29 pm
#188
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Typically it is getting to know the member, their preferences, quirks/quarks, wants/needs, lifestyle (if they so choose to divulge), etc. etc. etc.
One example is that mine found out that I am a Scotch fan (of specific brands and ages)... so once in awhile a bottle of Scotch would be waiting for me in my room after checking in. That's just one of many examples of how that meet/greet discussion info has been used.
One example is that mine found out that I am a Scotch fan (of specific brands and ages)... so once in awhile a bottle of Scotch would be waiting for me in my room after checking in. That's just one of many examples of how that meet/greet discussion info has been used.
We confirmed that I typically prefer to make my own reservations unless booking on points when I need a rep to help me with Specialty Select and Suite bookings. Having a reliable point person (pun intended) for those reservations instead of trusting the luck of the draw on the SPG Platinum line has already proved valuable.
So far I am very pleased.
Jun 28, 2018, 6:17 am
#189
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
All that plus she asked about the dates of both my husband’s and my birthday, our anniversary and my preferred credit card (and permission) if she needed to make a reservation that required a credit card on my behalf.
We confirmed that I typically prefer to make my own reservations unless booking on points when I need a rep to help me with Specialty Select and Suite bookings. Having a reliable point person (pun intended) for those reservations instead of trusting the luck of the draw on the SPG Platinum line has already proved valuable.
So far I am very pleased.
I've reported here before that I've received gifts on/for my birthday (for example, a leather monogrammed passport/boarding pass/card holder), with a personal message from my ambassador, so definitely YMMV.
Jul 1, 2018, 4:34 pm
#190
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Typically it is getting to know the member, their preferences, quirks/quarks, wants/needs, lifestyle (if they so choose to divulge), etc. etc. etc.
One example is that mine found out that I am a Scotch fan (of specific brands and ages)... so once in awhile a bottle of Scotch would be waiting for me in my room after checking in. That's just one of many examples of how that meet/greet discussion info has been used.
One example is that mine found out that I am a Scotch fan (of specific brands and ages)... so once in awhile a bottle of Scotch would be waiting for me in my room after checking in. That's just one of many examples of how that meet/greet discussion info has been used.
Jul 1, 2018, 8:57 pm
#191
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
For your info, just learnt they have a grand total of 247 ambassadors. Wondering how many PLAT100 each take cares of. I made Ambassador level last year on my way to LTP...like many other, I'm way less than impressed. Obviously, no contact by my Ambassador for my birthday too!
So like many people, I'll be happy with PLAT 75 in the future, and putting all extra nights somewhere else.
Won't miss my Ambassador for sure....had two of them, I politely would give them a 3/10! Sad, as I believe Platinum level is top notch with Starwood. Crazy to think they make us truly happy till you reach that 100 nights...
So like many people, I'll be happy with PLAT 75 in the future, and putting all extra nights somewhere else.
Won't miss my Ambassador for sure....had two of them, I politely would give them a 3/10! Sad, as I believe Platinum level is top notch with Starwood. Crazy to think they make us truly happy till you reach that 100 nights...
That's a lot more than the number of My Hyatt Concierges there are for Globs (60/55 nights OR a revenue requirement).
Jul 1, 2018, 10:36 pm
#192
Join Date: Apr 2002
Location: Home
Posts: 1,910
I’ve earned AMB status since it came out as a real program. Of course they had issues in the beginning and all the commercials about how they had cars waiting for them, it was like being in a secret group, special events never happened. What did happen was more little things. Snacks and drinks in he room, introduction to the manager almost everytime I checked in, esp overseas, what do I like, etc. today, I use the service to ask or fix things. I don’t get my Make a Green Choice. I’m going to xyz hotel and I prefer this type of room. I forgot something, please have the hotel hold it for me. I’m traveling with my kids, can we make sure we get close rooms with two beds per room.
I was disappointed with my stay at the St Regis in Kauai. I emailed them, wanted to get an great suite and felt the msg was, we got you. I read all the reviews online of plats being upgraded and in the end got two standard rooms. They were next to each other but my expeditions were not met based on the feedback.
Today it is a general queue. I am happy someone answers the emails and are professional. I can send a quick note and they do follow through. I no longer have any thought something will happen unless I make a request.
As to to getting a gift. A friend of mine got sent a robe and I was like what am I doing wrong to not get anything. They did send me one but not because they did it but because I asked, why did my friend xxx who I brought in with less nights get this and I haven’t seen anything.
I was disappointed with my stay at the St Regis in Kauai. I emailed them, wanted to get an great suite and felt the msg was, we got you. I read all the reviews online of plats being upgraded and in the end got two standard rooms. They were next to each other but my expeditions were not met based on the feedback.
Today it is a general queue. I am happy someone answers the emails and are professional. I can send a quick note and they do follow through. I no longer have any thought something will happen unless I make a request.
As to to getting a gift. A friend of mine got sent a robe and I was like what am I doing wrong to not get anything. They did send me one but not because they did it but because I asked, why did my friend xxx who I brought in with less nights get this and I haven’t seen anything.
Jul 2, 2018, 5:50 am
#193
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,757
As to to getting a gift. A friend of mine got sent a robe and I was like what am I doing wrong to not get anything. They did send me one but not because they did it but because I asked, why did my friend xxx who I brought in with less nights get this and I haven’t seen anything.
Jul 24, 2018, 4:40 pm
#194
Join Date: Aug 2017
Programs: Hyatt Globalist, SPG/Marriott Plat, Hilton Diamond, UA silver, Jetblue Mosaic
Posts: 161
Gonna probably end up with 90 nights this year. Still undecided if I should go for 100. If anyone has any insight please let me know
Jul 24, 2018, 5:24 pm
#195
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Just reached 100 again today (was in the past and last year just did 80+ nights). For the first time they have sent me a survey and I have filled it in... Will keep you posted about on boarding.
What is funny with this survey for people who stay 100+ nights in a Starwood property (and for most of us the same amount with other chains) it's that the survey is very "non nomadic" people oriented, but I'm also curious to see how it will look like when merged to Marriott concierge because my past experiences was from useless to waste of time (for missing nights and other things like that I found the platinum concierge more reactive).
What is funny with this survey for people who stay 100+ nights in a Starwood property (and for most of us the same amount with other chains) it's that the survey is very "non nomadic" people oriented, but I'm also curious to see how it will look like when merged to Marriott concierge because my past experiences was from useless to waste of time (for missing nights and other things like that I found the platinum concierge more reactive).