Platinum Concierge for Spain?

 
Old Dec 10, 02, 4:49 pm
  #1  
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Join Date: Mar 2002
Location: Pamplona, SPAIN
Programs: SPG Platinum, HHonors Gold, Skymiles Gold, Staralliance Gold
Posts: 330
Platinum Concierge for Spain?

I've just received my new Platinum card. Although I live in Spain, all the information was in English. It included info about the Platinum concierge service, but no phone number or way to get to them. When I called SPG in Spain and I asked for a number for Platinums, they told me the only have one number for all SPG members.

William, please, is there any way I could get a Platinum Concierge here in Spain? or anywhere if he/she is able to understand a so-so english with spanish accent :-) ?

Usually I make my reservations in the web, but I can easily think about situations where a Platinum Concierge would be useful.
fljbrs is offline  
Old Dec 10, 02, 4:54 pm
  #2  
 
Join Date: May 1999
Posts: 6,084
fljbrs -- Your English (at least written) is better than used by some native speakers I know...

One good option for you (mentioned by many FT'ers before) is to have a Platinum Concierge communicate with you by e-mail.
Eugene is offline  
Old Dec 10, 02, 5:13 pm
  #3  
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Thanks, Eugene. I do my best.
Probably an e-amil communication could be enough most of the time , although I also would like to have some phone number just in case of an emergency.

Anyway, I don't know how to find an e-mail for a good Platinum Concierge, either.
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Old Dec 10, 02, 5:18 pm
  #4  
 
Join Date: May 1999
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fljbrs:
When I called SPG in Spain and I asked for a number for Platinums, they told me the only have one number for all SPG members.</font>
By the way, I think that's not true, as even the SPG web site lists a special Platinum number for Spain: 800-325-75757.
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Old Dec 10, 02, 5:25 pm
  #5  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fljbrs:
Anyway, I don't know how to find an e-mail for a good Platinum Concierge, either. </font>
You've got mail.
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Old Dec 10, 02, 6:07 pm
  #6  
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Join Date: Mar 2002
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Posts: 330
Thanks, Eugene. I'll try.
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Old Dec 18, 02, 6:57 pm
  #7  
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Join Date: Mar 2002
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Posts: 330
Now I've got a personal Platinum Conciere. Thanks again, Eugene.

[This message has been edited by fljbrs (edited 12-18-2002).]
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Old Dec 21, 02, 4:10 pm
  #8  
 
Join Date: May 1999
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fljbrs:
Now I've got a personal Platinum Conciere. Thanks again, Eugene.</font>


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